HomeMy WebLinkAboutinvoice Total Care I.T.Feb 18 2009 8:4OAM City of Cape Canaveral 321-868-1224 p.l
Invoice, Time Debit
Invoice Number: 3814` Nla-AA
Company: City of Cape Canaveral ��
2!5!2009 Berry, C
Service Ticket:2249 Y
0.70 125.00 87.5C
Summary:Barry cannot view a DVD
While onsite, Barry is experiencing several issues.
Address:City Hall, 105 Polk Ave, Cape Canaveral,
First issue is with the Audio and a important DUD.
Upgraded Windows Media Player to latest patched
FL, 32920
same results. Tested the DVD with the new
Setup a remote session with Barry to view the issue
scanstation DVD player and the software W.1NOV.D
he is experiencing. Install Ondows Media Player
special audio playback features. The free players,
Windows Media, Quiktime and RealPlayer do not
update and other Microsoft updates. Install VLC
A,
i
viewer and the problem persists. Remove VLC
4
This -is a common problem with several websites.
viewer and install a different version. Explore then
, I
DVD and view the fifes; manually start the view and
the problem is resolved.!
10
3:14 PM-3'S2PM
subtotal: 87.50
Mery f r: Peterson J : Date: V1012t3tt9
Date Staff
Notes Bill
flours Rate FYI - Am*
Peterson, J Service Ticket:2266 Y 2.90 125.00 362.55
Summary: Install software purchased by the Clerks
Office.
Address:City Hall, 105 Polk Ave, Cape Canaveral,
FL, 32920
Arrived onsite, disconnected the old scanstation and
scanner and moved them into a different office_
Disconnected the new scanstation and physically
moved it to the old scanner location. Connected the
scanning station to the MicroFish scanner, Fugi
scanner and the HP Photosmart All in one.
Downloaded the drivers for the HP printer, installed
software and tested printing. Installed the MicroFish
drivers and software from the CD. Installed and
configured PaperPort to communicate with the
MicroFish scanner. Installed the full version of
Adobe 9.0. Tested applications with Mia.
M - 12:35 PM
V2009 Peterson, J Service Tick
Summary:Barry has no sound on his laptop
1.70 125.00 212
Address:City Hall, 106 Polk Ave, Cape Canaveral.
FL, 32920
While onsite, Barry is experiencing several issues.
First issue is with the Audio and a important DUD.
Upgraded Windows Media Player to latest patched
version.. No audio. Test with free VLP. DVD player
same results. Tested the DVD with the new
scanstation DVD player and the software W.1NOV.D
bb Coral. The DVD and audio played wiihout issues.
The DVD player required for the DVD must support
special audio playback features. The free players,
Windows Media, Quiktime and RealPlayer do not
v#
have this feature. Installed a 90 trial of WINDVD,
Barrryy with contact the. DVD. supplier and request a
i
new. VD, compatible with Windows Media Player.
Second issue, printing a Adobe file from a website_
4
This -is a common problem with several websites.
Download the Adobe file and the print. Issue
resolved. Issues with the COCC website, could not
rel -reit the 'issues as rabooting ti ie swami rrnay }
have corrected them.
12:35 PM -2:15
Feb 18 2009 8:4OAM City of Cape Canaveral 321-868-1224
2)11/2009 Peterson, J
11
Service Ticket:2266
Summary:Install software purchased by the Clerks
Office,
Address:City Hail, 105 Polk Ave, Cape Canaveral,
FL, 32920
Remotely connected to COCC. Configured Mia's
laptop to print to the HP printer via the new
scanstation. Tested the new scansta bon with
PaperPort as is generating an error when opening.
The system did not see the scanner. After further
investigation the scanner was powered off. The
scanner must be powered on for PaperPort to work
correctly,
7M
Subtotal: 575.Oo
Y 0.70 125.00 87.
Subtotal: 87.50
Date Staff Notes
Bfll Hours Rate E
2/13!2009 Peterson, J xt AmtService Ticket:2286
Y 0.10 125.00 12.5
Summary:Scanner issues
Address:Gity Ball, 105 Polk Ave, Cape Canaveral,
FL, 32920
From the office had Mia reset the power on the
scanner.
Subtotal: 12.50
Invoice Time Total,•
Billable Hours: 6,10