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HomeMy WebLinkAboutParking Meter Implementation Program 12.12.11Parking Meter Implementation Program Updated December 7, 2011 Committee members: Angela Apperson, John McGinnis, Jeff Ratliff, Kim McIntire, Scott Pikus, Todd Morley, Walt Bandish Goal: All 16 parking meters installed and operational by December 1, 2011. Revised to January 1, 2012. January 15, 2012. Implementation tasks: Communications for service/troubleshooting BCSO Enforcement Specialist is to be notified, with a cc going to PW and Finance. The pay stations provide auto-notification for a pay station in distress. They are self-diagnostic and communicate with their service on an hourly basis, whether they are in use or not. Email will go to SP and JR. If a handheld unit goes down, call ComPlus. They will fix or replace it. They will also provide a loaner. Enforcement Anticipated staffing requirements: 40 hrs. per week. Two employees at 20 hrs./wk. each. Work will likely be seasonal. One City-issued cell phone will be issued for the Parking Specialist on duty. Parking is to be metered from 8:00AM – 6:00PM, seven days a week BCSO will develop enforcement schedule. Enforcement cart has been obtained. It has been lettered and striped. Backup plan will be to use “old-fashioned” handwritten ticket writing (SP). Manual input into Comp Plus is available. This is a web-based application and can be administered from any remote location with user name and password. Installation Permit has been obtained from DEP. DEP inspection? Slabs Because JR received estimated cost from Atlantic Development: $3,000 ea (total $48,000) to construct the enclosures, the Committee decided this was too much to spend this F.Y. and opted to purse bids for concrete work only (JR). Curb design/trip concern necessitates a modification to the plans, deleting the curb. Atlantic has given JR a cost of $25,000 for the concrete pads. The low bidder is Gregori Construction. 16 pads for $11,000. Committee gave the go-ahead. (JR). Pad construction is underway. Parking bollards are an extra $9,120 (32 @ $285). Committee authorized the expenditure. Meters pay stations are scheduled for installation during the week of December 12-16. Washington Ave. (WB). Additional parking will cost $15,850. The committee has recommended that this option not be acted on at this time and be reconsidered in the future. Meters were received 12/7/11. The wireless service provider issue has recently been resolved. The carrier will be Verizon. Financial Services Dept. will contact Jeff Harrington and inform him so the proper modem setup can be completed. Once the modems have been installed, the units will be shipped. Financial Services Dept. will get the revised delivery date. AA will follow up. Spare parts will be included The screen on the meter can be configured to say anything. Suggestions: Rate, Enforcement period, and No change given. Number all beach-end parking spaces Mark the three or four digit physical numbering of each space (WB). Exception: Harbor Heights has no hard pavement, so the numbers will be painted on a wood rail in front of each space. WB has obtained quote from Aardvark Paving (Larry Brown) of $4 per space. Moving forward with this contractor. Install “Metered Parking” Signage (WB). Signs are on-hand. One single-faced sign (west facing) will be at each street where it intersects with Ridgewood Ave. Signs will be installed when meters are installed. Temporary signs read “Metered Parking Coming Soon”. Signs will be placed when slabs are poured. Order meter cover bags – WB has received one prototype bag.. Meters are in. Go ahead with fit check. Communications Cellphone service provider will be Verizon. They will also provide cell service for all City cell phones (JR). Operation Can a user be prompted about no cash given as change? Lynda said the screen can display this info as a general note. TM questioned whether the screen can display the following after cash is inserted: “No change given. Do you want to continue? Yes No” prompt. Lynda will check on this functionality. Violation payment system (Financial Services Dept.) Comp-Plus Data will provide the following: Ticket writers. ComPlus has asked that we not use the paper we received 12/5/11. It is not the proper paper, but can be used as a backup if necessary. They will order the proper paper when we send in the form. It is printed on both sides. It will take 4-6 weeks to get the paper from the time we order it. Eileen suggested we use old fashioned hand-written tickets to begin with. Processing of on-line payments (payer will accept $3 fee). The system is called “B.O.S.S.” (Back Office System Software). It enables many things, including the ability top program the information the pay stations display on their full-color LCD displays, such as “free parking today” for special events. Pursuit and tracking of payments Collections. Staff will provide service to walk-in customers. No $3 fee unless customers utilize debit/credit card. The Enterprise Management System (EMS) is housed on Parker’s server. Parker retains administrative rights to the server. Annual parking pass program Application has been developed and approved by committee (KM) Includes: Annual rate: $30. Residency requirements for resident passes have been determined and a on the application. The verbiage authorizing transfer of non-ad valorem taxes to be transferred to this pass Automobile information (make, model, year, color, license plate number, VIN) Notary section The effective dates of the parking pass. City Atty’s office has reviewed the application and submitted comments. KM will follow-through. Rear window stickers have been received Printed directions for user to place the sticker at the lower left hand corner of rear window are too expensive. Instead, Staff will: 1. Verbally instruct user as to placement location, and 2. Attached vehicle decal placement instruction document has been approved Public-relations/media management campaign (KM) Draft has been developed and approved by committee. Includes: News Release Display Ad 1/4 page display ad one time in Hometown News (12/23/11) and Press Tribune (12/21/11), FL Today and Orlando Sentinel. Home Page Flyer Facilities Postings Lynda Harrington suggested we attempt to include a flyer in the electric bill or water bill that goes to each resident. Angie suggested we speak to Kim Prosser to get the message on the County TV channel. Enabling Ordinances and Resolutions (AA): Approved at 1st reading on 11/15/11. Scheduled for 2nd reading on 12/20/11. Parking rate: $1.00/hr. Annual pass: $30. Does the lack of striping at Harbor Heights create a defensible argument, considering the usage of the term “striping” in the Ordinance? TM to follow up with Kate. Operational procedure (TM) - Noted staff members will provide written steps for inclusion in operations manual: How equipment trouble calls are handled (SP) How the enforcement program is carried out (SP) Patrol schedule (SP) How the parking pass program is to be administered (KM) Routine on-line monitoring (Financial Services Dept.) Sale of annual parking passes, including re-ordering and ad-valorem transfers (Financial Services Dept./KM) How the stackers are to be handled (Financial Services Dept.) Stackers are to be stored in Finance Dept. The change-out of stackers will be based on usage (need) and is expected to vary seasonally. Deposits, accounting and cash handling (Financial Services Dept.) Cash removal, counting and depositing will take place in Finance Dept. At no time shall only one individual be left alone with the cash. One employee will have a key and open the stackers, but will not be involved in the counting. Each opening will require two witnesses (employees). The two witnesses will conduct the counting. Cash replenishment is not required, since no change is given Verify procedure with auditors Staff training Trainer Subject Attendees  ComPlus Data (Eileen) Train the trainer program, including: enforcement, usage of handhelds, administration and payment processing. SP, Joy, John  Parker Systems Back office, meter operations and administration. Service/troubleshooting and maintenance for pay stations John, JR, SP, Francis and Kay  Financial Services Dept. Deposits, accounting and cash handling procedure AA, CP, John  KM Parking Pass program KM, CP, MG, John   Contact Info: Who they are: What they do:   Lynda Harrington PARKER SYSTEMS 12938 Mallory Circle, Suite 102 Orlando FL 32828 1-888-422-PARK (7275) Mobile 407-432-0869 lynda@parkersystemsplace.com llhplace@aol.com Jeff Harrington 341 East Sheridan St. Suite 306 Dania Beach, FL 33004 407-288-2558 (Personal) 407-405-7409 jeff@parkersystemsplace.com Parker Systems is a nationally recognized parking products distribution, system management and consulting company. The company provides consultation, site survey, sales support, installation, maintenance system operations and management services to: municipalities and government agencies; university campuses; medical facilities; airports and private parking operators.  Russ Davis Project Manager Digital Payment Technologies Tel : 604.688.1959 x.254 CDN Cell: 778.229.8551 USA Cell: 813.727.7440 Fax: 604.629.1867 Web: digitalpaytech.com Digital Payment Technologies (DPT) is an innovative leader in the design, manufacture, and distribution of multi-space parking meters, management software, and online services for the parking industry. Our LUKE and SHELBY multi-space pay stations, along with our specially designed online EMS management system, provide complete financial tracking, control, and reporting on parking revenue collected by municipalities, universities, and private parking operators. Our core business lies in designing, manufacturing, and distributing highly advanced multi-space parking pay stations. We introduced our first model pay station, the Intella-Pay, in 1997 to instant commercial success. The Intella-Pay catered to the needs of both consumers and parking operators; consumers discovered the pay station’s quick and easy payment options, and parking operators discovered advanced management functionalities. Our success in the market spurred us on to design better, more innovative pay stations, and in 2004, we unveiled the LUKE on-street pay station followed by the SHELBY off-street pay station in 2005. Both the LUKE and SHELBY, with their advanced technology and unique designs, were quickly embraced by the parking community and have been hailed by municipalities, universities, and private operators as groundbreaking. Supporting our pay stations is the Web-based Enterprise Management System (EMS), a best-in-class management software program designed specifically for the parking industry. EMS allows parking operators to remotely manage their lots and pay stations in real-time. In the world of mobile communications, EMS is the natural fit to supplement our technologically advanced meters. Combined with the 2007 release of our Digital API, EMS is extending the capabilities of the parking pay station further by facilitating new third-party technology integrations in areas such as accounting, handheld enforcement systems, Pay-by-Phone, and space occupancy sensors.  Bill Geraghty. Complus Data Innovations, Inc (CDI) billg@complusdata.com. (914) 747-1200 Eileen Goldberg eileeng@complusdata.com CDI is the leading provider of Parking Ticket Management solutions. Unlike other vendors, CDI is not in the business of selling you hardware, software or service agreements. Our philosophy is to provide to you, at no up-front cost, all of the parking enforcement equipment, data security, ticket processing, collections, communications, training, expertise and ongoing support necessary to effectively manage your entire parking ticket operation. We will purchase, install, configure and maintain all hardware and software components and make sure your staff is thoroughly trained in their use. Our experience becomes your staff's expertise whether it's state-of-the-art handheld ticket writers, desktop applications or management tools. Then we will work closely with you to maximize not only your revenue collection but also to increase the ongoing efficiency and accuracy of your operation.   Bill Geraghty. Complus Data Innovations, Inc (CDI) billg@complusdata.com. (914) 747-1200 Eileen Goldberg eileeng@complusdata.com CDI is the leading provider of Parking Ticket Management solutions. Unlike other vendors, CDI is not in the business of selling you hardware, software or service agreements. Our philosophy is to provide to you, at no up-front cost, all of the parking enforcement equipment, data security, ticket processing, collections, communications, training, expertise and ongoing support necessary to effectively manage your entire parking ticket operation. We will purchase, install, configure and maintain all hardware and software components and make sure your staff is thoroughly trained in their use. Our experience becomes your staff's expertise whether it's state-of-the-art handheld ticket writers, desktop applications or management tools. Then we will work closely with you to maximize not only your revenue collection but also to increase the ongoing efficiency and accuracy of your operation.