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HomeMy WebLinkAboutDPT Luke Installation GuideLUKE Version 6.1 Installation Guide Digital Payment Technologies ` 2 Disclaimer All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Digital Payment Technologies Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information contained herein. Neither Digital Payment Technologies Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or failure to strictly comply with Digital Payment Technologies Corporation’s operating and maintenance instructions. Digital Payment Technologies Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Digital Payment Products. General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Digital Payment Technologies Corporation disclaims any and all rights in those marks. Document Control #: 980.0068 Rev 1.3 LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 3 Warranty Statement The product you have purchased is under warranty by Digital Payment Technologies Corp. (Digital Payment) against defects in workmanship and/or materials for one year from the date of original purchase. Parts that prove to be defective within the one-year period will be either repaired or replaced at the option of Digital Payment. In order to return parts to Digital Payment for repair or replacement, the Customer is to first contact Customer Service at (888) 687- 6822 extension 325 to advise Digital Payment of the part to be returned and its serial number and to obtain a Returning Materials Authorization (“RMA”) number. The part is to be returned to Digital Payment at the address to be specified by customer service together with the RMA number and the original invoice number. Digital Payment will fully test all repaired or replacement parts before returning them to the Customer. Digital Payment will use reasonable commercial efforts to ship repaired or replacement parts within 5 business days of their receipt by Digital Payment. Parts will be shipped overnight, unless the Customer has indicated otherwise. Repairs or replacement parts required as a result of rust or corrosion, damage due to accident, improper handling or operation, improper maintenance, shipping damage, abuse, misuse, unauthorized repairs or attempted repair, vandalism or “Acts of God” are not covered by warranty. In addition, the use of unauthorized paper, or other unauthorized components and/or supplies will void the warranty. At no charge, Digital Payment will also accept support phone calls during business hours (7:30AM – 4PM Pacific Time, Monday to Friday) for the first ninety (90) days after shipment or for the first five (5) issues, whichever is less. These phone calls are provided to aid in the initial setup and implementing the product and implementation of processes or systems within your organization. Phone calls regarding defective parts are not counted for this purpose. Any phone calls in excess of this number or more than ninety days after shipment date or that must be responded to outside of business hours, will be charged at the rate in effect at that time. For more information, contact Customer Service at the number above. This limited warranty is in lieu of all other warranties express or implied, including warranties of merchantability and fitness for a particular purpose. In no event will Digital Payment be liable to the Customer or to any third party for indirect damages or losses (in contract or in tort) in connection with the above-noted warranty, including but not limited to damages for lost profits, lost savings or incidental, consequential or special damages. Please contact Digital Payment to obtain a copy of the complete Warranty and Scope of Services contract to answer any questions that may pertain to warranty services. LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 4 Copyright Notice The Digital brand mark and the “Serious Parking Solutions” tagline are Service Marks of Digital Payment Technologies Corp. © Copyright 2007 Digital Payment™ Technologies Corporation. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Digital Payment Technologies Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information contained herein. Neither Digital Payment Technologies Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, abuse of this product, unauthorized modifications, repairs, or alterations to this product, or failure to strictly comply with Digital Payment Technologies Corporation’s operating and maintenance instructions. Digital Payment Technologies Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as original Digital Payment Products. General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Digital Payment Technologies Corporation disclaims any and all rights in those marks. Printing History Version 6.1 January 2007 Document Control #: 980.0075 LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 5 Contents Disclaimer...................................................................................................................................................................................2 Warranty Statement...................................................................................................................................................................3 I. Unpacking Your LUKE .........................................................................................................7 LUKE Dimensions................................................................................................................9 Unpacking Instructions .......................................................................................................9 Battery Handling and Storage ............................................................................................10 Workstation Requirements (BOSS).....................................................................................10 Credit Card Processing......................................................................................................11 II. Installation Planning.........................................................................................................12 Site Selection Guidelines...................................................................................................12 Solar Considerations.........................................................................................................12 General Considerations.....................................................................................................12 III. Mounting Instructions ....................................................................................................13 Preparing a Pedestal Footing or Slab..................................................................................14 Bolt Installation................................................................................................................16 Standard Mounting Pedestal Pattern After February 2006...................................................17 IV. Power Hookups ................................................................................................................18 Installing AC Power ...........................................................................................................18 Installing Optional AC Adaptors..........................................................................................18 Grounding Your Pay Station................................................................................................20 V. Battery Hookups................................................................................................................21 Unpacking and Storing Batteries........................................................................................21 Surge Protection...............................................................................................................21 Connecting the Batteries...................................................................................................22 Checking the Battery Voltage.............................................................................................23 Connecting the Alarm........................................................................................................23 Testing the Alarm ..............................................................................................................24 Connecting the AC Battery Charger Option..........................................................................24 LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 6 VI. Loading Printer Paper .....................................................................................................25 Loading Thermal Paper into US Micro Printers.....................................................................25 Loading Thermal Paper into FutureLogic Printers.................................................................26 VII. WIFI Preparation..............................................................................................................27 General Guidelines............................................................................................................27 VIII. Testing and Commissioning ......................................................................................28 LUKE pay station Installation Checklist...............................................................................28 IX. Solar Panel Installation...................................................................................................30 LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 7 Welcome Welcome to the world of Digital Payment Technologies parking solutions. We are pleased you have chosen the LUKE pay station. Before You Start We recommend you read the Installation Preparation Guide provided to you by your Project Manager. This covers additional topics such as cellular network consideration guidelines, choosing a credit card processor, Smart Card requirements and more. How to Use This Guide This guide covers the following topics. ƒ Unpacking ƒ Installation planning ƒ Mounting instructions ƒ Power hookups ƒ Battery hookups ƒ Loading printer paper ƒ WiFi preparation ƒ Testing Additional Documentation For more information about LUKE and the software shipped with the solution, check the following guides: ƒ Installation Preparation Guide ƒ LUKE User Guide ƒ LUKE Maintenance Guide ƒ Enterprise Management System (EMS) User Guide ƒ Back Office System (BOSS) User Guide For Assistance or More Information For any questions on this procedure or other procedures in this document, please contact Digital Payment Customer Service at 1-888-687-6822 or helpdesk@digitalpaytech.com LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 8 I. Unpacking Your LUKE Digital Payment Technologies recommends that you unpack the LUKE pay station inside, set it up, and test it to make sure it was not damaged in shipping. This section provides instructions for unpacking the LUKE pay station. Required Tools ƒ A utility knife ƒ Safety goggles Shipping List The following items are shipped with LUKE and should be listed on the packing slip. ƒ LUKE pay station ƒ One battery (depending on your power configuration) ƒ A roll of thermal paper If any items are missing, contact your Digital Payment Sales Representative or Project Manager (see contact information). Keys Digital Payment has a secure, auditable procedure for distributing main cabinet keys for all LUKE and SHELBY units in partnership with Mul-T- Lock Canada Inc. and Mul-T-Lock USA, Inc. A detailed description of our new procedure is outlined in the Key Distribution Forms and Procedure document. A key authorization form will be sent to the individual in your organization who has ordered the equipment to identify staff authorized to receive and handle the keys. For security reasons, keys will not be shipped until Digital Payment has been notified of the name(s) of the individual(s) authorized to receive the keys. Please provide this information by filling out the “Your Information” portion of the Key Distribution Form and returning it to Digital Payment. If you have not received this form, contact your Project Manager as soon as possible. LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 9 Power Supply Primary power is supplied using one 12-volt battery. Depending on your configuration, the power equipment shipped will include ƒ Solar power panels, ƒ A two-battery system, ƒ AC charging system is available. Pay Station Dimensions ƒ 63.5 inches high (85.5 inches when height of solar panel included) ƒ 14.5 inches wide ƒ 16 inches deep ƒ 165 lbs weight with pedestal and all components installed (including battery). ƒ 75 lbs weight with pedestal removed. Unpacking Instructions Use caution when unpacking the SHELBY pay station. Two people are required to lift and move the crate and the pay station. 1. Put on safety goggles and place the pay station crate on the floor. 2. Standing to one side of the pay station, cut the high-tension strapping using a knife or sharp tool, cut the high-tension strapping. NEVER stand behind the strapping you are about to cut. The straps are highly tensioned. 3. Remove the upper cardboard cover. 4. Remove the foam packing. LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 10 Use caution when lifting or moving the LUKE. Don’t try to lift or move it yourself. NEVER open the cabinet door while the unit is horizontal. The locking mechanism can be damaged if the cabinet door closes shut while your unit is horizontal. Battery Handling and Storage Prior to moving the pay station to the site where it will be installed, make sure you have disconnected the batteries, removed them from the pay station, and stored them in a cool dry space. NEVER move the pay station with the battery installed. Damage to the battery or cables can lead to a fire. Your warranty won’t cover damage caused to the LUKE pay station resulting from moving the unit with batteries intact. Preparing Your Workstation (BOSS Requirements) Pay stations are shipped with the firmware and application software installed. The Back Office Software, BOSS, needs to be installed and configured. Digital Payment recommends the following configuration for optimum performance of BOSS: ƒ Pentium 2.0Ghz or higher ƒ 512 MB RAM ƒ 10 GB free hard disk space ƒ Monitor resolution of 1024x768 with 16-bit color ƒ Windows XP Pro operating system with latest service packs ƒ 24x CD-ROM or better ƒ 1 free USB port with which to connect your BOSS key ƒ A PS/2 or USB mouse ƒ CD-RW, ZIP disk, or tape backup ƒ A high-speed internet connection Important Note Make sure that your network DOES NOT require internet communication through an ISA proxy server. BOSS does not support ISA only Basic Authentication. Refer to the BOSS User Guide for information how to install and set up BOSS. LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 11 Credit Card Processing Communications options for real-time online processing of credit card payments include: ƒ A GSM wireless modem ƒ A CDMA wireless modem ƒ 802.11g wireless network ƒ Hard line connection All merchant account information must be forwarded to Digital Payment Technologies so that the pay stations can be configured. Refer to the Installation Preparation Guide for more details or contact your Project Manager. LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 12 II. Installation Planning Site Selection Guidelines Pay stations are designed to be Before choosing a site for the Pay station, Digital Payment Technologies recommends that you conduct a site inspection and consider the following factors: Solar Considerations Indirect sunlight is converted by the solar panel into electricity. During cloudy days or if light is reflected from a building onto a solar panel, charging will occur. However, the amount of energy collected is significantly reduced. Ensure that no trees, buildings or poles block the solar panel from the sun. The solar panel must be pointing south. ƒ Latitude and Environmental Variables. Latitude or the distance north or south of the equator, will affect the effectiveness of the solar panel. The farther north a solar panel is installed, the less effective it will be both because of the increase in the amount of atmosphere sunlight needs to pass through but also because of the length of days in the winter. Attached to this document is a map which shows 40°N. Solar installations north of this latitude should use the 60° solar panel bracket. Installations south of this latitude should use the 45° solar panel bracket. ƒ View Corridor. Trees, buildings, signs and other obstructions will have a significant impact on the amount of sunlight reaching the solar panel. As much as possible, a clear view south should be allowed for the solar panels. If even a small portion of the solar panel is in shade, the amount of power generated drops significantly. ƒ Alternative Light Sources. Few sources of light can be converted by a solar panel into electricity. Standard street lights will not work. Electrical lighting should not be considered a source of energy for charging batteries via the solar panel. General Considerations ƒ Security. Consider installing bollards or concrete tire stops for pole-mounted or pedestal-mounted pay stations or additional impediments to prevent damage, vandalism and theft. Accessibility. Follow the American Disability Act (ADA) guidelines or similar recommendations to choose a location as accessible as possible for all parkers. Contact your local Disabilities Association for advice. ƒ Orientation. Orient the pay station in a direction that is as easy as possible to access and to avoid excessive glare on the LCD display. Consider an awning for weather protection. LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 13 III. Mounting Instructions Your LUKE pay station is designed to be mounted street-side on a concrete pad. Review this section regarding the preparation of the pedestal footing or slab before going forward with this work. If there are any questions about pedestal footing requirements or proper positioning of the pay station, contact Digital Payment Technologies Corp. Before You Start Before you dig, trench, or drill, you should contact local authorities to ensure that no utilities will be affected by your work. Digital Payment Technologies recommends that only qualified personnel install the Pay station, and state licensed electricians install the necessary electrical connections. Important Note Digital Payment Technologies takes no responsibility for any equipment or problems that result in bodily harm resulting from installation by uncertified electricians. The LUKE pay station has four standard mounting holes large enough to accommodate 5/8 inch diameter bolts. LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 14 Preparing a Pedestal Footing or Slab 1. Determine maximum walk-up or drive-by height. 2. Allow for an ADA side-reach height of 54” (137.5cm) mounted on a 24” (61cm) pedestal for special needs parkers. This is the recommended side reach. 3. For resistance of approximately 500 lbs of horizontal force (1350lbs of concrete), you need to mount the pay station into an existing sidewalk or a pad of poured concrete 2 feet by 2 feet (min) and by a depth of 1 foot. 4. To withstand more resistance such as 1000 lbs of horizontal force (2700lbs of concrete), mount on a pad of poured concrete 2 feet by 2 feet (minimum) and by a depth of 2 feet. 5. Underneath the slab, ensure that there is good draining backfill material. This will help prevent heaving due to frost. 6. Install the conduit for AC power and/or communications/data cables through the 3 inch diameter hole at the bottom of the pedestal. 7. Since the pedestal contains a battery and coin bag, use a stiff conduit (steel or PVC) and cut it flush with the concrete. LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 15 Important Note If you are pouring concrete, the area must be as level as possible. A sloped or bumpy surface can result in malfunctions with coin dispensers and other internal components. Check with Digital Payment Technologies if you have any questions regarding tolerances for non-level areas. A level surface ensures the components can function properly and allows customers to stand or wheel to the unit using a motorized scooter or a wheelchair. Note that wheelchairs require a minimum width of 60” in front of the Pay station. 8. Use flexible steel or PVC conduit to route the cabling inside the pay station. A flexible conduit can be easily installed on the sides of the pedestal and ensure there is enough room for the battery and coin bag. 9. If you can’t bring conduit up through the base of the pedestal to accommodate AC power or a telecommunications line, drill through the cabinet to accommodate a side entrance for conduit by contacting Payment know in advance so the appropriate preparations can be made. 10. Before pouring any contract, tape the bolts so that concrete doesn’t stick to them. 11. Bore holes approximately 5/8” in diameter and 7.5” deep into the slab for mounting. When the concrete is poured, it must be leveled and as smooth as possible. 12. Ensure that there is a minimum of 1 foot clearance on the left side of the unit, so that the Pedestal Door can be opened. Additional space is recommended for easier access to the battery and coin bag. 13. Ensure that there is a minimum of 6 inches of clearance on the right side of the unit, so that access to the USB door is available. 14. If your pay station has a wireless antenna, ensure at least six inches of space at the top of the unit. LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 16 Bolt Installation The bolt patterns shown in the following illustrations show the layout seen when you face the front of the unit. The main cabinet door is at the front, the pedestal door is on the left, and the USB door on the cabinet is on the right. Contact Digital Payment Technologies before installing bolts if you have any questions. Do not use welding to install the pedestal. Contact DPT before you use any welding equipment near LUKE pay stations. Welding heat can damage the power cable sheath and create a fire hazard. Standard Mounting Pedestal Patterns Use the following mounting pattern 8” X 7” if your pedestal has a pre-October 2005 configuration: LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 17 Use the standard pedestal mounting pattern for 8” X 8” or 10”X7” Intellapay units shipped after October 2005: Standard Mounting Pedestal Pattern after February 2006 This is the standard pedestal mounting pattern for 8” X 8”, or 8”X7” or 10” X 7” Intellapay units shipped after February 2006: LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 18 IV. Power Hookups Installing AC Power Use the AC power option to recharge the battery. The electrical power supply to the Pay station should be a 15 A 120V power line with GFI breaker installed on main supply line. Planning Pay Stations Per Circuit Read this section to determine how many LUKE machines can run on a single circuit. The power draw of a LUKE is approximately 2.5 Amps. If you have an optional heater installed, your LUKE will draw up to 3.5 Amps. A 15 AMP circuit can support the following: ƒ 2 LUKEs with heaters, or ƒ 6 LUKEs without heaters. A 20 AMP circuit can support the following: ƒ 3 LUKEs with heaters or ƒ 8 LUKES without heaters can be supported on a single circuit. Installing Optional AC Adaptors The AC outlet is a dual-ganged 4.1” X 2.5” NEMA electrical box with dual outlet. Note this requires an earth grounding connection. Contact a qualified electrician to connect the electrical conduit to the AC junction box inside the LUKE pay station cabinet. Location Planning The best location for the AC junction box is on the PEM studs to the right side of the pedestal, above the battery. LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 19 The AC junction box can also be mounted in the upper cabinet as shown here (the green arrow points to the AC junction box): The ideal place to run the electrical cable that feeds into the junction box is up through the bottom of the pedestal and then up the side of the pedestal. Pre-Drilling If conduit cannot be run up through the bottom of the pedestal, you need to arrange for Digital Payment to drill a hole through the outside of the cabinet where you can run the electrical cable into the side of the pedestal. Contact the Project Manager assigned by Digital Payment Technologies for instructions on where to drill the holes OR to arrange for pre-drilling before the unit is shipped. This photo shows power cables connecting to an AC junction box mounted on the upper right-hand side of the cabinet: LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 20 This photo shows AC cables enter LUKE through the upper right exterior of the cabinet: Grounding Your Pay Station You need to ground your pay station at the grounding terminal by connecting a ground cable to the electrical box or an earth ground. Earth grounding provides the best protection against static electricity. The following images show proper earth grounding: Use a licensed electrician to test for ground continuity. Failure to properly ground the Pay station will result in system failure, data loss, and permanent damage that is not covered under the product warranty. LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 21 V. Battery Hookups This section covers how to connect the battery and alarm backup battery inside your LUKE to make your LUKE operational. Read this after mounting LUKE and connecting the AC power. Unpacking and Storing Batteries The LUKE pay station is pre-assembled at Digital Payment and shipped with the battery but the battery is packed separately to prevent damage and drainage during shipment. The alarm is disconnected during shipment to prevent it from going off during shipment. ƒ Store batteries in a cool dry area BUT do not store them on concrete floors. ƒ Regularly inspect the batteries for cracks, corrosion or damage. ƒ Keep a set of extra batteries in case of emergency. If you aren’t using solar panels or battery rechargers, your batteries must be replaced regularly. Observe proper precautions when handling batteries. Batteries present the risk of electrical shock, burns from short circuits, fire or explosions from vented gas. When you replace batteries, use the same number: 12VDC Intellagel. Refer to local codes for disposing batteries. Surge Protection For surge protection in the event of a lightning strike, purchase a power bar to use with your LUKE. For example, the Polyphaser PSP-120. Locate it next to a breaker or fuse. Another device which can protect all pay stations connected to one breaker box is the APC PMP1X. For more details: http://www.polyphaser.com/kommerce_productdetail.aspx?item=PSP-120 http://www.apc.com/resource/include/techspec_index.cfm?base_sku=PMP1X LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 22 Connecting the Batteries The connection for the battery is located in the pedestal, and consists of a cable with two connectors. One connector goes to the battery; the other connector should be connected to the optional AC charger or optional solar panel. The green arrow shows the battery connection. The blue arrow shows the connection to the optional AC charger or optional solar panel. If there is no AC charger or solar panel, skip the connection shown by the blue arrow. Fire Hazard Connecting the battery can cause sparks. Keep all flammable objects away from the pay station cabinet. After connecting the battery, power up the controller by switching the power button on. LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 23 Checking the Battery Voltage Check the voltage of the battery by flipping the toggle switch on the controller box to the right. If the value is below 12.0V, recharge or replace the battery with one that is fully charged. ALWAYS unplug the battery charger before you toggle the controller switch to turn it on. Connecting the Alarm This shows where the alarm sits when connected. The alarm’s electrical harness is located on the cabinet’s back wall. To connect the alarm: 1. Locate the two wire leads that end in connector terminals. 2. Join the two connector terminals together; make sure they are aligned properly The green arrow points to the connector in the picture below. LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 24 Testing the Alarm To confirm the alarm is active, close the door of the Pay station. Strike the front of the cabinet door to the left of the keypad. The alarm will sound. Connecting the AC Battery Charger Option If you have ordered the AC battery charger option, it is mounted on the back wall of the LUKE cabinet. A cable runs down from the controller box into the pedestal and ends in a 3-pin wide connector terminal. Connect this 3-pin connector to the AC charger 3-pin connector. To connect the battery charger: 1. Open the door in the pedestal. 2. Connect the 3-pin terminal as shown by the blue arrow in the photo below. 3. Plug the power cord of the battery charger into the AC outlet, if installed, or to the AC power source. Observe the light that comes on when you plug in each charger. ƒ A green light indicates the charger is working. ƒ A red light indicates a fault with the charger. If a red light comes on when the battery charger is plugged in, unplug the power cord and double check the connections in steps 1 and 2 above. Plug the power cord in and observe the light. If the red light remains on, leave the battery charger unplugged and consult Digital Payment Customer Service for a replacement part. LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 25 VI. Loading Printer Paper Loading Thermal Paper into US Micro Printers Your LUKE pay station is shipped with a roll of thermal paper for printing out tickets and reports. Make sure that the LUKE is powered up before you load the paper. Check your pay station to determine the correct type. To install the thermal paper on a US Micro printer (gold color printer using 3” paper): 1. Remove the dial on the right hand side of the printer spindle. 2. Slide the paper roll onto the spindle so the paper rolls from over the top. Thermal side of paper should be facing you as it goes through the printer head. 3. Replace the dial on the right hand side of the paper. 4. Tear off the first 6 inches from the thermal paper roll so that any sticky portion is removed. 5. Ensure the tension lever is in the down (unlocked) position. The tension lever is a light green plastic lever located underneath the printer, on the left side. Gently push down on the green tension lever. Avoid using excessive force which can damage the printer. If the lever doesn’t move easily, contact DPT. 6. Gently guide the paper into the printer until you can see about 6 inches exiting the bottom of the printer and ensure the paper is centered on the cutting blade. 7. Flip the tension lever to the up (locked) position. 8. Tear the paper upwards using the serrated edge. LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 26 Loading Thermal Paper into FutureLogic Printers To install the thermal paper on a FutureLogic printer (black color printer using 2” paper): 1. Remove the dial on the right hand side of the printer spindle. 2. Slide the paper roll onto the spindle so the paper rolls from over the top. Thermal side of paper should be facing you as it goes through the printer head. 3. Replace the dial on the right hand side of the paper. 4. Tear off the first 6 inches from the thermal paper roll so that any sticky portion is removed. 5. Pull the tension lever to the up position and hold it open. The tension lever is a blue plastic lever located on the left side. Avoiding pulling hard on the blue tension lever. If the lever doesn’t move easily, contact Digital Payment. 6. Gently guide the paper into the printer until you can see about 6 inches exiting the bottom of the printer and ensure the paper is centered on the cutting blade. 7. Release the tension lever. 8. Go into the service menu in the LUKE application by pressing CANCEL-OK-OK or CANCEL-ENTER- ENTER and then entering the Service Menu password. This powers up the printer. 9. Press the Cut button to cut the paper. LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 27 VII. WiFi Preparation General Guidelines LUKE pay stations can deliver wireless networking by using 802.11b modems and antennas. Pay stations connect to Digital’s Enterprise Management System (EMS) to provide web-based access to reporting and real-time credit card processing as well as stall reporting. All wireless communications is via TCP/IP encrypted with 128-bit SSL. You or your reseller must ensure the following is in place prior to on site installation and training: • All access point connectivity and antennas must be in place and operational • All access point antennas must provide a clear line of site the machines provisioned with WiFi access • WiFi network configuration provisioned with a dedicated IP address for each Pay station. Based on the amount of data generated by the Pay station, each Internet connection should support up to 254 Pay stations, but this is entirely dependant on the efficiency of the router implemented. DPT can only deploy machines on a WiFi network that provides a direct link to the internet without the aid of a proxy or filtering device. DPT’s WiFi solution does not support WiFi networks with captive portals (for example, a Web page that requires a public-access network user to view and interact with before access is granted), or wireless LAN hotspot access point controllers. LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 28 VIII. Testing and Commissioning Use this checklist to test each LUKE pay station after you install your pay stations and complete connectivity for AC and remote communications. LUKE pay station Installation Checklist Date: _____________________________ Pay station serial number: ______________________________ Location: ______________________________ Tester: ______________________________ Testing Checklist † Confirm PS2.Config settings. Circle the appropriate configuration: ƒ Hard/tactile keypad _____________________________ ƒ Serial number _____________________________ † Check power connections _____________________________ † Check power levels ______________________________ † Upload config with USB key _____________________ _________ † Perform test transactions using the following devices: ƒ Credit Card Reader______________________________ ƒ Bill Validator ______________________________ ƒ Coin Acceptor _________________________________ ƒ Coin Changer ______________________________ † Verify change given _____________________________________ † Verify ticket refunded _____________________________________ † Verify time _____________________________________ † Verify date _____________________________________ † Verify time zone _____________________________________ † Print audit report, confirm totals _______________________________ † Download transaction using USB KEY ___________________________ † Print Configuration Report ______________________________ † Check Ethernet / WiFi / GSM / CDMA Connectivity to EMS through Service Menu option (if applicable) † Check wireless signal strength through Service menu option (if applicable) _______________ LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 29 † Clear transactions _____________________________ (load clean TRANS.SDF file using Service Menu) † Test real time credit card processing _____________________________ BOSS Test Checklist † Test transfer of remote configuration _____________________________ † Check credit card processor set up if there were any problems with the real time credit card processing. † Create new configuration on USB key _____________________________ † Refund credit card test transaction _____________________________ Final Inspection † Clear old transactions _____________________________ (contact Digital Payment for assistance) † Clear old transactions off EMS _____________________________ † Load on final configuration file. _____________________________ COMMENTS: __________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 30 IX. Solar Panel Installation You can use the solar panel option as the power source to recharge the battery. The solar panel is mounted on top of the LUKE pay station. Install the solar panels so that they face directly south and receive the maximum amount of light. Consult your local electrical codes for requirements specific to your area. Required Tools ƒ ¾” socket wrench ƒ A step ladder ƒ Caulking gun ƒ A clear silicone (for exterior use) Pole Preparation Note that Digital Payment does not supply the pole, which will need to have holes drilled where the solar panel attaches. Refer to engineering drawings. Figure A: Pole Connection to Solar Panel LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 31 Figure B: Mounting Pole Figure C: Panel Wiring Diagram LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 32 Installation Steps To install the solar panel: 1. Find the cable that runs down one of the mounting bars of the solar panel. Maneuver the cable through the channel in the base of the solar panel, and then through the hole in the top of the LUKE. 2. Mount the solar panel on to the top of the LUKE. 3. Install one or two fixed washers and one split washer on the solar panel mounting bolt on the inside of the cabinet. 4. Use a ¾” nut to tighten the bolt partially with a socket wrench. 5. Adjust the angle of the solar panel as needed so that the panel points south and receives as much sunlight as possible, and then tighten the nut all the way. 6. Run the cable behind the plate mounted on the back of the cabinet and then down to the pedestal. 7. Attach the red wire to the first terminal point (from the top) on the converter. 8. Attach the black wire to the second terminal point (from the top) on the converter. 9. The third and fourth terminals will have a cable connected already: find it and follow that through to the connector. 10. Attach this connector to the 3-pin connector on the power cable that comes down to the pedestal from the back panel of the controller box. 11. Upon completion of the installation, the metal around the base of the solar panel should be inspected for any gaps between the solar panel and the bracket at the top of the unit. If there are any gaps, these should be covered with silicone to ensure water can’t get into the unit. Important: Add silicone to any connection points around the base of the solar panel to ensure a water-tight connection. If the seal isn’t water-tight, water entering the cabinet can cause damage. LUKE Version 6.1 Installation Guide Digital Payment Technologies ` 33