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HomeMy WebLinkAboutParking Meter Implementation Program 12.19.11 after committee meetingParking Meter Implementation Program Updated December 19, 2011 after Committee Meeting Committee members: Angela Apperson, John McGinnis, Jeff Ratliff, Kim McIntire, Scott Pikus, Todd Morley, Walt Bandish Goal: All 16 parking meters installed and operational by December 1, 2011. Revised to January 1, 2012. January 15, 2012. Implementation tasks: Communications for service/troubleshooting BCSO Enforcement Specialist is to be notified, with a cc going to PW and Finance. The pay stations provide auto-notification for a pay station in distress. They are self-diagnostic and communicate with their service on an hourly basis, whether they are in use or not. Email will go to SP and JR. If a handheld unit goes down, call ComPlus. They will fix or replace it. They will also provide a loaner. Enforcement Job Advertisement completed and issued 12/19/11. Anticipated staffing requirements: 40 hrs. per week. Two employees at 20 hrs./wk. each. Work will likely be seasonal. One City-issued cell phone will be issued for the Parking Specialist on duty. Parking is to be metered from 8:00AM – 6:00PM, seven days a week BCSO will develop enforcement schedule. Enforcement cart has been obtained. It has been lettered and striped. Backup plan will be to use “old-fashioned” handwritten ticket writing (SP). BCSO tickets will need to be re-printed as we will not be sending tickets to Brevard County Clerk of Court beginning February 1, 2011 Manual input into Comp Plus is available. This is a web-based application and can be administered from any remote location with user name and password. o Scott raised a question about the possibility that beach users might want to park “near but not on” designated metered parking spaces to avoid ticketing. He suggested that “No Parking” signs be placed in any such foreseeable location. Todd provided him with a copy of the aerial photos with numbered street spaces to assist Scott in documentation of any trouble spots. Scott is to scout for locations and report back to the committee. Installation Permit has been obtained from DEP. No DEP inspection will be needed Slabs Because JR received estimated cost from Atlantic Development: $3,000 ea (total $48,000) to construct the enclosures, the Committee decided this was too much to spend this F.Y. and opted to purse bids for concrete work only (JR). Curb design/trip concern necessitates a modification to the plans, deleting the curb. The low bidder is Gregori Construction. 16 pads for $11,000. Committee gave the go-ahead. (JR). Pad construction is underway. Parking bollards are an extra $9,120 (32 @ $285). Committee authorized the expenditure. Slabs and bollards were completed 12/16/11. A minor modification was need at the Washington Ave. beach access gate to accommodate the location of the pay station. Pay stations: Received 12/7/11. Spare parts will be included The wireless service provider issue has recently been resolved. The carrier will be Verizon. Modems were shipped separately from meters and should arrive the week of 12/19/11. Installation date – Scheduled for Wednesday, December 28th & 29th. Installation contractor (Parker Systems) picked up keys to meters as well as the solar panels on Friday December 16, for work needed prior to installation. Prior to going live the City needs the following: A pc to install the “BOSS” software (Back Office System Software). It enables many things, including the ability to program the information the pay stations display on their full-color LCD displays, such as “free parking today” for special events. Also, necessary configuration which will include: The screen on the meter can be configured to say anything. Suggestions: Rate, Enforcement period, Did you remember to lock your car? and No change given. Merchant Accounts need to be in place, as they are attached to the pay stations before credit/debit cards can be processed. The Parker Enterprise Management System (EMS) is housed on Parker’s server. Parker retains administrative rights to the server. Lynda has asked that we not use the paper we received 12/5/11. It is not the proper paper, but can be used as a backup if necessary. They will order the proper paper. Washington Ave. (WB). Additional parking will cost $15,850. The committee has recommended that this option not be acted on at this time and be reconsidered in the future. Number all beach-end parking spaces Mark the three or four digit physical numbering of each space (WB). Exception: Harbor Heights has no hard pavement, so the numbers will be painted on a wood rail in front of each space. WB has obtained quote from Aardvark Paving (Larry Brown) of $4 per space. Moving forward with this contractor. Work completed 12/18/11. Minor tree trimming is needed at four beach-end locations. Infrastructure Maint. Department will complete the trimming. Install “Metered Parking” Signage (WB). Signs are on-hand. One single-faced sign (west facing) will be at each street where it intersects with Ridgewood Ave. Signs will be installed when meters are installed. Temporary signs read “Metered Parking Coming Soon”. Signs have been placed at slab locations. Order meter cover bags – WB has received one prototype bag.. Meters are in. Go ahead with fit check. Debbie was scheduled to do this on 12/13/11. Has she completed it? (WB) Communications Cellphone service provider will be Verizon. They will also provide cell service for all City cell phones (JR). Operation Can a user be prompted about no cash given as change? Lynda said the screen can display this info as a general note. TM questioned whether the screen can display the following after cash is inserted: “No change given. Do you want to continue? Yes No” prompt. Lynda will check on this functionality. John McGinnis will work with Lynda during set up to iron out this issue Violation payment system (Financial Services Dept.) Comp-Plus Data will provide the following: Ticket writers. Processing of on-line payments (payer will accept $3 fee). Pursuit and tracking of payments Collections. (which includes letters to those who were issued tickets and letters when tickets are past due) Ticket writer paper is printed on both sides. It will take 4-6 weeks to get the paper from the time we order it. The form needs to read by the committee and filled out and sent to Eileen. Kim McIntire will work with Eileen on this issue Eileen suggested we use old fashioned hand-written tickets to begin with. Staff will provide service to walk-in customers who wish to pay their tickets. No $3 fee unless customers utilize debit/credit card. Annual parking pass program Application has been developed and approved by committee (KM) Includes: Annual rate: $30. Residency requirements for resident passes have been determined and a on the application. The verbiage authorizing transfer of non-ad valorem taxes to be transferred to this pass Automobile information (make, model, year, color, license plate number, VIN) Notary section The effective dates of the parking pass. City Atty’s office has reviewed the application and submitted comments. KM will follow-through. A question arose at the 12/12/11 meeting regarding a potential problem involving tenants of an apartment building. The building pays one ad-valorem tax bill and is entitled to one ad-valorem transfer. If there are 8 tenants in the building, which of them receives the tag? The first to apply? What if the owner later applies? Answer for above = Application amended to require proof of residency regardless of address on driver license. In accordance with the Ordinance one pass is available for each dwelling unit on the property. Kim McIntire will outline further details in operational procedure. Rear window stickers have been received Printed directions for user to place the sticker at the lower left hand corner of rear window are too expensive. Instead, Staff will: 1. Verbally instruct user as to placement location, and 2. Attached vehicle decal placement instruction document has been approved Public-relations/media management campaign (KM) Draft has been developed and approved by committee. Includes: News Release Display Ad 1/4 page display ad one time in Hometown News (12/23/11) and Press Tribune (12/21/11), FL Today and Orlando Sentinel. Home Page Flyer Facilities Postings Lynda Harrington suggested we attempt to include a flyer in the electric bill or water bill that goes to each resident. Committee decided against this as too costly. Angie suggested we speak to Kim Prosser to get the message on the County TV channel. Kim McIntire will contact them and if it is free, she will proceed. If not free information will be brought back to the Committee. Enabling Ordinances and Resolutions (AA): Approved at 1st reading on 11/15/11. Scheduled for 2nd reading on 12/20/11. Parking rate: $1.00/hr. Annual pass: $30. Does the lack of striping at Harbor Heights create a defensible argument, considering the usage of the term “striping” in the Ordinance? TM to followed up with Kate; a small revision was made to ordinance and will be a part of 2nd reading. Operational procedure (TM) - Noted staff members will provide written steps for inclusion in operations manual: How equipment trouble calls are handled (SP) How the enforcement program is carried out (SP) Patrol schedule (SP) How the parking pass program is to be administered (KM) Routine on-line monitoring (Financial Services Dept.) Sale of annual parking passes, including re-ordering and ad-valorem transfers (Financial Services Dept./KM) How the stackers are to be handled (Financial Services Dept.) Stackers are to be stored in Finance Dept. The change-out of stackers will be based on usage (need) and is expected to vary seasonally. Deposits, accounting and cash handling (Financial Services Dept.) Cash removal, counting and depositing will take place in Finance Dept. At no time shall only one individual be left alone with the cash. One employee will have a key and open the stackers, but will not be involved in the counting. Each opening will require two witnesses (employees). The two witnesses will conduct the counting. Cash replenishment is not required, since no change is given Verify procedure with auditors Staff training Trainer Subject Attendees  ComPlus Data (Eileen) Train the trainer program, including: enforcement, usage of handhelds, administration and payment processing. SP, Joy, John  Parker Systems Back office, meter operations and administration. Service/troubleshooting and maintenance for pay stations John, JR, SP, Francis, Kay and Haas  Financial Services Dept. Deposits, accounting and cash handling procedure AA, CP, John  KM Parking Pass program. (Individual, 1-on-1 meetings) KM, Cheryl, Mia, John, Joy, Susan, Ed, Natasha, Fran   Contact Info: Who they are: What they do:  Lynda Harrington PARKER SYSTEMS 12938 Mallory Circle, Suite 102 Orlando FL 32828 1-888-422-PARK (7275) Mobile 407-432-0869 lynda@parkersystemsplace.com llhplace@aol.com Jeff Harrington 341 East Sheridan St. Suite 306 Dania Beach, FL 33004 407-288-2558 (Personal) 407-405-7409 jeff@parkersystemsplace.com Parker Systems is a nationally recognized parking products distribution, system management and consulting company. The company provides consultation, site survey, sales support, installation, maintenance system operations and management services to: municipalities and government agencies; university campuses; medical facilities; airports and private parking operators.  Russ Davis Project Manager Digital Payment Technologies Tel : 604.688.1959 x.254 CDN Cell: 778.229.8551 USA Cell: 813.727.7440 Fax: 604.629.1867 Web: digitalpaytech.com Digital Payment Technologies (DPT) is an innovative leader in the design, manufacture, and distribution of multi-space parking meters, management software, and online services for the parking industry. Our LUKE and SHELBY multi-space pay stations, along with our specially designed online EMS management system, provide complete financial tracking, control, and reporting on parking revenue collected by municipalities, universities, and private parking operators. Our core business lies in designing, manufacturing, and distributing highly advanced multi-space parking pay stations. We introduced our first model pay station, the Intella-Pay, in 1997 to instant commercial success. The Intella-Pay catered to the needs of both consumers and parking operators; consumers discovered the pay station’s quick and easy payment options, and parking operators discovered advanced management functionalities. Our success in the market spurred us on to design better, more innovative pay stations, and in 2004, we unveiled the LUKE on-street pay station followed by the SHELBY off-street pay station in 2005. Both the LUKE and SHELBY, with their advanced technology and unique designs, were quickly embraced by the parking community and have been hailed by municipalities, universities, and private operators as groundbreaking. Supporting our pay stations is the Web-based Enterprise Management System (EMS), a best-in-class management software program designed specifically for the parking industry. EMS allows parking operators to remotely manage their lots and pay stations in real-time. In the world of mobile communications, EMS is the natural fit to supplement our technologically advanced meters. Combined with the 2007 release of our Digital API, EMS is extending the capabilities of the parking pay station further by facilitating new third-party technology integrations in areas such as accounting, handheld enforcement systems, Pay-by-Phone, and space occupancy sensors.   Russ Davis Project Manager Digital Payment Technologies Tel : 604.688.1959 x.254 CDN Cell: 778.229.8551 USA Cell: 813.727.7440 Fax: 604.629.1867 Web: digitalpaytech.com Digital Payment Technologies (DPT) is an innovative leader in the design, manufacture, and distribution of multi-space parking meters, management software, and online services for the parking industry. Our LUKE and SHELBY multi-space pay stations, along with our specially designed online EMS management system, provide complete financial tracking, control, and reporting on parking revenue collected by municipalities, universities, and private parking operators. Our core business lies in designing, manufacturing, and distributing highly advanced multi-space parking pay stations. We introduced our first model pay station, the Intella-Pay, in 1997 to instant commercial success. The Intella-Pay catered to the needs of both consumers and parking operators; consumers discovered the pay station’s quick and easy payment options, and parking operators discovered advanced management functionalities. Our success in the market spurred us on to design better, more innovative pay stations, and in 2004, we unveiled the LUKE on-street pay station followed by the SHELBY off-street pay station in 2005. Both the LUKE and SHELBY, with their advanced technology and unique designs, were quickly embraced by the parking community and have been hailed by municipalities, universities, and private operators as groundbreaking. Supporting our pay stations is the Web-based Enterprise Management System (EMS), a best-in-class management software program designed specifically for the parking industry. EMS allows parking operators to remotely manage their lots and pay stations in real-time. In the world of mobile communications, EMS is the natural fit to supplement our technologically advanced meters. Combined with the 2007 release of our Digital API, EMS is extending the capabilities of the parking pay station further by facilitating new third-party technology integrations in areas such as accounting, handheld enforcement systems, Pay-by-Phone, and space occupancy sensors.  Bill Geraghty. Complus Data Innovations, Inc (CDI) billg@complusdata.com. (914) 747-1200 Eileen Goldberg eileeng@complusdata.com CDI is the leading provider of Parking Ticket Management solutions. Unlike other vendors, CDI is not in the business of selling you hardware, software or service agreements. Our philosophy is to provide to you, at no up-front cost, all of the parking enforcement equipment, data security, ticket processing, collections, communications, training, expertise and ongoing support necessary to effectively manage your entire parking ticket operation. We will purchase, install, configure and maintain all hardware and software components and make sure your staff is thoroughly trained in their use. Our experience becomes your staff's expertise whether it's state-of-the-art handheld ticket writers, desktop applications or management tools. Then we will work closely with you to maximize not only your revenue collection but also to increase the ongoing efficiency and accuracy of your operation.