Loading...
HomeMy WebLinkAboutFt. Lauderdale-IPS-SSPM-MSPM_013020_v4 (1)FT. LAUDERDALE SOLICITATION 12342-205 PARKING METER TECHNOLOGY, WITH MAINTENANCE AND SUPPORT DUE: FEBRUARY 4, 2020 PREPARED BY: IPS GROUP, INC. 7737 KENAMAR COURT, SAN DIEGO, CA 92121 U.S.A. IPSGROUP.COM CONTACT: CHAD P. RANDALL, CHIEF OPERATING OFFICER IPS GROUP, INC. DIRECT: 858.404.0607 FAX: 858.403.3352 EMAIL: CHAD.RANDALL@IPSGROUP.COM As part of IPS Group’s ongoing commitment to sustainable practices, this document is printed on 100% recycled paper. 1PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT COMPLIANCE PROPOSAL COMPLIANCE EVALUATION EVALUATION CRITERIA LOCATION/PAGE EVALUATION 1 Firm understands the scope of the project and has the capacity to perform the contract and provide the services promptly, within the time specified, and without delay or interference Chapter - Page The quality of the material and services offered; the ability, capacity and skill of the firm to perform and/or provide the material services Chapter - Page The staffing qualifications, character, integrity, reputation, judgment, training, experience and efficiency of the bidder Chapter - Page EVALUATION 2 The fitness and performance of the proposed equipment/software for the intended use of the City during test period Chapter - Page PRESENTATION Onsite Meeting Total Cost including the cost of equipment, processing and other services, warranties, fees for annual hardware and software maintenance agreements, and ancillary charges for any other necessary software, equipment or services Chapter - Page 2 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 3PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT 7737 KENAMAR COURT SAN DIEGO, CA 92121 1.877.630.6638 IPSGROUP.COM February 4, 2020 Jim Hemphill Sr. Procurement Specialist Procurement Services Division 100 N. Andrews Avenue Fort Lauderdale, FL 33301 Dear Mr. Hemphill, IPS Group is pleased to submit a response to the City of Ft. Lauderdale’s RFP #12342-205, Parking Meter Technology, with Maintenance Support. Since 1994, IPS has partnered with cities worldwide to build Smart Parking solutions that bring Smart Cities to life. CIO magazine cited IPS as a Top 25 Government Tech Solutions Provider. IPS delivers the best long-term value in the industry—durable, feature-rich products built to meet the needs of today and adapt to the needs of the future. IPS is the only provider in the parking industry to offer a fully integrated Smart Parking Platform. Unlike our competition, we can provide a single source for all your parking needs. IPS products and services are built with a strong understanding of how our client cities operate. Just as you do, we prioritize service and ease-of-use for our customers. We’re eager to help the City of Ft. Lauderdale take its parking solution to the next level. In brief, IPS products can let you better serve your patrons and provide your staff with a solution that’s easy to operate and maintain, with a timely and seamless implementation. When you compare all the offerings, we believe you will agree that IPS is exceptionally positioned to provide Ft. Lauderdale with the best value, support, and partnership for the long term. We look forward to discussing the most cost-effective ways we can meet your needs. Respectfully, Chad Randall Chief Operating Officer | IPS Group, Inc. 4 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 5PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT TABLE OF CONTENTS BID COMPLIANCE MATRIX.................................................................1 COVER LETTER ..........................................................................3 CHAPTER 1: EXECUTIVE SUMMARY .......................................................6 CHAPTER 2: EXPERIENCE AND QUALIFICATIONS .........................................12 CHAPTER 3: APPROACH TO SCOPE OF WORK............................................12 CHAPTER 4: REFERENCES ...............................................................12 CHAPTER 5: COST PROPOSAL............................................................12 CHAPTER 6: TECHNICAL SPECIFICATIONS ................................................12 APPENDIX ...............................................................................51 IMPORTANT NOTE: IPS Group Inc. (“IPS”) has made an effort to be as thorough and responsive as part of our request for proposal (RFP) submission. In doing so, we are providing valuable and protected information, including ideas and concepts that IPS considers to be confidential. Release of IPS confidential information may cause irreparable harm to IPS by publically disclosing such information that is not publically known. IPS respectfully requests the right to be notified and provided an opportunity to redact such confidential information in the event of any third-party request for public disclosure. IPS, IPS GROUP, and other IPS-owned marks are trademarks and/or registered trademarks of IPS Group Inc. IPS reserves all rights to the IPS copyright materials contained herein. All thirdparty company names, product names, and trademarks are owned by their respective owners and are used for reference purposes only. IPS Group disclaims any affiliation with or endorsement by any of the companies referenced above. CHAPTER 1 EXECUTIVE SUMMARY 8 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 9PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT CITY OF FT. LAUDERDALE EXECUTIVE SUMMARY IPS FULLY UNDERSTANDS FT. LAUDERDALE’S SCOPE OF SERVICES The City of Ft. Lauderdale is looking for the ideal vendor to replace its existing single and multi-space pay stations with fully-integrated, state-of-the-art technology combined with an easy to use, intuitive, user-friendly interface. IPS’ proposed parking solution either meets or exceeds the key objectives as detailed in the City’s RFP. IPS is truly the best partner for Ft. Lauderdale to reach its goal to find a technologically advanced parking solution with the ability to easily grow as the City’s parking needs continue to evolve. IPS brings unmatched industry experience and expertise and is the only company to offer fully-integrated smart meters that connect to one, powerful data management system. In order to meet the City’s Scope of Services, IPS Group is proposing our MS3™ Pay Station, as well as our flagship M5™ Single-Space Parking Meter. Our newest generation Pay Station, the MS3™, offers Ft. Lauderdale pa- trons the unparalleled functionality of a color touch screen which can be combined with an intuitive keypad. The MS3™ is also completely customizable with configurable buttons including help screens, multiple language options, plus or minus time, and more. In addition, the MS3’s™ touch- screen can be reconfigured and enabled or disabled remotely. ` IPS IS THE SMARTER CHOICE ■Only true fully-integrated system ■Only U.S. manufacturer ■Inventor of the credit card enabled single-space meter ■More than 300,000 parking devices sold ■Installed in over 300 cities worldwide ■150+ patents ■30% average increase in parking revenue ■99% average meter uptime ■Millions invested yearly in R&D OUR MISSION IS TO TRANSFORM CITIES BY SUPPLYING THE MOST TECHNOLOGICALLY ADVANCED, VALUABLE AND USER-FRIENDLY SMART PARKING SOLUTIONS IN THE WORLD. 10 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 The IPS flagship product and gold standard for single-space Smart Parking meters, the patented M5™, retrofits into existing parking meter housings to maximize infrastructure, and is fully operational in seconds. IPS meters provide Ft. Lauderdale and its patrons with a simple and consistent parking user experience that is more cost-effective, customer-friendly, and more reliable than alternatives. The credit card-enabled single- space smart meter patented by IPS offers multiple payment options including coins, credit/debit card, optional NFC/contactless payment (such as Apple Pay and Google Pay), smart card, and tokens; access to real-time data, solar power technology, and a comprehensive web-based meter management system. IPS’ meters are fully integrated with our powerful data management system (DMS) which empowers customers with advanced analytics. Our newly updated DMS is a secure, real-time, web-based application that allows parking professionals to manage an entire parking network with ease. It provides a comprehensive set of financial, technical, and administrative reporting features paired with remote meter configuration, allowing managers to seamlessly integrate parking meters with pay-by-cell capability, enforcement and permitting, and other smart applications. Built for the future of Big Data, the DMS with advanced analytics will best support Fort Lauderdale’s parking management needs and enable strategic, data-driven decisions. As explained in more detail below in the Scope of Services section, for a variety of reasons IPS is not bidding on the dual space meters aspect of the Scope. Instead, IPS is offering Ft. Lauderdale a better alternative to dual space meters; two-meter casings joined on a single pole by a yolk. FT. LAUDERDALE AND IPS-FOCUSED ON THE CUSTOMER EXPERIENCE Ft. Lauderdale was recently named as one of the top ten parking cities in America by NerdWallet in appreciation of the City’s commitment to providing its citizens with superlative parking services. IPS is excited to partner with Ft. Lauderdale as it endeavors 11PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT to take leadership in providing patron-centric Smart Parking Solutions to its citizenry. IPS is the leading innovator and the most trusted provider of smart parking technology in the world. In 2005, we introduced the world’s first Smart Parking Meter, powered by the massive, collective intelligence of IPS’ organically developed data management system. For the first time, parking meters possessed the full power of computing, launching a new era of parking management. To date, IPS has installed more than 300,000 wireless devices in over 300 cities worldwide. FT. LAUDERDALE DESERVES THE BEST ROI IN THE BUSINESS-PERIOD There’s no need to worry about long- term value if you choose IPS. Unlike some competitors’ offerings, our smart meters are still in the field over a decade after installation. Software glitches can lead to significant downtime, revenue loss and customer complaints like the recent Flowbird failure in New York City (click to follow link). To mitigate this risk, IPS constantly upgrades our systems with the latest in smart software. Because all our products are part of the IPS Fully-Integrated Smart Parking Suite, Ft. Lauderdale’s parking system will never be outdated—you can always seamlessly upgrade as your needs expand. IPS also makes software updates regularly, keeping your meters future proof at no cost to the City. IPS believes that for Ft. Lauderdale to fully perform an evaluative comparison of all bidders, it would be of great benefit for the City to conduct a no-cost, on-street trial of several meters provided by each vendor. This allows City stakeholders to get direct feedback from your maintenance and support staff, your enforcement team and, most importantly, your citizens. Seattle WA, Asbury Park NJ, Baltimore MD, and Concord NH to name only a few have all participated in a competitive on-street trial. By providing their citizenry with the ability to contribute, combined with the optics of transparency, these cities communicated that they really wanted to ensure that they were providing the most convenient and user-friendly product available. ABOUT IPS For more than two decades, IPS has been committed to the design, engineering, and manufacturing of intelligent parking technologies that shape the industry such as payment processing systems, SaaS management software, and low-power wireless telecommunications. Based in San Diego, CA, IPS is the proud inventor of the credit card enabled single-space parking meter and has more wireless parking devices deployed across the US than our competitors combined. IPS is proud to manufacture all of our parking meters right here in America, at our headquarters in San Diego, California. Led by Chief Operating Officer Chad Randall, the IPS team that will be focused on providing Ft. Lauderdale with the best customer service experience in the industry have, collectively, many decades of parking industry experience to draw from. To view more detailed account team information, please refer to Chapter 2, Experience and Qualifications. CHAPTER 2 EXPERIENCE & QUALIFICATIONS 15PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT IPS BACKGROUND OUR MISSION IS TO TRANSFORM CITIES BY SUPPLYING THE MOST TECHNOLOGICALLY ADVANCED, VALUABLE AND USER-FRIENDLY SMART PARKING SOLUTIONS IN THE WORLD. For more than two decades, IPS has been committed to the design, engineering, and manufacturing of intelligent parking technol- ogies that shape the industry such as pay- ment processing systems, SaaS management software, and low-power wireless telecom- munications. Based in San Diego, CA, IPS is the proud inventor of the credit card enabled single-space parking meter and has more wireless parking devices deployed across the US than our competitors combined. To date, IPS operates more than 275,000 wireless devices in over 300 cities worldwide. IPS drives the Smart Cities evolution as an innovator and trusted provider of Smart Parking technology. IPS offers the industry’s only Fully-Integrated Parking Management Suite. Several IPS customers have already subscribed to the complete product suite for the ease of city- wide parking data integration and access to all parking applications via one cloud- based platform. The Suite of Smart Parking products includes single- and multi-space meters, sensors, enforcement and permitting solutions, and mobile payments that connect to one, powerful integrated Data Management System (DMS). The secure, cloud-based DMS aggregates the data from all integrated devices into meaningful analytics and reports. A truly integrated solution allows cities and communities of any size to manage their entire parking network from anywhere, anytime, with single sign-on (SSO) access to all applications and consolidated parking data in one place. While the IPS Parking Management Suite offers all of the interrelated parking applications a city may need, it can also seamlessly integrate with any third-party service via API. IPS handles all design, final assembly, and ongoing support from our San Diego offices, where we employ 200+ full-time employees. By manufacturing in the US, we are able to provide outstanding quality, reduce envi- ronmental impact, and meet quick delivery turnaround requirements. IPS also has local sales and field staff throughout the US to provide the level of support our customers require. In addition to sales and dedicated customer support as- signed to your account, IPS has an in-house team of product engineers, computer pro- grammers, marketing and PR professionals, accountants, and technical support special- ists to support any project. Our goal is to develop a long-term partner- ship, rooted in open, honest communications, close cooperation, and practical applica- tion of parking technologies. Our project approach includes proven technology, sea- soned team members, and solid experience using such technology to improve customer satisfaction and optimize and increase park- ing revenue requirements. 16 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 IPS Group, Inc. USA Incorporated in Pennsylvania TechAmerica “Green Technology” Award Wireless vehicle detection sensors developed “Smart” single-space parking meter invented U.S. Conference of Mayors Award for public/private partnership Vik Kops Humanitarian Award Connected World Award First end-to-end cloud-based enforcement solution created Dome-mount sensor developed, providing the most accurate data on the market First credit card enabled, solar-powered single-space parking meter installed 1994 2007 2002 2011 2013 2005 2009 2012 2000 2015 2016 2017 IPS Group South Africa established as one of thefirst manufacturers of card and coin multi-space parking pay stations Deloitte Fast 50 Award Corporate Social Responsibility donation meter program begun M5™ next generation single-space parking meter introduced Revolution pay station retrofit kits and MS1™ multi-space meters designed IPS meters are CDMA certified New innovative solutions introduced including PARK SMARTERTM mobile payment app and My Parking ReceiptTM 2018 2019 Launched Enforcement & Permitting Management System as a vital compo-nent of a true, fully- integrated solution MS3™ color screen, multi-language pay station introduced Reached 160+ Patents IPS Group Innovation Studio introduces Alexa-enabled Data Analytics in development phase IPS calculated a reduction in U.S. CO emissions of 34,192 metric tons, after partnering with Verizon to lessen miles driven to find available parking. 17PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT RESULTING FROM ITS SIGNIFICANT INVESTMENT IN R&D, IPS GROUP OWNS 200+ PATENTS, A CONTINUING GROWING LIST. FIRST PLACE IN THE DELOITTE TECHNOLOGY FAST 50 (an honor bestowed upon the fastest growing technology companies) INTERNATIONAL DESIGN AWARD CLEAN TECHNOLOGY AWARD CONNECTED WORD VALUE CHAIN AWARD US MAYORS FOR EXCELLENCE IN PUBLIC/PRIVATE PARTNERSHIP for Coin/Credit Parking Meter Technology Upgrade in Los Angeles, CA VIC KOPS HUMANITARIAN AWARD, ALONZO AWARDS SMART UNIVERSITY PARKING SYSTEM, GOOD DESIGN SELECTION Commercial and Industrial Category, 2014 2014 INTERNATIONAL PARKING INSTITUTE PARKING MATTERS MARKETING & COMMUNICATIONS AWARD CIO TOP 25 GOVERNMENT TECH, 2018 IPI PEOPLE’S CHOICE AWARD, 2 CONSECUTIVE YEARS Voted Best in Show IPS RECOGNIZED AS GREEN STAR EXHIBITOR, INTERNATIONAL PARKING AND MOBILITY INSTITUTE CONFERENCE Committed to Environmental Sustainability and Green Initiatives We believe our experience in the technology and telecommunications industries has helped us create products that provide the best combination of convenience, user experience, enforceability, and cost of ownership among any parking meter product in the industry today. Our awards reflect our commitment to surpassing expectations in innovation and providing an outstanding client experience. AS EVIDENCE OF OUR COMMITMENT, IPS HAS BEEN RECOGNIZED WITH THE FOLLOWING AWARDS: AWARDS 18 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 2-EXPERIENCE AND QUALIFICATIONS INSERT: [IPS Background] INSERT: [IPS Timeline] INSERT: [Awards] INSERT: [Key Differentiating Factors-Long_Meters] INSERT: [Green Initiatives_Sustainability] INSERT: [Project Team Intro] INSERT: [Dave King Bio] INSERT: [Chad Randall Bio] INSERT: [Alex Schwartz Bio] INSERT: [Mike Dalzell Bio] INSERT: [David High Bio] INSERT: [Gary Meloney Bio] INSERT: [Sherry Fountain Bio] INSERT: [James Emery Bio] INSERT: [Rene Vega Bio] FULLY INTEGRATED MANAGEMENT SYSTEM: IPS is the only supplier to provide a best-in-class product suite, fully connected and powered by one back-end software solution that intelligently manages all aspects of a parking program. The system is built from the ground up and offers complete system-wide control at your fingertips. Unlike some solutions that promote surface level integrated solutions with basic data sharing, IPS offers a deeply connected system of future- proof technology that harmoniously complement each other as part of a truly comprehensive Smart Parking solution. This includes MS1™ pay-stations with more flexible payment options offered than any other meter or pay station in the industry (such as smart payments with Apple Pay and Android Pay); mobile payment/pay-by- cell, in-vehicle payment, cloud-based parking enforcement and citation management, permit management and more. UNPARALLELED POWER EFFICIENCY: IPS products boast unparalleled power efficiency that is derived from low-power (solar) energy. By incorporating solar energy into our products, we help cities realize their GREEN initiatives and reduce the number of batteries in landfills. 01 02 KEY DIFFERENTIATING FACTORS 19PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT LEADER IN INNOVATION: IPS invests heavily in research and development in order to position itself as the industry leader. Our company culture fosters the flow of ideas. We currently own over 160 patents, a list that continues to grow. As such, we are able to provide our clients with state-of-the-art products to help maximize existing infrastructure, enhance revenue, and improve the overall customer experience. Some examples include: vehicle detection sensors, smart collection systems, visual analytics tools, and mobile maintenance phone applications. The result of our investment has led to groundbreaking innovation such as offering the only smart meter that provides in- vehicle payment capability through Bluetooth technology, and also allowing users additional flexible payment options such as Apple Pay and Android Pay. POWERFUL DATA MANAGEMENT SYSTEM: Each IPS meter is integrated into a web-based data management system (The Data Management System - DMS) and data is stored on central servers hosted by IPS. This data transfer happens automatically and, unlike others, our parking meter technology allows all rate changes, firmware downloads, and communication to and from the meter to take place remotely with no need to physically visit the meter. Built for the future of Big Data, our next-generation DMS connects all IPS solutions with modules, data intelligence, and an enhanced user interface design that improves management of parking networks from anywhere, at any time. MANUFACTURED IN THE US: While many of our competitors’ products are manufactured outside of the U.S., IPS is proud to manufacture at its corporate headquarters in San Diego, CA. Furthermore, all engineering, card processing, data storage, and back office hosting server systems are based in the US. 04 03 05 20 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 PRODUCTS AND COMPONENTS SUSTAINABILE CHOICES Solar power: IPS meters are powered by a patented combination solar power and battery system. The solar panel allows for constant recharging of the battery with ambient light, resulting in maximum battery life. A Los Angeles department report estimated that IPS solar-powered meters keep approximately 60,000 AA batteries out of LA landfills each year. Equipment longevity: IPS reduces the waste of discarded equipment by building more durable products to maximum product life. Many of our first-generation machines are still in the field. By contrast, clients have had to replace our competitors’ machines within only a few years, resulting in unnessary waste. Stainless steel is a standard feature, which will maximize longevity and save both waste and money. Hardware upcycling: Our Upgrade Kits allow cities to reuse old meter and paystation hardware. Expanding the useful life of older equipment helps reduce the demand for new materials, as well as keeping discarded equipment out of landfills. Battery recycling: IPS partners with battery recycling partners to offer battery recycling services both internally and to our customers. IPS has never used environmentally toxic nickel-cadium batteries. ENVIRONMENTAL SUSTAINABILITY AND GREEN INITIATIVES GREEN IS GREEN — BETTER ROI THROUGH SUSTAINABILITY IPS is committed to sustainable business and manufacturing processes to minimize the impact on our environment. We have incorporated the following practices to increase energy efficiency, minimize the amount of waste we contribute to landfills, and ensure environmental responsibility: 21PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT Plastics recycling: Plastic components and Lexan coverings from old meters are recycled into new plastic parts whenever possible, reducing the amount of plastic in local landfills. Reducing CO2 Emissions: Using a combination of our meter, sensor and mobile app technologies, green cities can offer their parking patrons “wayfinding”—the ability to find available spaces with a phone app—thereby reducing the carbon waste of congestion and circling. In the US alone, a report conducted by Verizon Wireless calcuated a an annualized reduction of 34,192 metric tons of CO2 from IPS meters. Remote Monitoring: Our web-based Enforcement Management System gives a birds-eye view of maintenance needs and parking violations, allowing Maintenance Staff and Parking Enforcement Officers to immediately spot citable vehicles, significantly reducing the amount of field patrolling. Online Enforcement & Permitting Processing: Our online portals allow the public to pay citations or apply for permits entirely online, eliminating paper forms and reducing trips to municipal offices. INTERNAL INITIATIVES SUSTAINABLE PRACTICES LED lights: IPS equips our corporate offices with state-of-the-art LED lighting, which conserves 60 percent more energy than conventional lighting. Auto shut-off: To conserve electricity, our corporate offices have motion detector sensors to turn off lights automatically. To conserve water, the faucets in our bathrooms have auto shut-off valves. Waste prevention: To reduce the amount of paper we use, IPS employs the “Think Before You Print” philosophy—we have set the printers in all of our corporate offices to default to two-sided paper. We use recyclable paper and materials whenever possible and send all corporate communications via electronic media. Our shipping department constantly re-uses and repurposes our suppliers’ packaging. 22 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 For nearly two decades, we at IPS have built a reputation as a parking industry leader due to our fully-integrated Smart Parking Platform. This includes our Parking Enforcement and Permit Management solutions built to promote efficient compliance. Our solutions are backed by a professional support team that provides fast, efficient service. We know our customers’ ultimate goal for parking enforcement is to optimize parking management and promote public safety, and we aim to help them achieve this by establishing a lasting relationship built on a foundation of trust, outstanding quality and integrity. The diverse IPS team possesses more than 200 combined years of experience in specialties ranging from management, R&D, sales and marketing, to engineering and customer support. Our high-performing project management team will apply best practices to ensure that the entire solution is implemented within budget, on schedule, and within scope. We strive to provide you with the tools to make you successful. IPS clearly understands the importance of ongoing support and we encourage the City to speak with our references in this regard. We also understand that ongoing support is a critical element of any successful project and the basis of a long-term partnership. IPS is uniquely positioned to provide support services that will translate into the most responsive and comprehensive service offering available to the City. The City will be provided a designated Customer Support Manager who will understand all of the intricacies of your project. Designed with your goals in mind, our continuous investment in future-proof technology ensure your needs are met — whether it’s today, tomorrow, or 10 years down the road. For any challenge, we have a solution. We promise total satisfaction. IPS PROJECT SUPPORT ON THE FOLLOWING PAGES YOU WILL FIND PROFILES OF THE PROPOSED TEAM MEMBERS. 23PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT DAVID W. KING IPS President & CEO ROLE: Authorized to Bind and Negotiate David King is the founder and Chief Executive Officer of IPS Group, Inc. A leader in telecommunications for over 20 years and the senior brainchild behind the solar powered single-space park- ing meter, King’s responsibil- ities include leadership and oversight of all the Com- pany’s initiatives and oper- ations. As a business lead- er, King has had a far reach across the globe. In South Africa, King was an executive for Barlow Rand Limited, the largest industrial company in the country. King also served as President of Telkor Pty, a large high-tech telecommu- nications and military elec- tronics company employing over 1,000 employees, half of which were highly skilled engineers. CHAD P. RANDALL IPS Chief Operating Officer ROLE: Authorized to Bind and Negotiate As COO, Chad Randall is re- sponsible for the broad over- sight of IPS Group’s ongoing operations and maintains di- rect supervision of the Com- pany’s business develop- ment unit. Randall joined the Company in 2008 at his cur- rent position, bringing many years of Fortune 500 corpo- rate experience in both the automotive and instrumen- tation industries. In addition to business management, Randall has functional expe- rience in engineering, man- ufacturing, marketing and product line management. Randall holds a Bachelor of Science in Mechanical Engi- neering from Rose-Hulman Institute of Technology and a Master’s in Business Admin- istration from Harvard Busi- ness School. ALEXANDER M. SCHWARZ IPS Chief Technical Officer ROLE: All Meter and Back Office Technical Integration Alex Schwarz serves as the Chief Technical Officer of IPS Group, Inc. As CTO, Schwarz has played a major role in the development of IPS’ flagship product, the solar powered single-space parking me- ter, and is responsible for the oversight of IPS Group’s research and development efforts. Schwarz joined IPS Group in 1998 as a special- ist in information technology and cellular telecommunica- tions. Schwarz has compre- hensive knowledge of the design and manufacturing of electronic peripherals, elec- tronic park-ing meters, and cellular interface technology (CDMA and GSM). EXECUTIVE TEAM 24 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 MARK WALKER IPS Regional Sales Director | ROLE: Southern US Sales Mark Walker joined IPS Group with more than 10 years of industry experience, pro- viding technology solutions to the public and private sectors. He previously worked for Parken as Director of Sales, Federal Singal Corp. off-street. His sales success is based on solution selling and providing top-notch customer support. DAVID HIGH Project Manager | Role: Project Management David High has been dedicated to the parking industry for over 20 years. He began his parking career in 1996 as a site manager for Standard Parking (SP+) in Wash- ington, DC. Mr. High has also been employed by two of the largest global Parking, Access and Revenue Control Systems (PARCS) providers. David was a 10 year board member and Past President of The Parking Association of the Virginias (PAV) as well as a 10 year board member for the Middle Atlantic Parking Association (MAPA). David was born and raised in Pennsylvania, attended The Ohio State and The Pennsylvania State Universities, and graduated from Penn State with a bachelor’s. SHERRY FOUNTAIN IPS Regional Sales Manager | ROLE: Director of Regional Sales Sherry Fountain joined IPS Group in 2012 as Director of Regional Sales for the Southern Region of the United States. With over 29 years of experience in the park- ing industry, Sherry brings a great deal of product knowledge and understanding to help our customers make the most of their parking systems. Sherry’s years of suc- cess are a direct result of her commitment to providing the best customer service possible.  Combining her commitment to customers with the best parking solutions on the market gives IPS customers a level of confidence and support that cannot be found elsewhere MIKE DALZELL IPS Senior Vice President of US Sales | ROLE: Senior Vice President of US Sales With more than 30 years of professional sales experience, including 3 years of prior military service, Dalzell has built a career as a successful systems sales engineering and sales team manager. This includes over 10 years selling Communications Tech- nology into Fortune 500 companies, and over 20 years providing sales manage- ment and marketing services to startup technology companies all over the USA. 25PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT GARY MELONEY IPS Engineering | ROLE: VP Engineering Gary Meloney serves as VP of Engineering of IPS Group, Inc.  As Director, Gary is responsible for the management of the Parking Meter Engineering Group and maintains supervision over the technical and operations units.  Gary joined IPS in 2016 with 35 years of software and hardware design experience with a major focus on IoT devices and services.  Gary works directly with the CTO to manage legacy systems while also working on new product innovation and design. JAMES EMERY Director of Operations - East | ROLE: Customer Support James Emery serves as a Director of Operations for east US providing product sup- port with IPS. James’ main focus is to make sure the customer is more than satisfied with IPS products. With his extensive background knowledge of parking meters, he is able to give insight into what will work best for each situation. Emery comes to IPS from a large municipal department where he brought a team-centered collab- orative approach that was effective in delivering results. RENE VEGA IPS Customer Support Manager | ROLE:: East Customer Support Rene Vega joined IPS Group in June of 2010. During his tenor with IPS Group he has always been in roles working directly with our customers and has always strived for excellence when providing outstanding Support to not only our IPS customers but to our Internal IPS team as well. Rene has 10+ years in the Technical service and Customer Service field. In his spare time Rene is an Avid Soccer enthusiast. 26 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 IPS’ RELEVANT PROJECT EXPERIENCE After careful analysis of the City of Ft. Lauderdale’s project scope as detailed in its RFP, IPS is confident that we will exceed City expectations in both meeting required timelines as well as budgetary requirements. For nearly two decades, IPS has been in the business of providing cities best-in-class, fully integrated parking solutions. IPS is best known as the inventor of the world’s first credit-card enabled single-space meter, which is now deployed in over 300 cities worldwide, including large-scale implementations in over 35 cities with installations of 1,000 or more solar-powered credit card-enabled parking devices. IPS HAS CONTRACTS WITH OVER 300 MUNICIPALITIES WORLDWIDE. IN THE STATE OF FLORIDA ALONE, IPS HAS CONTRACTS WITH THE FOLLOWING CITIES/AGENCIES: „„Clearwater „„Cocoa Beach „„Florida Atlantic University „„Ft. Lauderdale „„Hollywood City Parks & Rec „„Hollywood „„Jacksonville (IPS’ oldest customer) „„St. Petersburg „„Surfside „„West Miami „„West Palm Beach Please see Chapter 4, References to view our references which also contain detailed project descriptions addressing relevant experience. IPS Group Inc. is a privately held Pennsylvania Corporation with headquarters in San Diego, California. The majority of IPS’ 200+ employees work at our headquarters which is located at 7737 Kenamar Court San Diego, CA 92121. To visit our website, please go to www.ipsgroupinc.com. Should you have any questions regarding our proposal, or would like additional information, the main point of contact for IPS is Chief Operating Officer, Chad Randall. His phone number is: 877-630-6638, and his email address is: chad.randall@ipsgroup.com. IPS’ meters are certified ADA compliant and PCI data security certified. Please see the appendix for certifications. CHAPTER 3 APPROACH TO SCOPE OF WORK 29PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT APPROACH TO SCOPE OF WORK IPS manufacturers every single one of our meters at our San Diego, California headquarters utilizing state of the art technology and sustainability best practices. To best meet the City of Ft. Lauderdale’s parking needs, IPS is proposing its state of the art MS3 parking pay station along with our flagship product, the M5 single space meter. If the City is interested in a parking coupon program for their patrons, please refer to the appendix for further information. Upon being rated the “easiest and most convenient to use” in a survey administered to the public of all the participating vendors, IPS Group was selected as the parking technology provider for the Seattle Department of Transportation to replace the existing Parkeon pay stations. IPS went on to successfully install ~1,500 MS1 pay stations and upgrade kits. “ INSERT: [Implementation Plan_Meters] INSERT: [M5 Single Space Meters] INSERT: [MS3] INSERT: [Features_Benefits_MS3] INSERT: [Features_Benefits_M5] INSERT: [Page 15 from Redondo Beach_ IPS Group_120319-Final] Anna, please remove any mention of Redondo Beach and replace with Ft. Lauderdale 30 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 Below is an anticipated schedule of events based on the signing of a contract or ap- proval to proceed from the City. The target timeline listed below is relative to the Notice to Proceed (“NTP”) that the City will give to IPS upon receipt of a fully executed contract. Many of these activities happen in parallel. Be- low is a standard installation/implementation timeline. IPS will work with the City to meet their desired installation dates. IMPLEMENTATION PLAN IPS WILL CUSTOMIZE THIS FURTHER WITH THE INPUT OF THE CITY OF FT. LAUDERDALE IF AWARDED. TASK PARTY TARGET TIMELINE Notice to Proceed (NTP)City/IPS TBD Define & Map all Meter Installation Locations City/IPS 30 calendar days Complete Meter Configuration Data Sheets City/IPS 30 calendar days Complete Credit Card Processing Information City/IPS 30 calendar days Meter Programming Configuration Approved City 30 calendar days Meter Locations Site Preparations City/IPS 45 calendar days Initial Public Outreach City Marketing provided by IPS may include websites, brochures, video tutorials, etc. as determined by the City and IPS as most appropriate. Details regarding our marketing offering is included in the Appendix. City/IPS Immediately before and during implementation Meter Solution Implementation, Delivery IPS 75 calendar days Meter Prep, Testing & Installation City/IPS Immediately following delivery Meter Installation Completed IPS 90 calendar days On-Site Hardware Training of City/Parking personnel (1-2 days) City/IPS At the time of delivery and installation DMS Webinar Training for City/Parking Personnel (1-2 sessions) City/IPS Prior to and at the time of delivery and installation Continued Public Outreach City/IPS During and approx. 1 week after installation Post-Installation follow-up meeting Conference call including designated CSM, Director of Sales and City to discuss and ensure all criteria has been met and system is meeting expectations. City/IPS Post-Installation 31PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT TIMELINE MILESTONE / DELIVERABLE WEEK No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Phase I: Project Initiation 1. Internal Project Kickoff   2. External Project Kickoff   Phase II: Infrastructure Configuration 3. Project Kickoff Follow-up    4. Product Manufacturing        5. Pre-Installation Site Visit & Prep   6. Product Shipment & Delivery   7. Scheduling   Phase III: Project Implementation 8. Installation    9. Training (Onsite)   10. Post-Install Follow-up Training (Web)   Phase IV: Ongoing Project Management 11. Open Items      32 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 SINGLE-SPACE METER Incorporates enhanced payment options, modular design for ease of service, and unparalleled power efficiency. ™ 33PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT M5™ SINGLE-SPACE METER The IPS flagship product and gold standard for single-space Smart Parking meters, the patented M5™ retrofits into existing parking meter housings to maximize infrastructure, and is fully-operational in seconds. IPS meters provide Cities and their patrons with a simple and consistent parking user experience that is more cost-effective, customer-friendly, and more reliable than alternatives. The credit card-enabled single-space smart meter patented by IPS offers multiple payment options including coins, credit/debit card, optional NFC/contactless payment (such as Apple Pay and Google Pay), smart card, and tokens; access to real-time data, solar power technology, and a comprehensive web-based meter management system. PHYSICAL FEATURES „„Mechanism is protected by zinc alloy meter dome and UV resistant, anti-fog Lexan cover „„Keypad has four easy-to-read mechanical buttons for intuitive payment navigation— rated at more than 250,000 cycles „„Tri-colored LED lights on front and back of meter alert enforcement officers of meter status: paid (green), unpaid (red), and meter fault (yellow) „„Vandal resistant coin slot/chute allows for worry-free operation and quick servicing „„Environmentally-friendly solar panel and combination rechargeable/back-up battery pack maximize ongoing power „„Proven ability to operate under varying environmental conditions such as snow, sleet, rain, humidity, dust storms, extreme cold, and extreme heat 34 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 FEATURE BENEFIT Keypad has four easy-to-read mechanical buttons for intuitive payment navigation—rated for more than 250,000 cycles. Easy, intuitive user interface increases patron satisfaction with their parking experience. Longevity of buttons cuts down on replacement. Patented combination solar power and battery system Maximizes ongoing power. Offers a power-efficient energy source that reduces frequency of battery replacement keeping batteries out of landfills and the ocean. Retrofits into existing meter housings/ poles, and maintains all current meter enforcement and collection processes with minimal effort. Cities can easily upgrade their entire fleet of meters quickly and inexpensively without having to entirely replace meters which translates into significant cost savings in the long term. Meters accept payment with credit/ debit card, coins, tokens, and smart card. Cities report increased revenue, due to credit cards acceptance. Patrons report satisfaction due to ease of payment. Contactless payment acceptance with NFC applications such as Android Pay™ and Apple Pay™ Makes the payment process less burdensome for patrons. Speaks to the ease of use of IPS’ meters. RFID technology automatically identifies the meter location and downloads the correct operating parameters from the DMS when meters are installed/replaced. Reduces the risk of losing expensive data keys and eliminates the need to physically visit each meter saving countless staff hours. Meters wirelessly notify parking operations staff of any vaults, such as a card reader or coin validator jam, via text message, email, or both. Eliminates the need for parking enforcement officials “roving”, cutting costs and reducing co2 emissions. ™ 35PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT WITH MULTIPLE PAYMENT OPTIONS, MODULAR DESIGN, AND CUSTOMER- FOCUSED FEATURES SUCH AS INTELLITOUCH™, THE MS3™ IS A TRUE, FUTURE-PROOF DESIGN. PAY STATION The MS3™ Pay Station features a full-color screen, multiple languages, intuitive interface, and the flexibility to meet future needs. 36 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 MS3™ MULTI-SPACE PAY STATION The MS3 Pay Station features a full-color screen with the flexibility of an optional touchscreen. With the MS3, you can give your patrons easy-to-read parking instructions in a vibrant showcase. For your staff, the MS3 ties into the powerful IPS Data Management System, allowing you in-depth analysis of parking patterns and the ability to remotely update rates, and other operational features. PHYSICAL FEATURES „„Display: Large color, touch screen (op- tional), multi-language, 800x480 pixels and allows for alpha-numeric or graphical messages. Display is protected by anti- glare coated bonded glass (standard). „„Payment Accepted: Credit and debit cards, smart cards, coins, tokens, pay- by-cell, smart payments through apps like Apple Pay™ and Google Pay™, and optional bill notes. „„Cabinet Housing: Unibody construction. High grade corrosion-resistant stainless steel treated and covered with weather and graffiti-resistant powder. Protected by a six (6) point secure locking system. „„Flexible & User Friendly: The MS3 is available in pay-by-space, pay-and-display and pay-by-plate models. COLOR DISPLAY SOLAR PANELPAY-BY-PLATE KEYPADOPTIONAL TOUCH SCREEN INTUITIVE KEYPAD 37PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT MS3™ PAY STATION KEY BENEFITS OF THE MS3™ INCLUDE: „User Friendly: Our unique IntelliTouch™ interface offers patrons the flexibility to complete transactions in the order they choose. Pay-by-plate automatically populates when patrons use PARK SMARTER™ mobile payments or their My Parking Receipt™ account. Flexible: The MS3 is available in pay-by-space, pay-and-display and pay-by-plate models. With modular parts, it’s easy to change modes when needed. „Customizable: Configurable buttons include help screens, multiple- language options, plus or minus time, and more. „Upgradable: Your existing MS1 inventory can be easily upgraded to MS3 models. Check with your sales rep for details and additional cost. „Environmentally Friendly: Combines solar panels with battery back- up for maximum power efficiency. A great choice for Green Initiatives. „Built to Last: Highly secure, stainless steel cabinet with graffiti- resistant powder coating and scratch-resistant bonded LCD is durable and easy to maintain. MS3 pay stations can withstand vandals and extreme weather conditions. „Maintenance-Friendly: Modularly designed with the technician in mind for easy plug-and-play maintenance. „Security and Peace-of-Mind: Each unit contains a separate maintenance cabinet and collection vault. The cash box is housed in a secure vault that features a six-point locking system and a high- security lock, protected from thieves, nesting insects, and animals. „Future-Proof Design: The IPS Group open interface provides seamless integration with enforcement, permitting, and license plate recognition. „Additional Payment Options: Upgradable to contactless payment and/or EMV-approved card readers. COLOR WIRELESS ULTRA-LOW POWER INTEGRATION READY RFID TECHNOLOGY RFID TECHNOLOGY 38 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 FEATURE BENEFIT Only pay station in the industry to offer combination touch screen and key pad Provides patrons with a data entry interface choice at nighttime and in inclement weather An 800x480 High-Bright Sunlight Readable Transmissive Active Matrix 262k Color Display The High Bright display provides for an easier, more comfortable user interface in both daytime and nighttime, and in all kinds of weather IPS’ power efficient processor board Allows for the inclusion of dual core iMX5 processor which runs Linux, providing heightened security Processor is Industrial temperature compliant, -40 to 85C Enables display and touchscreen to withstand a full temperature range Unique industry support feature, unheard of previously Enables a quicker response to discover and solve issues with meters remotely Linux open source operating system Has no limitations and can quickly be extended maintaining quality and security 39PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT A SPECIAL NOTE ON DUAL-SPACE METERS IPS strongly advises against the use of dual-space meters in the City of Ft. Lauderdale. Based on our experience, observations, and feedback from Cities that tried dual-space meters, we have determined the following consistent flaws in this system: PUBLIC CONFUSION „„Unlike the simplicity of single-space, du- al-space meters can confuse customers. Con- fusion may result in misapplication of payment and unwarranted citations (see Customer Use Case for Seal Beach at right). LOSS OF REVENUE „„Downtime affects two spaces instead of one. This means that response to alerts is criti- cal to avoid additional revenue loss associated with downtime. DIFFICULT TO ENFORCE „„While single-space parking meters have a simple visual indication for enforcement, dual-space meters require more time and attention from enforcement staff to properly enforce. This leads to reduced enforcement efficiency. TWO SEPARATE METER SYSTEMS/ SUPPLIERS „„If both single- and dual-space meters are installed, City must manage the meter fleet from two separate systems, with two incompatible sets of spare parts, collection cans and possibly collection canisters. „„Staff must be trained on two different types of meters, and obtain support from two separate vendors, leading to confusion and frustration. INCREASED MAINTENANCE AND COLLECTIONS „„Dual-space meters with rechargeable battery systems require more frequent maintenance due to double the use and power drain. „„Dual-space meters fill the coin vault 2x faster requiring more frequent collections. These inefficiencies will most likely require additional staffing resources and city funding. CUSTOMER USE CASE: FAILED DUAL-SPACE METER TRIAL IN CITY OF SEAL BEACH LEADS TO CHOOSING IPS SINGLE-SPACE METERS The City of Seal Beach conducted a trial of dual-space meters that revealed a track record of inaccurate citations and limited visibility of the visual indicators. Many patrons experienced confusion, often paying for the wrong space. This led to many incorrect citations — a burden to the unsatisfied patrons and City staff that had to manually correct the errors. In addition, the limited visibility of enforcement visual indicators meant the officers needed to get much closer to the meter to confirm paid/unpaid status. Due to the poor performance of the dual-space meters, the City discontinued the trial and chose to install IPS single- space meters instead, which have proven to nearly eliminate the errors and provide additional efficiencies to their meter program. Steve Bowles, Police Commander for the City of Seal Beach has agreed to openly share his experience with trial. Please see Chapter 2 for more information. CHAPTER 4 REFERENCES 43PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT REFERENCES LIST REFERENCES FROM CONTRACTS SIMILAR IN SIZE AND SCOPE. With installations across North America and internationally, IPS meters are installed in a variety of humid, salty weather conditions, including climates similar to that of Ft. Lauderdale. We invite the City of Ft. Lauderdale to contact our references, who can attest to the high level of customer support and product dependability IPS provides — a hallmark of the IPS brand. CITY OF COCOA BEACH, FL Primary Contact: Ben Cook Address: 1600 Minuteman Causeway, Cocoa Beach, FL  32931 Email: bcook@cityofcocoabeach.com Tel: 954-863-3293 Project Dates: April 2014, account still active Project Description: 40 IPS M5™ Single-Space Meter, 75 MS1™ Multi-Space Pay Stations Approximate Contract Value: $1,000,000 Estimated Project Cost: $1,000,000 01 Chapter 4-References INSERT: [Cocoa Beach, FL] INSERT: [Cincinnati, OH] INSERT: [Baltimore Parking Authority] CITY OF CINCINNATI, OH “IPS Group offers Cincinnati a common back office for both single-space and multi-space meters, which allows us to easily consolidate data and manage the system from a common data system.” DAN FORTINBERRY PARKING DIVISION MANAGER Primary Contact: Dan Fortinberry, Parking Division Manager Address: 300 W. 6th St., Cincinnati, Ohio 45202 Email: daniel.fortinberry@cincinnati-oh.gov Tel: 513-352-4526 Project Dates: June 2011-Present Project Description: Installed 3,232 M3™ Single-Space Meters, 1,629 M5™ Single-Space Meters, 144 MS1™ Multi-Space Pay Stations. Approximate Contract Value: $5,000,000 Estimated Project Cost: $5,000,000 02 “ 44 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 For additional information, IPS has included references letters from some of our clients in the appendix. BALTIMORE PARKING AUTHORITY Primary Contact: Peter Little, Executive Director Address: 510 Fallsway, Baltimore, MD 21201 Email: peter.little@baltimorecity.gov Tel: 443.573.2801 Project Dates: 2013 Project Description: 4000 Single-Space Meters, 100 Multi-Space Pay Stations, 250 Multi-Space Pay Stations (June 2020) Approximate Contract Value: $6,000,000 Estimated Project Cost: $6,000,000 03 CITY OF SAN DIEGO, CA Primary Contact: Jonathan Carey, Parking Program Manager Email: jcarey@sandiego.gov Tel: 619.533.3610 Project Dates: January 2009 - Present Project Description: 4,700 M5™ Single-Space Meters, 190 MS1™ Multi- Space Pay Stations, 1,000 vehicle detection sensors Approximate Contract Value: $10,000,000 Estimated Project Cost: $10,000,000 04 SEATTLE DEPARTMENT OF TRANSPORTATION, WA Primary Contact: Mike Estey, Manager of Parking Programs Email: mike.estey@seattle.gov Tel: 206.684.8132 Project Dates: 2014 - Present Project Description: Initial purchase: 1,000 MS1™ Pay Stations, and 560 Upgrade Kits. Seattle recently converted to more than 1500 pay- by-plate pay stations provided by IPS. Seattle is one of the largest pay-by-plate deployments in the U.S. Approximate Contract Value: $25,000,000 Estimated Project Cost: $25,000,000 05 CHAPTER 5 COST PROPOSAL 47PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT 48 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 49PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT 50 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 51PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT 52 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 53PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT 54 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 55PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT CHAPTER 6 TECHNICAL SPECIFICATIONS 59PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 1 General Specifi- cations Please note: Please fill this sheet out for SINGLE SPACE ME-TERS only Proposer is to respond to all requirements highlighted in *yellow*. If vendor selects “will meet” please list com-pliance date in Comments section. If, applicable, you may use this space to expand on your response and/or refer-ence supporting documentation (e.g. file attachments, online information, etc.) on how your solution meets the requirement. 1.1 Pay for parking Payment must be available through mul-tiple options, including coin, credit card and mobile payment integration. Near Field Communication (NFC) (including Apple Pay and Google Pay) payments shall be supported and available. Yes. IPS complies. The patented IPS Smart Meter retrofits into current on-street parking meter housings, and offers multiple payment options (coins, credit/debit card, smart card, tokens, pay- by-phone, and optional NFC/contactless payment). This is available today. Additional information on all M5 sin- gle-space meter capabilities for all of the specifications contained in this document are contained in our attached M5 brochure and online at www.ipsgroupinc.com/prod- ucts/m5-single-space-meters/ 1.2 Configure Pay-ment Environment Explain the process of converting me-ters from Pay-and Display, Pay-By-Space, and Pay-By Plate Not applicable for single space meters. 1.2 Configure Rate Structure Meters must have the ability to store a minimum of 8 different rate structures that are configurable by time of day, length of stay and day of the week. IPS Complies.IPS meters can incorporate dynamic rate structures and can accommodate up to 15 rate structures per day 7 days a week. Demand-based rate structures can be managed via the web-based DMS, provid- ing remote management capability and eliminating the need for staff to physically program the meter. In the configurations menu, the DMS allows the user to drag and drop the configuration. This drag and drop feature allows the customer to see exactly how the display screen is going to appear before performing a communications test on the meter. 60 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 1.3 Screen size Meters must have a large screen display in order for rate information to be displayed, rather than signs posted on the meter. IPS complies.IPS’ M5 Single Space Meter’s graphical display is a large, 160X160 pixel, backlit LCD which can be customized and programmed remotely via our web-based DMS. 1.4 Pre-pay Meters must have pre-payment option (payments made in advance of operating hours). IPS complies.Customers can configure pre-payment op- tions for each meter, through the DMS. 1.5 Add meter time Meters must have the ability to add time to existing transactions, however, the add time feature must disallow the ability to purchase time past the maxi-mum time for a parking space. IPS complies. IPS meters allow purchases up to the max time allowable per space per City policy. This is available today. 1.6 Ability to Display Information All technology shall be able to elec-tronically display the following to the patron with minimal effort: i. rates ii. days and hours of operation iii. user instructions IPS complies.Screen displays are completely configurable by the City. 1.7 Vendor Support Proposers must offer strong customer support 7 days a week including holi-days. i. Timely, same-day responses are re-quired. Ii. A single point of contact for the City is required during normal business hours (MST). Vendor will coordinate, in advance, scheduled time off and identify an alternative point of contact during these designated times. . IPS complies. IPS provides telephone based help desk services during standard business hours from 8am – 5pm PST.  IPS offers both in- state phone support and a toll-free tele- phone option (877-630-6638).  IPS can provide a mechanism for live transfers from The City staff to IPS staff in order to ex- pedite service resolution.  Additionally, IPS provides after hour’s service in the case of emergencies, weekends, and holidays which is 24/7 and 365 days a year.  This answering service will notify IPS staff in the event of an emergency situation.  Additionally, IPS will also provide contact information to all IPS senior staff should such an emergency arise. IPS offers same day (24 hour) re- sponse time. 61PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 1.8 Request for Quo-tations Requests for Quotations from the City must be to be fulfilled within three business days, and/or at a sta-tus update on the 3rd business day and every 2 days thereafter. This is to include all requests for all equipment and parts. IPS Complies IPS will meet this requirement when asked by the City. The City will also have a com- plete list of contacts, including IPS execu- tives if escalation is ever required. Coming soon, the City will have access to an online meter store provided by IPS as part of our DMS system. The City will be able to build their own quotes and submit for processing to IPS. 1.9 Return Merchan-dise Authorization Return Merchandise Authorization (RMA) requests must be fulfilled with-in 30 calendar days, and/or a status update as the expected time of arrival (ETA). RMA shipments to the City must include advance email delivery notifica-tion, delivery date/time and the associ-ated tracking number to the designated City point of contact. Deliveries to the City shall only occur within the mutually established delivery hours of operation. IPS Will Comply IPS always endeavors to process RMAs within 30 days. On occasion, either due to holidays or staffing, this period of time has exceeded 30 days. However, IPS has built an on line RMA system so that the CIty can process RMA, create shipment labels and track RMA throughout the entire process. This includes the email notifications with status updates. IPS would be happy to show the City this new capability which is launching in June 2019. In this new sys- tem, delivery/ tracking info is automatically processed and designated delivery dates can be set-up on request. IPS is further willing to provide additional meters and spare parts on-site as needed in support of the contract and rapid turn around times. We have listed this as “Will Meet” as this is a future requirement. 62 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 1.10 Change Rates Changing rates using the Meter Man-agement System (MMS) shall be com-pletely web-based (no software to install), easy to use with customizable tariff naming and the ability to down-load rates onto customizable, user-de-fined groups of meters. IPS complies. Customers can configure all payment op- tions (tariffs) for each meter, through the Data Management System. 1.11 ADA Compliance All technology, equipment, and systems shall be ADA- compliant. IPS complies. 1.12 New Materials All materials and components shall be new and unused.IPS complies.IPS will only supply new meters as part of this contract 1.13 Modular Compo-nents All technology shall have a modular design. Components shall be able to be quickly changed in the field. IPS complies.M5™ single-space meters are completely modular. Every meter can be completely replaced with a spare meter and returned to the IPS facility in San Diego, CA. Parts can easily be swapped out independently, or with customer support assistance 1.14 Weatherproof Electronics All electronic components, connections and wiring shall be fully weatherproofed. IPS complies.All IPS meters have been independently certified to operate in all climate types in- cluding temperatures ranging from -40°F to 140°F (-40°C to +60°C). 1.15 Meter Quality The meters shall be weather, rust and graffiti resistant and shall be made of stainless steel or an equivalent mate-rial. IPS complies. IPS meters mechanisms and domes are made of cast zinc to prevent rust or corro- sion. 1.16 Doors Vault and access doors must be sealed to prevent water/sand intrusion. IPS complies.For single-space meters, IPS would expect to use the existing meter housings, howev- er, we now can manufacture our own new housings if needed. 1.17 Meter Lighting The City prefers that the meter has additional lighting or illumination for dark hour usage. IPS complies.All IPS meters offer backlit meter displays when any button, card or coin is used. 63PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 1.18 Wireless Commu-nication All technology shall wirelessly commu-nicate usage, payment status, and maintenance alert data in real-time. IPS complies.All IPS meters are wirelessly connected and are fully configurable to the City needs for data. 1.19 Web-based MMS All technology shall be managed by a web-based meter maintenance system. It is required that the meter maintenance system pro-vide an accessible chain of events that identifies the footprint of usage includ-ing the user, date and time stamp, who completed an input, activity or event and the action completed. IPS complies.The DMS system is accessible through the IPS Single-Sign-On (SSO) system, which requires each user to create a unique log-in and password, for accountability. Account user access details are logged for future use. 1.20 Environmental Durability All technology shall be warranted to operate as proposed within a tempera-ture range of -15 degrees Fahrenheit to +140 degrees Fahrenheit and under environmental conditions found in the City of Fort Lauderdale, including but not limited to sleet, rain, hail, ocean mist, grime, sand, fog, salt, sun (includ-ing direct sunlight), and vibrations. IPS Complies All IPS meters have been independently certified to operate in all climate types in- cluding temperatures ranging from -40°F to 140°F (-40°C to +60°C). 2 MMS Require-ments 2.1 MMS Maintenance Tickets Shall be able to remotely update meter pricing, regulations, and configuration IPS complies.All IPS meters are connected Over the Air (OTA) to the Data Management System (DMS), where unlimited rate/day/seasonal/ duration/etc. configurations can be created and assigned to a pole/street/area/city/etc. as desired. This is avaliable today. For more information the IPS DMS capabil- ities, please refer to the attached brochure and sample DMS reports in the appendix of this proposal and online at www.ips- groupinc.com/products/DMS 64 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 2.2 Meter Activity Reporting Shall be able to provide reports on meter activity and shall, at a minimum, include: i. Metrics dashboard based on routes, Meter Technicians, faults, resolved, mean time to repair (MTTR), etc., ii. Auto push of faults to Meter Techni-cians. IPS complies.IPS currently provides meter maintenance reports by meter, zone, area, sub-zone, maintenance routes and meter technicians. Reports can be further customized at the City’s requests to show all required infor- mation. Additionally, IPS is launching a new maintenance analytics capability in the DMS to indentify trends in maintenance opera- tions. Meter technicians can receive meter alerts via email or SMS. 2.3 Work Order Tick-ets Shall be able to automatically create maintenance work order tickets for me-ter-generated alarms or patron reports of meter malfunctions. Maintenance tickets shall be able to be updated via email, smartphone and tablet. IPS complies The IPS DMS today creates reports for all automatic alerts. These reports can be used to address any meters issues, with resolutions logged at the meter in the di- agnostics menu or on our free meter main- tenance application. Additional integration would be required to import tickets from 3rd party sources or other internal sourc- es. IPS would provide this integration at no additional cost. 2.4 Meter Mainte-nance Records Shall record meter maintenance com- pleted by repair staff. IPS complies.Each instances of individual meter ingress, coin collection, maintenance, etc, is record- ed at the meter and logged within the Data Management System. 2.5 Meter Status Indi-cator Shall easily indicate meter status and send alarms to designated personnel if a meter is not functioning. IPS complies.IPS meters offer configurable LED indica- tors as well as remote communciations to notify City staff of any meter errors, which are available in the DMS, and also received via a distribution list of email or SMS users. 3 Wireless Two-Way Communications 3.1 Wireless Commu- nications The technology will be equipped with a modem, antenna, and the required software to support wireless communi-cations. IPS complies.IPS provides all of these capabilities as standard. 65PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 3.2 Communications Service The wireless communications shall be supplied as a “communications ser-vice” during the life of the contract, not as a specific type of modem or wireless carrier supply. IPS complies.IPS agrees that we shall provide this service to the City. IPS can offer multiple carriers if there is a need based on signal strength or coverage requirements. 4 Equipment Display 4.1 Display in and out of light Graphic display shall be easy to read under various daytime and nighttime lighting conditions, including fog and direct sunlight and at various angles. IPS complies.IPS meter have an antifog coating on all meter display windows to prevent fog. Our displays are visible in all conditions and are backlit for nightime conditions. 4.2 Backlit Display The meter shall have a backlit graphic display panel that is large enough to legibly display all necessary operating status messages to patrons and repair personnel. The display must be energy efficient and operate in a solar-charging (or equiv-alent) configuration and not cause excessive battery drain. IPS complies.IPS complies. The M5™ features a 160 x 160 pixel graphical LCD capable of displaying 7 lines of text on two rotating screens in any language and in all lighting conditions, allowing the City to display current enforce- ment hours, time limits, time remaining, and rate information. The backlight function is enabled by pushing any button or inserting payment. Backlight idle time can be config- ured through the DMS. 4.3 Scratch & Impact Resistant The display shall be scratch and impact resistant.IPS complies.IPS meters come standard with a UV-sta- bilized Lexan cover, which allows for clear viewing of the recessed display screen. Lexan is an extremely durable material and is often used to make bulletproof windows. IPS has been manufacturing this style of meter housing for over 8 years and our cus- tomers will attest to its resistance to graffiti, vandalism, and other environmental factors. IPS uses armored glass specifically for the purposes of preventing scratching. And due to the fact we use glass instead of plastic, we are able to clean the pay station of any potential graffiti.  66 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 4.4 Rate & Hours Current rates and hours must be able to be displayed on the graphic display and be remotely pro-grammed. IPS complies.IPS provides all of these capabilities as standard 4.5 Program Rates City shall have the ability to program rates independent of vendor support with no additional costs associated with these changes. IPS complies.IPS provides all of these capabilities as standard 4.7 Pre Payment (Special Events/Valet Operations) City shall have the the ability to have meters show meters are not available during the hours and not take a pay-ment. IPS complies. 4.6 Rate Options Customers shall be able to select their rate option prior to submitting pay-ment in order for the meter to trans-late the amount due and inform the customer of the payment value. IPS complies. Similar to gas stations and the use of coins, IPS single-space meters are design to start a CC transaction with the insertion of the card. The user is able to then select the amount of time they wish to purchase before accepting the payment amount and pressing “OK”. Any time prior to pressing “OK” the user can press cancel to stop the payment process. 4.7 Dynamic Messag-ing Graphic display shall support dynam-ic messaging functionality to reflect changes in pricing, regulations, display messages, format, or configurations made in the MMS and communicated wirelessly to the meter at least once per day. The City shall have the ability to change or adjust the graphic display independent of vendor support and there shall be no additional costs for these types of adjustments. IPS complies.IPS provides all of these services today as standard. Additionally, IPS has significant experience in demand based pricing pro- grams in places like Los Angeles and San Francisco, where progressing rates, time of date rates, and event rates are in place. The IPS DMS provides the ability to program these rate structures independently from IPS and does not charge for this service. 4.8 Special Messaging All meters shall have an ability to dis-play special messaging i.e., holiday and special event mes-sages, which can be downloaded remotely.. IPS complies. 67PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 4.9 Display Content Meter display shall clearly commu-nicate the following electronically, alphanumerically and graphically: i. Rates ii. Days and hours of meter operation iii. Regulations iv. Instructions to the user: 1. Read Error, Please Reinsert Card – if card is removed from the mechanism before it could read the information on the card; 2. Coin Only – at the sole discre-tion of City, if the card slot is inoper-able; 3. Card Only – at the sole discre-tion of City, if the coin slot is inoper-able; 4. Out of Order – at the sole dis-cretion of City, if the coin and card slots are inoperable, with customiz-able instructions. v. Special messaging IPS complies.IPS provides all of these capabilities as stan- dard today. In fact, each of these messages are programmable so that the City can use custom messaging and enforce policies as necessary. Everything can be programmed from the IPS back office and remotely up- dated to the field. 5 Keypad 5.1 Keypad Durability Keypads must be vandal resistant, weatherproof, and corrosion resistant. Not applicable to single space meters. IPS has had our keypads installed in meters for many years in all weather conditions 5.2 Display Feedback Meters must provide visual, audible or tactile indication that a button has been pressed, as feedback to the patron. Not applicable to single space meters. 68 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 5.3 Security Meters shall have high security locks for all meter doors. Electronic locks are required on any revenue accessible door with online programmable access parameters including restrictions for maintenance, collections, days of week and hours of day. Meters must have manual override process in case of fail-ure or electronic lock malfunction. See comment.IPS uses a manual lock/key by default, but offers an optional electronic lock/key (by Medeco). Medeco offers software to fully customize and program their locks/keys. 5.4 Upgrades Upgrades to the MMS or other systems will be distributed, communicated, and implemented (e.g., training of appro-priate staff) during the term of the contract including ongoing refresher training available to the City. IPS complies.IPS will provide as much training as required by (CITY) including additional sessions, spe- cialized sessions customized to the needs of (CITY), both before, during and after meter deployment.   6 Payments 6.1 Credit cards All meters must support secure re-al-time authorization of credit cards and optional contactless cards. IPS complies.IPS offers these solutions today, including contactless payment at single-space M5 meters as an optional feature. 6.3 Payments Proposer shall be able to describe coin, card and alternative payment opera-tions, including the number of different coins/currency accepted and the type of card-based payments, including magnetic stripe, contactless cards and chip-based cards (as applicable). IPS complies.IPS meters are capable of accepting all de- nominations of US coins. Additionally, IPS meters can accept mag stripe, contactless and chip-based card. Additionally, IPS me- ters in Denver today also accept chip based smart cards supplied by IPS Group. IPS meters also take all brands for credit card systems including V/MC/AMEX/DISCOVER. 69PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 6.4 Coin payment The meter shall accept coins through a jam-resistant coin interface and jam- resistant card pay-ments through a card interface. IPS complies.IPS coin slots are designed only to let coins of a certain size through and are given the limited amount of space, prevent users from the ability to insert oversized coins or debris into the meter. Any debris is easi- ly removed from the coin validator as the validator has clear sides to aide in visually inspecting and resolving jams. IPS credit card readers also are design to only al- low items that are credit card size into the reader. The reader is further designed to allow foreign objects to drop through the bottom via a cutout at the bottom of the reader. No meter can fully prevent people from intentionally jamming, however, these features are designed to deter such activity. 6.5 Alternative pay-ment to coin If the coin slot is inoperable, meters must have the option to still accept card payments and third-party payments (e.g., mobile payments). IPS complies.This is a standard feature for all IPS me- ters. The screens update the information displayed to inform the users as well until returned to full operation. 6.6 Coin chute free-fall The coin chute or track and coin verifier unit shall be a free- fall type (non-moving and non-mecha- nized) or an equivalent. IPS complies.This is a standard feature for all IPS meters. 6.7 Coin chute an-ti-backup The coin chute or track shall include an anti-backup provision to prevent and detect the attempted retrieval of de-posited coins (e.g., attached to strings, paddles, wires, etc.). IPS complies.This is a standard feature for all IPS meters. Mechanical fingers prevent reversal. Addi- tionally, IPS has deployed software in the meter to recognize a coin moving in the re- verse direction and to Zero any time on the meter when this occurs. This is a configu- rable feature of the meter. 70 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 6.8 Coin security Coins must be deposited directly into, and stored within, secured containers in the vault area of the meter. IPS complies.The M5 passes coins through the coin chute, which will deposit coins directly into the meters’ sealed containers in the lower vault of the meter (separate from the upper housing). The main and upper housing are opened using separate keys.  The coin vault is able to be easily removed with a separate key that is specific to the coin vault/canister. 6.9 Money collection Meter monies (coins and cash, if appli-cable) must be easy to collect, simple to reconcile and include audit capabil-ities. IPS complies.IPS meters also allow collectors to swipe a card to determine who collected the meter, at what time and how much money was in the meter at the time of collection. 6.10 Clearing jammed coin Maintenance personnel must be able to easily clear coin jams without the use of special tools and without accessing the vault. IPS complies.IPS meter mechanisms can be removed from the single-space housings and the coin validator is easily removed, inspected and cleared without special tools. 6.11 Clearing jammed bills Maintenance personnel must be able to easily clear bill jams without the use of special tools and without accessing the vault. Not applicable for Sin- gle-Space Meters. 6.12 Pre-payment ac-ceptance All meters shall be able to be pro-grammed to accept pre- payments prior to start of regulated parking and extended payment within appli-cable City policy requirements. IPS complies.Meters can accept pre-payment amounts (at hours assigned by the City), up to the maximum allowable amount (assigned by the City). This is available today. 71PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 6.13 PCI The meter, the associated communica-tions system, the backend server and gateway services shall all be compli-ant with Payment Card Industry Data Security Standard (PCI Level 1 certi-fied by a Qualified Security Assessor (QSA)). IPS complies.Please refer to the Appendix to view IPS’ PCI certification. 6.14 PA-DSS Certified Meter shall be PA-DSS certified by a Qualified Security Assessor (QSA). IPS complies. 6.15 EMV Compliance The technology must be EMV compli-ant. IPS complies. 6.16 Adjust parking prices The MMS system shall allow the City to dynamically and remotely adjust parking prices on the meters in real-time. IPS complies. 7 Clock 7.1 24/7/365 Time Display The meter must have a 365-day cal-endar real-time clock that completes a daily time-sync with the server at least once every 24 hours and that will either retain the time settings during battery replacements or servicing, or will accurately reset the time settings without losing prior programming; reset shall occur within 3 seconds of battery replacement or servicing. If back-up power built into the meter is used for this function, this back-up power must allow at least 15 minutes for a given battery change without losing the clock settings. IPS complies.The IPS meter features a 365-day, real-time clock. All settings will be retained in the event of battery replacement or servicing. The timer on the meter is synced to server time, which in turn is synced to a stratum 1 time server (atomic clock) to maximize accuracy of time throughout the entire network. The displayed internal clock time can be set in the DMS and will be consistent across the City’s meter system. If the meter clock does not correspond with DMS, the system will automatically reset. 72 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 7.2 Daylight Savings Time The clock shall be programmable at least one year in advance for automatic daylight savings time changes. IPS complies.Because IPS meters are synced to server time, they automatically update during Day- light Savings Time. 7.3 Time and Date accuracy The time-of-day clock shall be accu-rate to within plus or minus two sec-onds per day (where a day is defined as any given 24-hour period). i. There shall be no upper limit or maximum deviation that would prevent the clock from syncing with the MMS. ii. The clock shall track the day of week, Monday through Sunday. iii. Time of day and day of week shall be displayed to maintenance staff, on the front display screen, when the reset feature is activated. IPS complies.The timer on the meter is synced to the server time, which in turn is synced to a stratum 1-time server (atomic clock) to maximize accuracy of time throughout the entire network.  8 Power 8.1 Battery contain-ment and accessi-bility Batteries shall be located in an easily ac-cessible storage area inside the unit that can be changed out in less than 30 seconds once the meter is opened. IPS complies.The battery can be removed and replaced in less than 30 seconds 8.2 Nickel-Cadmium Battery For environmental reasons, Nickel-Cad-mium batteries shall not be used to power the meters. IPS complies.IPS has never and will never use nickel-cad- mium batteries. IPS uses the latest Lithium battery systems for maximum performance. 8.3 Meter power The meter will be powered by battery and/or rechargeable solar-powered battery pack. IPS complies.The M5™ is powered by a patented com- bination solar power and battery recharge system, that we believe to be the most power-efficient, smart, single-space meter on the market today. Our solar panel loca- tion and size make it unnecessary to have multiple panels to achieve superior perfor- mance. 73PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 8.4 Battery alert When battery voltage falls below a minimum threshold, the meter will generate an alert prior to the meter going out of service. IPS complies.In the case of critically low power, the DMS will issue an alert, notifying maintenance personnel via text, email, or both. 8.5 Battery corrosion resistance Battery connections will be designed to resist corrosion and sustain a minimum of five years of ser-vice. IPS complies. 8.6 Battery life dis-play Current battery voltage for both re-chargeable (solar or equivalent) and non-rechargeable bat-teries will be available on the display and through the MMS. IPS complies.Power levels are continuously monitored and reported to the backend system. When power falls below a safe limit, the meter will send an alert to the DMS, which will sub- sequently notify designated maintenance staff. 8.7 Data retention without power All locally-stored meter data will be retained during battery replacement and battery failures of seven days or less. IPS complies. 8.8 Battery life Battery shall have a life of at least 1 year.IPS complies.Battery life is dependent on operating con- ditions and environmental factors. Battery life can last up to five years depending on these factors. A nominal amount of ambient sunlight keeps the battery packs charged. Primary Cell technology keeps the unit operating, even with minimal sunlight, and acts as the back-up battery. When power falls below a minimum threshold, the meter will generate an alert in the DMS which will notify maintenance staff via email, text mes- sage, or both. 74 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 9 Security 9.1 Secure Container Coins passing through the meter shall be deposited directly into secured containers in a separate vault area. IPS complies. 9.2 Coin Vault The coin vault areas shall not be acces-sible from the maintenance compartment. IPS complies. 9.3 Vandal Resistant Meters shall be resistant to vandalism and other attacks to remove or disable coin from the coin cans. IPS complies. 10 Warranty/Vendor Support 10.1 Information Sup-port The customer support help desk shall have the ability to collect and/or pro-vide detailed information to the City via the hotline and/or via log in to the back-office software, including: i. Verify, log and dispatch reports of meter malfunctions in real time with online tracking IPS complies.The IPS DMS today creates reports for all automatic alerts. These reports can be used to address any meter issues, with res- olutions logged at the meter in the diagnos- tics menu or on our free meter maintenance application. IPS can provide the City with the ability to log call in reports into the DMS so that these items can also be logged in the IPS maintenance app. 10.2 Toll free phone number Proposer shall provide the City with toll free telephone numbers enabling them to reach Proposer’s staff during normal busi-ness hours. IPS complies.IPS offers this today to all of our clients. 10.3 Off-Site Diagnosis The system must be capable of provid-ing remote off-site diagnosis and support via wireless access. The system must be capable of remote software upgrades via wireless access. IPS complies.This is a standard feature of all IPS meters. 75PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 10.4 Quarterly bulletins Vendor shall be required to provide quarterly technical bulletins that iden-tify product notifications, technology updates, lessons learned from other installations and overall system and performance details including software and firmware upgrades with an expla-nation of features and improvements. IPS will comply.IPS will agree to provide such information quarterly. We have listed this as “Will Meet” as this is a future requirement. 10.5 System Warranty/Guarantee Provide system warranty guarantees and extended warranty options on all hardware and software effective from the date of installation. IPS complies IPS offers many warranty options and will provide these to the City based on date of installation. All warranty information can be tracked in the IPS DMS as well as in the IPS RMA module. 11 Training by Ven-dor 11.1 Continued Train-ing The City requires an on-site 2-hour refresher training every 4 months that will include a review of project issues, system performance and product up-dates. Vendor shall provide all training at a location to be determined by the City or its designee. IPS will comply IPS will meet this requirement as described. 11.2 Vendor travel costs Vendor shall cover all travel costs.IPS will comply IPS will agree to provide training as needed at no additional cost. We have listed this as “Will Meet” as this is a future requirement. 11.3 Training/System Documentation Vendor shall supply and keep current hard and digital copies of all operat-ing, training, repair and user’s manuals, which includes detailed instructions for sys-tem usage. IPS complies.All IPS documentation is online today within the DMS help section. 76 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 12 MMS Reporting/Maintenance Tracking/Enforcement 12.1 Equipment Down-time and Data Transmission Status The MMS must provide secure, web-based back office reporting, including real time exception reporting for equipment downtime and data trans-mission issues. IPS complies.This is a standard feature of the IPS meter systems and back office. 12.2 Maintenance Tracking/Ticket Generation The MMS shall provide maintenance tracking with automated technical ticket generation. IPS complies.The IPS DMS today creates reports for all automatic alerts. These reports can be used to address any meters issues, with res- olutions logged at the meter in the diagnos- tics menu or on our free meter maintenance application. IPS can also build a work flow management of other tickets that may be submitted by 3rd parties or other City de- partments. 12.3 Maintenance App The MMS shall provide a smartphone application to update, reassign and close out maintenance tickets. IPS complies. IPS provides our maintenance app for this purpose at no additional charge. Custom- ization of the application is also available upon request, for example to manage meter bagging operations. Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 12.4 Track Mainte-nance Issues The MMS shall have the capability to track maintenance issues, com-pletion of maintenance tasks and reports on meter uptime. IPS complies.The IPS DMS today creates reports for all automatic alerts. These reports can be used to address any meters issues, with res- olutions logged at the meter in the diagnos- tics menu or on our free meter maintenance application. The IPS DMS also tracks meter uptime for the system monthly and is avail- able in our monthly statistics report. 77PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 12.5 Maintenance Scheduling The MMS shall provide scheduling ca-pabilities for both preventive and non-recurring mainte-nance. IPS complies.IPS can insert preventative maintenance tasks on a standard basis for the City staff. This will require coordination to ensure appropriate assignment of staff to specific locations or routes. If the City wants an interface to create these tasks internally, IPS will customize this module to allow the City to be fully self sufficient. 12.6 Maintenance Dis-patch The MMS shall provide a maintenance dispatch interface for the scheduling, routing, recording and reporting of error/problem corrections. IPS complies.The IPS DMS today creates reports for all automatic alerts. These reports can be used to address any meters issues, with resolu- tions logged at the meter in the diagnostics menu or on our free meter maintenance application. The DMS can then report on all maintenance activities include planned maintenance. 12.7 Maintenance/En-forcement Area/Zones The MMS shall provide an online map-ping module for parking spaces and meters to identify maintenance and en-forcement areas/zones. The MMS shall provide real-time verification of parking spaces payment status for enforcement purposes. IPS complies IPS DMS offers many mapping options such as this as standard. The maps can be seg- mented by zone, area or sub-area, includ- ing maintenance routes. IPS would require vehicle sensors to determine violations for vehicles not paid in occupied spaces, but can report payment status to officers if needed. 12.8 Sync Rate Chang-es The MMS shall allow the remote down-load of all rate changes, display chang-es, other user interface changes and operating system changes and up-grades with no upcharge for wireless data usage. IPS complies.All IPS meters are connected Over the Air (OTA) to the Data Management System (DMS), where unlimited rate/day/seasonal/ duration/etc. configurations can be created and assigned to a pole/street/area/city/etc. as desired. Our pricing includes the ability to perform these tasks. 78 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 12.9 Reporting Analyt-ics Tool The web-based MMS reporting analyt-ics tool shall allow for: i. custom filtering of data fields ii. drop & drag report capabilities iii. table creation where reports can be saved for individual or global use IPS complies.The IPS Data Management System (DMS) provides a full set of Management, Finan- cial, and Maintenance Reports. Data can be exported into other software packages such as MS Excel, MS Access, CSV, PDF, and RTF should the City have specific requirements. Standard reports include: 1. DMS Dashboard: Dashboards offer a simple view into the data associat- ed with your IPS Account. Through the management system, IPS of- fers a variety of reports and charts for your convenience. Dashboards come in a variety of formats includ- ing grids, charts, and graphs. 2. DMS Reporting Features: The DMS includes reports that differentiate between payment methods (coin, credit card, and smart card). Each type of transaction is categorized into its respective payment time and the DMS presents the transac- tions independently as such. The DMS includes summary reporting, financial detail reporting, pay station or terminal transaction details, and several more. a. Filtering: Users can drag and drop any header to any location or remove it from the report. The user has the ability to completely filter, and customize each report in this manner. 79PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT b. Exporting: Exporting capa- bility is available in multiple formats (XLS, CSV, PDF and RTF). See the Appendix for an example of the summary reporting and pay station transaction detail capabili- ties with multiple payment methods identified. Any future payment types will be automatically integrated into this form. 12.10 Export Data The MMS shall allow for online sched-uled reports to be exported as Excel, CSVs and/or PDFs. IPS complies.Data can be exported into other software packages such as MS Excel, MS Access, CSV, PDF, and RTF should the City have specific requirements. 13 Integrations 13.1 Real-Time Integra-tion Proposer must provide real-time in-tegration with the City’s current and future parking technology vendors, in-cluding, at a minimum, mobile/text pro-vider(s), citation issuance/enforcement handhelds and the license plate recog-nition (LPR) provider (TBD). Proposer shall confirm integration capabilities with the City’s existing and future ven-dors and/or describe any costs associ-ated with implementing the integration required to support the proposed technology solution. IPS complies.IPS has active integrations for enforcement, LPR and mobile payments today. Addi- tionally, IPS can offer pre-integrated IPS enforcement and mobile payment appli- cations. Integrations may carry an annual / monthly fee based on the complexity of services required. There would be no addi- tional fees if using IPS enforcement services or mobile payment applications. Pricing will be built into our cost structure proposal in a future RFP. These fees are for the estab- lishment and maintenance of ongoing back office servers, applications and associated staffing. 13.2 Data and integra-tion Vendor will be required to provide data and integration with other City desig-nated systems, initially including MapIt, a live database connection with GIS data that requires 9 decimals and, in the near future, Cartegraph and other potential system to be identified. IPS complies.IPS has current partnerships with third-par- ty parking payment applications and is always open to further collaboration. 13.3 Meter data Vendor will be required to provide all meter related data in a format and in-terface as defined by the City. IPS complies.Data can be exported from the DMS into other software packages such as MS Excel, MS Access, CSV, PDF, and RTF should the City have specific requirements. 80 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 14 Extensibility 14.1 Data Import/Ex-port System shall have ability for Data Im-port/Export: Mobile/Text payment, Cartegraph, MapIt, PMIS IPS complies.IPS has partnerships with third-party park- ing payment application, and is always open to further collaboration. 14.2 Availability %System shall have availability of 99.9% IPS complies.The IPS DMS meets this requirement. 15 Capacity 15.1 Number of Users System will allow access to approxi-mately 30 employees IPS complies.IPS allows for unlimited City users. 15.2 Number of Cus-tomer Records Meters shall have ability to process ap-proximately 100 transactions per meter per day. IPS complies.IPS complies will all transaction processing requirements. 15.3 Historical Data Ability to store over a million transac-tions per year.IPS complies.IPS complies and processes millions of cus- tomer transactions per month. 15.4 Spaces Ability to support up to 6500 spaces.IPS complies.IPS has the ability to support systems of this size 16 Continuity 16.1 Recovery Time Objective (RTO) If the system experiences an outage/goes offline, issue shall be resolved in 2 hours or less. IPS complies. IPS systems are designed with redudancy in mind both at the meter and the back office levels. Please note that all meter systems rely on wireless and internet services of 3rd parties. IPS data systems have redundant internet as well as power generation ser- vices. 16.2 Recovery Point Objective (RPO)Recovery Point Objective (RPO) is to have no data loss. The system needs to operate off-line with no data loss within PCI Processing requirements. IPS complies.IPS meets this requirement today. 81PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 17 Usability 17.1 Web UX/UI Stan-dards All technology shall have a modular design. Components shall be able to be quickly changed in the field. IPS complies.M5™ single-space meters are completely modular and can be replaced with a Phil- lips screwdriver. Parts can be swapped out independently, or with customer support assistance. I 18 Data 18.1 Data Retention Ability to retain data based on City standards - see attachment “General Records Retention Schedule of the City and County of Denver” N/A-please see comment.IPS Group is confused by the reference here to the attachment “General Records Re- tention Schedule of the City and County of Denver” and we would need more clarifica- tion in order to respond to this item. 18.2 Data Migration Vendor shall be able to work with out-side vendors to perform data migra-tion. This could include data mapping, data cleanup/verification, data transfer, and other testing as defined by City requirements. IPS complies.IPS will meet all of the requirements that the City may have. 19 System Migration 19.1 Vendor shall be able to work with exist-ing meter vendor to transition records from current MMS to include, but not limited to: meter locations; payment by meter, street and zone within timeframes specified by City require-ments. IPS complies.IPS will meet all of the requirements that the City may have. 82 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 1 General Specifi- cations Please note: Please fill this sheet out for SINGLE SPACE METERS only Proposer is to respond to all requirements highlighted in *yellow*. If vendor selects “will meet” please list com-pliance date in Comments section. If, applicable, you may use this space to expand on your response and/or refer-ence supporting documentation (e.g. file attachments, online information, etc.) on how your solution meets the requirement. 1.1 Pay for parking Payment must be available through mul-tiple options, including coin, credit card and mobile payment integration. Near Field Communication (NFC) (including Apple Pay and Google Pay) payments shall be supported and available. IPS complies.IPS pay-stations offers multiple payment options (coins, credit/debit card, smart card, tokens, pay-by-phone, and optional NFC/contactless payment). This is avail- able today. Additional information on all MS1/MS3 pay-station capabilities for all of the spec- ifications contained in this document are contained in our attached MS1 & MS3 bro- chures and online at www.ipsgroupinc.com/ products/ms1/ 1.2 Configure Pay-ment Environment Explain the process of converting me-ters from Pay-and Display, Pay-By-Space, and Pay-By Plate IPS complies.The MS3™ is available in pay-by-space, pay- and-display, and pay-by-plate models. Tech- nicians can easily change the keypad and a firmware update is all that’s required. 1.2 Configure Rate Structure Meters must have the ability to store a minimum of 8 different rate structures that are configurable by time of day, length of stay and day of the week. IPS Complies.Rates can be configured by minute, hour, day week, month, special event, variable, progressive, regressive, incremental, flat, holiday, and more. The DMS accepts current and future configurations, bad credit card uploads, rate descriptions, and multiple tax rates. The DMS can configure meters in any language. The City can wirelessly config- ure the rates depending on the day, time, special event, etc. via the DMS. This us- er-friendly format makes rate configuration easy and clear. 83PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT 1.3 Screen size Meters must have a large screen display in order for rate information to be displayed, rather than signs posted on the meter. IPS complies.The MS3™ features a 7” diagonal, 800 x 480 pixel, 262k color LCD capable of displaying five lines of text on two rotating screens in any language and in all lighting conditions. IPS meters feature a UV stabilized Lexan cover, which has an opening to allow for sunlight to reach the solar panel and to allow for clear viewing of the display screen. Because the meter display is programmable, it can support any bitmap image, such as advertisements or announcements, allowing the City to easily display different fonts and styles of characters on the same screen. The MS3 7’ display is an 800x480 High- Bright Sunlight Readable Transmissive Ac- tive Matrix 262k color Display with 152.4(W) mm x 91.44(H) mm active display area. It has a Super-Wide Viewing Direction (In- Plane Switching). It has a Projected Capac- itive touch panel with a vandal resistant 4mm thick touch cover glass. Backlight & Touch panel The MS3™ features a Light Emitting Diode (LED) backlight. The projected capacitive type touch panel uses a cover glass in Indi- um-Tin-Oxide (ITO) film, and has superior visibility in daylight conditions when com- pared with similar color displays. The MS3™ features a backlit LCD graphical display that is automatically enabled in low light conditions or when payment is insert- ed in the pay station. The MS3™ transflective monochrome display is one of the largest in the industry and has superior visibility in daylight conditions when compared with similar color displays. Transflective tech- nology utilizes backlight in low ambient light conditions and reflected light in high ambient light conditions to provide opti- mum display readability under various light conditions. 84 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 1.4 Pre-pay Meters must have pre-payment option (payments made in advance of operating hours). IPS complies.Customers can configure pre-payment op- tions for each meter, through the DMS. 1.5 Add meter time Meters must have the ability to add time to existing transactions, however, the add time feature must disallow the ability to purchase time past the maxi-mum time for a parking space. IPS complies.IPS meters allow purchases up to the max time allowable per space per City policy. This is available today. 1.6 Ability to Display Information All technology shall be able to elec-tronically display the following to the patron with minimal effort: i. rates ii. days and hours of operation iii. user instructions IPS complies.Screen displays are completely configurable by the City. 1.7 Vendor Support Proposers must offer strong customer support 7 days a week including holi-days. i. Timely, same-day responses are re-quired. Ii. A single point of contact for the City is required during normal business hours (MST). Vendor will coordinate, in advance, scheduled time off and identify an alternative point of contact during these designated times. IPS does comply.IPS provides telephone based help desk services during standard business hours from 8am – 5pm PST.  IPS offers both in- state phone support and a toll-free tele- phone option (877-630-6638).  IPS can provide a mechanism for live transfers from The City staff to IPS staff in order to ex- pedite service resolution.  Additionally, IPS provides after hour’s service in the case of emergencies, weekends, and holidays which is 24/7 and 365 days a year.  This answering service will notify IPS staff in the event of an emergency situation.  Additionally, IPS will also provide contact information to all IPS senior staff should such an emergency arise. IPS offers same day (24-hour) re- sponse time. 1.8 Request for Quo-tations Requests for Quotations from the City must be to be fulfilled within three business days, and/or at a sta-tus update on the 3rd business day and every 2 days thereafter. This is to include all requests for all equipment and parts. IPS complies.IPS will meet this requirement when asked by the City. The City will also have a com- plete list of contacts, including IPS execu- tives if escalation is ever required. Coming soon, the City will have access to an online meter store provided by IPS as part of our DMS system. The City will be able to build their own quotes and submit for processing to IPS. 85PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT 1.9 Return Merchan-dise Authorization Return Merchandise Authorization (RMA) requests must be fulfilled with-in 30 calendar days, and/or a status update as the expected time of arrival (ETA). RMA shipments to the City must include advance email delivery notifica-tion, delivery date/time and the associ-ated tracking number to the designated City point of contact. Deliveries to the City shall only occur within the mutually established delivery hours of operation. IPS will comply.IPS always endeavors to process RMAs within 30 days. On occasion, either due to holidays or staffing, this period of time has exceeded 30 days. However, IPS has built an on line RMA system so that the City can process RMA, create shipment labels and track RMA throughout the entire process. This includes the email notifications with status updates. IPS would be happy to show the City this new capability which is launching in June 2019. In this new sys- tem, delivery/ tracking info is automatically processed and designated delivery dates can be set-up on request. IPS is further willing to provide additional meters and spare parts on-site as needed in support of the contract and rapid turn around times. We have listed this as “Will Meet” as this is a future requirement. 1.10 Change Rates Changing rates using the Meter Man-agement System (MMS) shall be com-pletely web-based (no software to install), easy to use with customizable tariff naming and the ability to down-load rates onto customizable, user-de-fined groups of meters. IPS complies All IPS pay-stations are connected OTA to the Data Management System (DMS), where unlimited rate/day/seasonal/dura- tion/etc. configurations can be created and assigned to a pole/street/area/city/etc. as desired. IPS offers our customers the ablity to create an unlimited number of meter configurations, including the ability to assign them to multiple or a single pay-sta- tion. 86 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 1.11 ADA Compliance All technology, equipment, and systems shall be ADA- compliant. IPS complies. 1.12 New Materials All materials and components shall be new and unused.IPS complies.IPS will only supply new pay-stations as part of this contract 1.13 Modular Compo-nents All technology shall have a modular design. Components shall be able to be quickly changed in the field. IPS complies.The MS3™ utilizes individual BUS peripher- als that can be swapped out with customer support assistance. Customer Support is available 24/7 365 days a year. MS3™ parts are all module and can be swapped out with customer support assis- tance. Customer Support is available 24/7 365 days a year. 1.14 Weatherproof Electronics All electronic components, connections and wiring shall be fully weatherproofed. IPS complies.All IPS meters have been independently certified to operate in all climate types in- cluding temperatures ranging from -40°F to 140°F (-40°C to +60°C). 1.15 Meter Quality The meters shall be weather, rust and graffiti resistant and shall be made of stainless steel or an equivalent mate-rial. IPS complies.The MS3™ pay station is the latest genera- tion of unattended payment systems from the IPS Group. The MS3™ offers a stainless steel cabinet and armored glass as standard features. High-security stainless steel hous- ing with the weather and graffiti-resistant powder coating make it both durable and easy to maintain. 1.16 Doors Vault and access doors must be sealed to prevent water/sand intrusion. IPS complies. 87PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT 1.17 Meter Lighting The City prefers that the meter has additional lighting or illumination for dark hour usage. IPS complies.The MS3™ features a backlit LCD graphical display that is automatically enabled in low light conditions or when payment is insert- ed in the pay station. The MS3™ transflective monochrome display is one of the largest in the industry and has superior visibility in daylight conditions when compared with similar color displays. Transflective tech- nology utilizes backlight in low ambient light conditions and reflected light in high ambient light conditions to provide opti- mum display readability under various light conditions.  In addition, blue LED lighting above the dis- play provides increased visibility for drivers, technicians, and collections staff. The LED lighting is illuminated when sensors de- tect the presence of a customer, or when a transaction is initiated. 1.18 Wireless Commu-nication All technology shall wirelessly commu-nicate usage, payment status, and maintenance alert data in real-time. IPS complies.All IPS pay-stations are wirelessly connect- ed and are fully configurable to the City needs for data. 1.19 Web-based MMS All technology shall be managed by a web-based meter maintenance system. It is required that the meter mainte-nance system provide an accessible chain of events that identifies the footprint of usage including the user, date and time stamp, who completed an input, activity or event and the action completed. IPS complies The IPS Data Management System (DMS) is completely web-based, logs all activities, and provides relative / desired metrics. 1.20 Environmental Durability All technology shall be warranted to operate as proposed within a tempera-ture range of -15 degrees Fahrenheit to +140 degrees Fahrenheit and under environmental conditions found in the City of Fort Lauderdale, including but not limited to sleet, rain, hail, ocean mist, grime, sand, fog, salt, sun (includ-ing direct sunlight), and vibrations. IPS Complies IPS shall warrant the meters as described, and our pay-stations have been installed in many climates that have similar conditions of the elements as described. Additionally, we have certified our meters to these tem- peratures in independent labs. 88 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 2 MMS Requirements 2.1 MMS Maintenance Tickets Shall be able to remotely update meter pricing, regulations, and configuration IPS complies.All IPS pay-stations are connected Over the Air (OTA) to the Data Management System (DMS), where unlimited rate/day/seasonal/ duration/etc. configurations can be created and assigned to a pole/street/area/city/etc. as desired. This is avaliable today. 2.2 Meter Activity Reporting Shall be able to provide reports on meter activity and shall, at a minimum, include: i. Metrics dashboard based on routes, Meter Technicians, faults, resolved, mean time to repair (MTTR), etc., ii. Auto push of faults to Meter Techni-cians. IPS complies.Please refer to the Appendix to view sam- ple DMS reports. 2.3 Work Order Tick-ets Shall be able to automatically create maintenance work order tickets for me-ter-generated alarms or patron reports of meter malfunctions. Maintenance tickets shall be able to be updated via email, smartphone and tablet. IPS complies.The IPS DMS today creates reports for all automatic alerts. These reports can be used to address any pay-station issues, with resolutions logged at the pay-station in the diagnostics menu or on our free meter maintenance application. Additional inte-gration would be required to import tickets from 3rd party sources or other internal sources. IPS would provide this integration at no additionl cost. 2.4 Meter Mainte-nance Records Shall record meter maintenance com- pleted by repair staff. IPS complies.IPS DMS reports show all maintenance activities logged by pay-stattion by tech- nician. Maintenance logging can be com- pleted at the pay-station or using our free mobile maintenance app. 2.5 Meter Status Indi-cator Shall easily indicate meter status and send alarms to designated personnel if a meter is not functioning. IPS complies.IPS meters offer configurable LED indica-tors as well as remote communciations to notify City staff of any pay-station errors, which are available in the DMS, and also received via a distribution list of email or SMS users. 3 Wireless Two-Way Communications 3.1 Wireless Commu- nications The technology will be equipped with a modem, antenna, and the required software to support wireless communi-cations. IPS complies.IPS provides these services as standard. 89PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 3.2 Communications Service The wireless communications shall be supplied as a “communications ser-vice” during the life of the contract, not as a specific type of modem or wireless carrier supply. IPS complies.IPS agrees that we shall provide this service to the City. IPS can offer multiple carriers if there is a need based on signal strength or coverage requirements. 4 Equipment Display 4.1 Display in and out of light Graphic display shall be easy to read under various daytime and nighttime lighting conditions, including fog and direct sunlight and at various angles. IPS complies.The MS3™ features a 320 x 240 pixel graph-ical LCD capable of displaying five lines of text on two rotating screens in any lan-guage and in all lighting conditions. IPS meters feature a UV stabilized Lexan cover, which has an opening to allow for sunlight to reach the solar panel and to allow for clear viewing of the display screen. Because the meter display is programmable, it can support any bitmap image, such as adver-tisements or announcements, allowing the City to easily display different fonts and styles of characters on the same screen. BacklightThe MS3™ features a backlit LCD graphical display that is automatically enabled in low light conditions or when payment is insert-ed in the pay station. The MS3™ transflective monochrome display is one of the largest in the industry and has superior visibility in daylight conditions when compared with similar color displays. Transflective tech-nology utilizes backlight in low ambient light conditions and reflected light in high ambient light conditions to provide opti-mum display readability under various light conditions. 90 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 LEDs Blue LED lighting above the display pro- vides increased visibility for drivers, techni- cians, and collections staff. The LED lighting is illuminated when sensors detect the pres- ence of a customer, or when a transaction is initiated. Lexan IPS meters come standard with a UV sta- bilized Lexan cover, which allows for clear viewing of the recessed display screen. Lexan is an extremely durable material and is often used to make bulletproof windows. IPS has been manufacturing this style of meter dome for over 8 years and our cus- tomers will attest to its resistance to graffiti, vandalism, and other environmental factors. IPS meters are independently certified to operate in temperatures ranging from -40°F to 185°F. 4.2 Backlit Display The meter shall have a backlit graphic display panel that is large enough to legibly display all necessary operating status messages to patrons and repair personnel. The display must be energy efficient and operate in a solar-charging (or equivalent) configuration and not cause excessive battery drain. IPS complies.IPS displays are backlit and event driven. The backlight is turned off to save power during non-use periods, but is activated with the press of any button, card insertion or coin insertion. This is a customizable fea- ture in the DMS. Additionally, IPS pay-sta- tions off a blue light curtain in addition to the backlit display to assist in low light conditions. 4.3 Scratch & Impact Resistant The display shall be scratch and impact resistant.IPS complies.IPS pay-station displays come standard with what we call armord glass, which is both fog, scratch and impact resistant. No one can prevent someone from all forms of vandalism, but the IPS display glass is the most resistant in the industry. 4.4 Rate & Hours Current rates and hours must be able to be displayed on the graphic display and be remotely pro-grammed. IPS complies.IPS provides all of these capabilities as standard. The IPS pay-stations and IPS sin- gle-space meters are similar in this fashion and both are remotely programmable from a common DMS back office. 91PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT 4.5 Program Rates City shall have the ability to program rates independent of vendor support with no additional costs associated with these changes. IPS complies.IPS provides all of these capabilities as standard. The IPS pay-stations and IPS sin- gle-space meters are similar in this fashion and both are remotely programmable from a common DMS back office. 4.7 Pre Payment (Special Events/Valet Operations) City shall have the ability to have meters show meters are not available during the hours and not take a payment. IPS complies.IPS provides all of these capabilities as standard. The IPS pay-stations and IPS sin- gle-space meters are similar in this fashion and both are remotely programmable from a common DMS back office. 4.6 Rate Options Customers shall be able to select their rate option prior to submitting pay-ment in order for the meter to trans-late the amount due and inform the customer of the payment value. IPS complies IPS pay-stations can start a transaction at multiple starting points based on what is most intuitive to customers, and follow- ing the on-screen prompts. IPS pay-sta- tions, similar to gas stations, can start a CC transaction with the insertion of the card. The user is able to then select the amount of time they wish to purchase before ac- cepting the payment amount, being fully informed of the amout due and pressing “OK”. Any time prior to pressing “OK” the user can press cancel to stop the payment process. 4.7 Dynamic Messag-ing Graphic display shall support dynam-ic messaging functionality to reflect changes in pricing, regulations, display messages, format, or configurations made in the MMS and communicated wirelessly to the meter at least once per day. The City shall have the ability to change or adjust the graphic display independent of vendor support and there shall be no additional costs for these types of adjustments. IPS complies.IPS provides all of these services today as standard. Additionally, IPS has significant experience in demand based pricing pro- grams in places like Los Angeles and Seat- tle, where progressing rates, time of date rates, and event rates are are in place. The IPS DMS provides the ability to program these rate structures independently from IPS and does not charge for this service. 4.8 Special Messaging All meters shall have an ability to dis-play special messaging i.e., holiday and special event mes-sages, which can be downloaded remotely.. IPS complies.IPS provides this service today. Similar to that of single-space meters, IPS pay-sta- tions can diplay special messages during holiday or special events. 92 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 4.9 Display Content Meter display shall clearly commu-nicate the following electronically, alphanumerically and graphically: i. Rates ii. Days and hours of meter operation iii. Regulations iv. Instructions to the user: 1. Read Error, Please Reinsert Card – if card is removed from the mechanism before it could read the information on the card; 2. Coin Only – at the sole discre-tion of City, if the card slot is inoper-able; 3. Card Only – at the sole discre-tion of City, if the coin slot is inoper-able; 4. Out of Order – at the sole dis-cretion of City, if the coin and card slots are inoperable, with customiz-able instructions. v. Special messaging IPS complies.IPS provides all of these capabliities as stan- dard today. In fact, each of these messages are programmable so that the City can use custom messaging and enforce policies as necessary. Everything can be programmed from the IPS back office and remotely up- dated to the field. 5 Keypad 5.1 Keypad Durability Keypads must be vandal resistant, weatherproof, and corrosion resistant. IPS complies.IPS has had our keypads installed in meters for many years in all weather conditions. Keypad examples can be seen in the at- tached pay-station product brochures. 5.2 Display Feedback Meters must provide visual, audible or tactile indication that a button has been pressed, as feedback to the patron. IPS complies.While the MS3™ does not offer audible in- structions to the customer, the IPS payment system is designed to be intuitive and easy. With customer-focused IntelliTouch™ tech- nology, the customer may start the pay- ment process in any order, after which the MS3™ will guide them through the transac- tion. IntelliTouch™ technology provides ad- ditional flexibility when completing a trans- action ensuring a user-friendly experience. 93PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 5.3 Security Meters shall have high security locks for all meter doors. Electronic locks are required on any revenue accessible door with online programmable access parameters including restrictions for maintenance, collections, days of week and hours of day. Meters must have manual override process in case of fail-ure or electronic lock malfunction. Please see comment.IPS can offer Medeco elocks for any pay-station cabinet doors or vault that the city would require. We can provide new vault doors and e-lock systems and have deployed 1000’s of such systems to IPS customers over the years. More complete information is contained in our proposal with reference to Medeco e-locks, inlcud- ing a brochure in the appendix or online at https://www.medeco.com/en/site/medeco/ solutions/parking/ 5.4 Upgrades Upgrades to the MMS or other systems will be distributed, communicated, and implemented (e.g., training of appro-priate staff) during the term of the contract including ongoing refresher training available to the City. IPS complies.IPS has provided this service in Denver for many years and will continue to do so. The DMS that manages IPS single-space meters also manages IPS pay-stations. 6 Payments 6.1 Credit cards All meters must support secure re-al-time authorization of credit cards and optional contactless cards. IPS complies.And this is configurable by the City in the IPS DMS. 6.3 Payments Proposer shall be able to describe coin, card and alternative payment opera-tions, including the number of different coins/currency accepted and the type of card-based payments, including magnetic stripe, contactless cards and chip-based cards (as applicable). IPS complies.IPS meters are capable of accepting all denomiations of US coins. Additionally, IPS meters can accept mag stripe, contactless and chip-based card. IPS meters also take all brands for credit card systems including V/MC/AMEX/DISCOVER. 94 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 6.4 Coin payment The meter shall accept coins through a jam-resistant coin interface and jam- resistant card pay-ments through a card interface. IPS complies.IPS coin slots are designed only to let coins of a certain size through and are given the limited amount of space, prevent users from the ability to insert oversized coins or debris into the meter. Any debris is easi- ly removed from the coin validator as the validator has clear sides to aide in visually inspecting and resolving jams. IPS credit card readers also are design to only al- low items that are credit card size into the reader. The reader is further deisgned to allow foreign objects to drop through the bottom via a cutout at the bottom of the reader. No meter can fully prevent people from intentionally jamming, however, these features are designed to deter such activity. 6.5 Alternative pay-ment to coin If the coin slot is inoperable, meters must have the option to still accept card payments and third-party payments (e.g., mobile payments). IPS complies.This is a standard feature for all IPS me- ters. The screens update the information displayed to inform the users as well until returned to full operation. 6.6 Coin chute free-fall The coin chute or track and coin verifier unit shall be a free- fall type (non-moving and non-mecha- nized) or an equivalent. IPS complies.This is a standard feature for all IPS pay stations. 6.7 Coin chute an-ti-backup The coin chute or track shall include an anti-backup provision to prevent and detect the attempted retrieval of de-posited coins (e.g., attached to strings, paddles, wires, etc.). IPS complies.This is a standard feature for all IPS meters. Mechanical fingers prevent reversal inside the validator. Coin shutter further deters such actions. Additionally, IPS has de- ployed software in the meter to recognize a coin moving in the reverse direction and to Zero any time on the meter when this occurs. This is a configurable feature of the meter. 95PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT 6.8 Coin security Coins must be deposited directly into, and stored within, secured containers in the vault area of the meter. IPS complies.The MS3™ offers a stainless steel cabinet and armored glass as standard features. The cash box is housed in a secure vault which features a six-point locking system and high security lock. Additional security is provided by a standard outer cabinet door. In addi- tion to separate vault locks in the upper and lower cabinets and anti-drill spin disks, the pay station can optionally be fit with Mede- co electronic vault locks. The MS3™ secure cash box comes standard with a handle and a self-locking mechanism that engages automatically when the collec- tion process begins. In addition, the MS3™ will issue an alert if either the collection of maintenance doors are left open, or vandal- ized in any way. 6.9 Money collection Meter monies (coins and cash, if appli-cable) must be easy to collect, simple to reconcile and include audit capabil-ities. IPS complies.IPS cash boxes are very easy to swap in the field. The contain an instant seal once removed and cannot be re-installed without first collecting the box and resetting it. Ad- ditionally, all IPS coin boxes come standard with RFID tagging to track/audit all coin box removal and installation. All such coin collection information is contained in the back office for complete reporting purpos- es. 6.10 Clearing jammed coin Maintenance personnel must be able to easily clear coin jams without the use of special tools and without accessing the vault. IPS complies.Accessing the upper cabinet only, the coin validator is easily removed, inspected and cleared without special tools. 6.11 Clearing jammed bills Maintenance personnel must be able to easily clear bill jams without the use of special tools and without accessing the vault. IPS complies. 6.12 Pre-payment ac-ceptance All meters shall be able to be pro-grammed to accept pre- payments prior to start of regulated parking and extended payment within appli-cable City policy requirements. IPS complies.Meters can accept pre-payment amounts (at hours assigned by the City), up to the maximum allowable amount (assigned by the City). This is available today. 96 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 6.13 PCI The meter, the associated communica-tions system, the backend server and gateway services shall all be compli-ant with Payment Card Industry Data Security Standard (PCI Level 1 certi-fied by a Qualified Security Assessor (QSA)). IPS complies.Please refer to our included certificates. IPS is a PCI level 1 certified payment gateway. 6.14 PA-DSS Certified Meter shall be PA-DSS certified by a Qualified Security Assessor (QSA). IPS complies.IPS pay-stations are PA-DSS certified and IPS is listed on the PCI council security website at https://www.pcisecuritystan- dards.org 6.15 EMV Compliance The technology must be EMV compli-ant. IPS complies.IPS meters offer an optional EMV certified card reader. This is not something that we would recommend for the City of Ft. Lauderdale or any client when it comes to parking transactions and the incredibly low risk of fraud. The cost of the EMV reader does not balance with such low risk and we always advise our customers to rather use their money in better ways, however, we can offer this if required. You can refer to www.emvco.com/approved-registered/ap- proved-products/ and search for IPS Group to find our certified products. 6.16 Adjust parking prices The MMS system shall allow the City to dynamically and remotely adjust parking prices on the meters in real-time. IPS complies.All IPS pay-stations are connected Over the Air (OTA) to the Data Management System (DMS), where unlimited rate/day/seasonal/ duration/etc. configurations can be created and assigned to a pole/street/area/city/etc. as desired. This is avaliable today. 97PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT 7 Clock 7.1 24/7/365 Time Display The meter must have a 365-day cal-endar real-time clock that completes a daily time-sync with the server at least once every 24 hours and that will either retain the time settings during battery replacements or servicing, or will accurately reset the time settings without losing prior programming; reset shall occur within 3 seconds of battery replacement or servicing. If back-up power built into the meter is used for this function, this back-up power must allow at least 15 minutes for a given battery change without losing the clock settings. IPS complies.The IPS meter features a 365-day, real-time clock. All settings will be retained in the event of battery replacement or servicing. The timer on the meter is synced to server time, which in turn is synced to a stratum 1 time server (atomic clock) to maximize accuracy of time throughout the entire network. The displayed internal clock time can be set in the DMS and will be consistent across the City’s meter system. If the meter clock does not correspond with DMS, the system will automatically reset. 7.2 Daylight Savings Time The clock shall be programmable at least one year in advance for automatic daylight savings time changes. IPS complies.Because IPS meters are synced to server time, they automatically update during Day- light Savings Time. 7.3 Time and Date accuracy The time-of-day clock shall be accu-rate to within plus or minus two sec-onds per day (where a day is defined as any given 24-hour period). i. There shall be no upper limit or maximum deviation that would prevent the clock from syncing with the MMS. ii. The clock shall track the day of week, Monday through Sunday. iii. Time of day and day of week shall be displayed to maintenance staff, on the front display screen, when the resetfeature is activated. IPS complies.The timer on the meter is synced to the server time, which in turn is synced to a stratum 1-time server (atomic clock) to maximize accuracy of time throughout the entire network.  8 Power 8.1 Battery contain-ment and accessi-bility Batteries shall be located in an easily ac-cessible storage area inside the unit that can be changed out in less than 30 seconds once the meter is opened. IPS complies.The battery can be removed and replaced in less than 30 seconds. 8.2 Nickel-Cadmium Battery For environmental reasons, Nickel-Cad-mium batteries shall not be used to power the meters. IPS complies.IPS has never, and will never use nickel-cad- mium batteries. IPS uses the latest Lithium battery systems for maximum performance. 98 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 8.3 Meter power The meter will be powered by battery and/or rechargeable solar-powered battery pack. IPS complies.The MS3™ is powered by a patented com- bination solar power and battery system. The battery pack consists of two parts—a rechargeable and a non-rechargeable part. The rechargeable battery serves as a tem- porary buffer to store surplus solar ener- gy. The non-rechargeable pack covers the meter’s energy requirements when the solar charging system is not able to satisfy part or all of the meter’s energy requirements and sustains the clock, calendar, and audit information in the event of a system failure. In the case of critically-low power, the DMS will issue an alert, notifying maintenance personnel via text, email, or both. For optimal performance, IPS has designed a lithium battery pack built specifically for this parking application and designed to meet your longevity needs with these key advantages: 1. Longer service life: 1000 cycles and be- yond 2. Full capacity even at high speed dis- charge rates 3. Fast charging without overheating and gassing 4. Lower self discharge: just few percent in a month 5. Protection against over charge and deep discharge 6. Lighter in weight: 1/3 of the weight of the lead acid batteries 7. Green ecology: no acids, no lead, not toxic substances Additionally the IPS Battery Pack is fully UL certified that is agency compliant for both North America and Europe. Competitive batteries you would buy over the counter do not have these certs. 99PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT 8.4 Battery alert When battery voltage falls below a minimum threshold, the meter will generate an alert prior to the meter going out of service. IPS complies.In the case of critically-low power, the DMS will issue an alert, notifying maintenance personnel via text, email, or both. 8.5 Battery corrosion resistance Battery connections will be designed to resist corrosion and sustain a minimum of five years of ser-vice. IPS complies. 8.6 Battery life dis-play Current battery voltage for both re-chargeable (solar or equivalent) and non-rechargeable bat-teries will be available on the display and through the MMS. IPS complies.Power levels are continuously monitored and reported to the backend system. When power falls below a safe limit, the meter will send an alert to the DMS, which will sub- sequently notify designated maintenance staff. 8.7 Data retention without power All locally-stored meter data will be retained during battery replacement and battery failures of seven days or less. IPS complies.All locally-stored meter data will be retained during battery replacement and battery failures of seven days or less. 8.8 Battery life Battery shall have a life of at least 1 year.IPS complies.Battery life is dependent on operating con- ditions and environmental factors. Battery life can last up to five years depending on these factors. A nominal amount of ambient sunlight keeps the battery packs charged. Primary Cell technology keeps the unit operating, even with minimal sunlight, and acts as the back-up battery. When power falls below a minimum threshold, the meter will generate an alert in the DMS which will notify maintenance staff via email, text mes- sage, or both. 100 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 9 Security 9.1 Secure Container Coins passing through the meter shall be deposited directly into secured containers in a separate vault area. IPS complies.This is a standard feature for all IPS pay-sta- tions. Our coin vault is an actual vault that is accessible through secure lock access, after first accessing the vault from the outer cabinet door for maximum security. 9.2 Coin Vault The coin vault areas shall not be acces-sible from the maintenance compartment. IPS complies.IPS pay-station coin vault access is com- pletely separate from the maintenance compatment as standard. 9.3 Vandal Resistant Meters shall be resistant to vandalism and other attacks to remove or disable coin from the coin cans. IPS complies.Coin cans are contain securely inside the coin vault. Access requires a two step pro- cess to access both the outer cabinet door as well as the internal vault. IPS pay-sta- tions are vandal resistant and highly secure. Coin cans automatically seal upon removal from the pay-station to secure the coins and prevent external access without autho- rized key access. 10 Warranty/Vendor Support 10.1 Information Sup-port The customer support help desk shall have the ability to collect and/or pro-vide detailed information to the City via the hotline and/or via log in to the back-office software, including: i. Verify, log and dispatch reports of meter malfunctions in real time with online tracking IPS complies.The IPS DMS today creates reports for all automatic alerts. These reports can be used to address any meters issues, with res- olutions logged at the meter in the diagnos- tics menu or on our free meter maintenance application. IPS can provide the City with the ability to log call in reports into the DMS so that these items can also be logged in the IPS maintenance app. 10.2 Toll free phone number Proposer shall provide the City with toll free telephone numbers enabling them to reach Proposer’s staff during normal busi-ness hours. IPS complies.IPS offers this today to all IPS clients. 101PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT 10.3 Off-Site Diagnosis The system must be capable of provid-ing remote off-site diagnosis and support via wireless access. The system must be capable of remote software upgrades via wireless access. IPS complies.This is a standard feature of all IPS meters. 10.4 Quarterly bulletins Vendor shall be required to provide quarterly technical bulletins that iden-tify product notifications, technology updates, lessons learned from other installations and overall system and performance details including software and firmware upgrades with an expla-nation of features and improvements. IPS will comply.IPS will agree to provide such information quarterly. We have listed this as “Will Meet” as this is a future requirement. 10.5 System Warranty/Guarantee Provide system warranty guarantees and extended warranty options on all hardware and software effective from the date of installation. IPS complies.IPS offers many warranty options and will provide these to the City based on date of installation. All warranty information can be tracked in the IPS DMS as well as in the IPS RMA module. 11 Training by Vendor 11.1 Continued Train-ing The City requires an on-site 2-hour refresher training every 4 months that will include a review of project issues, system performance and product up-dates. Vendor shall provide all training at a location to be determined by the City or its designee. IPS complies.IPS will meet this requirement as described. We have listed this as “Will Meet” as this is a future requirement. 11.2 Vendor travel costs Vendor shall cover all travel costs.IPS will comply.IPS will agree to provide training as needed at no additional cost. 11.3 Training/System Documentation Vendor shall supply and keep current hard and digital copies of all operat-ing, training, repair and user’s manuals, which includes detailed instructions for sys-tem usage. IPS complies.All IPS documentation is online today within the DMS help section. 102 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 12 MMS Reporting/Maintenance Tracking/Enforcement 12.1 Equipment Down-time and Data Transmission Status The MMS must provide secure, web-based back office reporting, including real time exception reporting for equipment downtime and data trans-mission issues. IPS complies.This is a standard feature of the IPS meter systems and back office. 12.2 Maintenance Tracking/Ticket Generation The MMS shall provide maintenance tracking with automated technical ticket generation. IPS complies.The IPS DMS today creates reports for all automatic alerts. These reports can be used to address any meters issues, with res- olutions logged at the meter in the diagnos- tics menu or on our free meter maintenance application. IPS can also build a work flow management of other tickets that may be submitted by 3rd parties or other City de- partments. 12.3 Maintenance App The MMS shall provide a smartphone application to update, reassign and close out maintenance tickets. IPS complies.IPS provides our maintenance app for this purpose at no additional charge. Custom- ization of the application is also available upon request, for exmaple to manage meter bagging operations. Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 12.4 Track Mainte-nance Issues The MMS shall have the capability to track maintenance issues, com-pletion of maintenance tasks and reports on meter uptime. IPS complies.The IPS DMS today creates reports for all automatic alerts. These reports can be used to address any meters issues, with res- olutions logged at the meter in the diagnos- tics menu or on our free meter maintenance application. The IPS DMS also tracks meter uptime for the system monthly and is avail- able in our monthly statistics report. 103PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT Company Name and Contact Information: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Optional 12.5 Maintenance Scheduling The MMS shall provide scheduling ca-pabilities for both preventive and non-recurring mainte-nance. IPS complies.IPS can insert preventative maintenance tasks on a standard basis for the City staff. This will require coordination to ensure appropriate assignment of staff to specific locations or routes. If the City wants an interface to create these tasks internally, IPS will customize this module to allow the City to be fully self sufficient. 12.6 Maintenance Dis-patch The MMS shall provide a maintenance dispatch interface for the scheduling, routing, recording and reporting of error/problem corrections. IPS complies.The IPS DMS today creates reports for all automatic alerts. These reports can be used to address any meters issues, with res- olutions logged at the meter in the diagnos- tics menu or on our free meter maintenance application. The DMS can then report on all maintenance activities include planned maintenance. 12.7 Maintenance/En-forcement Area/Zones The MMS shall provide an online map-ping module for parking spaces and meters to identify maintenance and en-forcement areas/zones. The MMS shall provide real-time verification of parking spaces payment status for enforcement purposes. IPS complies. IPS DMS offers many mapping options such as this as standard. The maps can be seg- mented by zone, area or sub-area, includ- ing maintenance routes. IPS would require vehicle sensors to determine violations for vehicles not paid in occupied spaces, but can report payment status to officers if needed. 12.8 Sync Rate Chang-es The MMS shall allow the remote down-load of all rate changes, display chang-es, other user interface changes and operating system changes and up-grades with no upcharge for wireless data usage. IPS complies.All IPS meters are connected Over the Air (OTA) to the Data Management System (DMS), where unlimited rate/day/seasonal/ duration/etc. configurations can be created and assigned to a pole/street/area/city/etc. as desired. Our pricing includes the ability to peform these tasks. 104 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 12.9 Reporting Analyt-ics Tool The web-based MMS reporting analyt-ics tool shall allow for: i. custom filtering of data fields ii. drop & drag report capabilities iii. table creation where reports can be saved for individual or global use IPS complies.The IPS Data Management System (DMS) provides a full set of Management, Finan- cial, and Maintenance Reports. Data can be exported into other software packages such as MS Excel, MS Access, CSV, PDF, and RTF should the City have specific requirements. Standard reports include: 1. DMS Dashboard: Dashboards offer a simple view into the data associated with your IPS Account. Through the management system, IPS offers a variety of reports and charts for your conve- nience. Dashboards come in a variety of formats including grids, charts, and graphs. 2. DMS Reporting Features: The DMS includes reports that differentiate be- tween payment methods (coin, credit card, and smart card). Each type of transaction is categorized into its re- spective payment time and the DMS presents the transactions independently as such. The DMS includes summary reporting, financial detail reporting, pay station or terminal transaction details, and several more. a. Filtering: Users can drag and drop any header to any location or re- move it from the report. The user has the ability to completely filter, and customize each report in this manner. a. Exporting: Exporting capability is available in multiple formats (XLS, CSV, PDF and RTF). See the Appen- dix for an example of the summary reporting and pay station transac- tion detail capabilities with multiple payment methods identified. Any future payment types will be auto- matically integrated into this form. 105PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT 12.10 Export Data The MMS shall allow for online sched-uled reports to be exported as Excel, CSVs and/or PDFs. IPS complies.Data can be exported into other software packages such as MS Excel, MS Access, CSV, PDF, and RTF should the City have specific requirements. 13 Integrations 13.1 Real-Time Integra-tion Proposer must provide real-time in-tegration with the City’s current and future parking technology vendors, in-cluding, at a minimum, mobile/text pro-vider(s), citation issuance/enforcement handhelds and the license plate recog-nition (LPR) provider (TBD). Proposer shall confirm integration capabilities with the City’s existing and future ven-dors and/or describe any costs associ-ated with implementing the integration required to support the proposed technology solution. IPS complies.IPS provides more information in our our proposal reference project section with information on such integrations. IPS has active integrations for enforcement, LPR and mobile payments today. Additionally, IPS can offer pre-integrated IPS enforce- ment and mobile payment applications. Integrations may carry an annual / monthly fee based on the complexity of services required. There would be no additional fees if using IPS enforcement services or mobile payment applicaitons. Pricing will be built into our cost structure proposal in a future RFP. These fees are for the establishment and maintenance of ongoing back office servers, applications and associated staffing. 13.2 Data and integra-tion Vendor will be required to provide data and integration with other City desig-nated systems, initially including MapIt, a live database connection with GIS data that requires 9 decimals and, in the near future, Cartegraph and other potential system to be identified. IPS complies.IPS has current partnerships with third-par- ty parking payment application, and is always open to further collaboration. 13.3 Meter data Vendor will be required to provide all meter related data in a format and interface as defined by the City. IPS complies.Data can be exported from the DMS into other software packages such as MS Excel, MS Access, CSV, PDF, and RTF should the City have specific requirements. 14 Extensibility 14.1 Data Import/Ex-port System shall have ability for Data Im-port/Export: Mobile/Text payment, Cartegraph, MapIt, PMIS IPS complies.IPS has partnerships with third-party park- ing payment application, and is always open to further collaboration. 14.2 Availability %System shall have availability of 99.9% IPS complies.The IPS DMS meets this requirement. 106 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 15 Capacity 15.1 Number of Users System will allow access to approxi-mately 30 employees IPS complies.IPS allows for unlimited users. 15.2 Number of Cus-tomer Records Meters shall have ability to process ap-proximately 100 transactions per meter per day. IPS complies.IPS complies will all transaction processing requirements. 15.3 Historical Data Ability to store over a million transac-tions per year.IPS complies.IPS complies and processes millions of cus- tomer transactions per month. 15.4 Spaces Ability to support up to 6500 spaces.IPS complies.IPS has the ability to support systems of this size, including the City of Ft. Lauder- dale today and pay-station programs of larger sizes. Company Name and Contact Infor-mation: Requirement Name Requirement Description Requirement Compliance Vendor Response Comments - Op-tional 16 Continuity 16.1 Recovery Time Objective (RTO) If the system experiences an outage/goes offline, issue shall be resolved in 2 hours or less. IPS complies.IPS systems are designed with redudancy in mind both at the meter and the back office levels. Please note that all meter systems rely on wireless and internet services of 3rd parties. IPS data systems have redundant internet as well as power generation ser- vices. 16.2 Recovery Point Objective (RPO)Recovery Point Objective (RPO) is to have no data loss. The system needs to operate off-line with no data loss within PCI Processing requirments. IPS complies. IPS meets this requirement today. 17 Usability 17.1 Web UX/UI Stan-dards All technology shall have a modular design. Components shall be able to be quickly changed in the field. IPS complies.MS3™ parts are all module and can be swapped out with customer support assis- tance. Customer Support is available 24/7 365 days a year. 107PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT 18 Data 18.1 Data Retention Ability to retain data based on City standards - see attachment “General Records Retention Schedule of the City and County of Denver” N/A-please see comment.IPS Group is confused by the reference here to the attachment “General Records Re- tention Schedule of the City and County of Denver” and we would need more clarifica- tion in order to respond to this item. 18.2 Data Migration Vendor shall be able to work with out-side vendors to perform data migra-tion. This could include data mapping, data cleanup/verification, data transfer, and other testing as defined by City requirements. IPS will comply.IPS will meet all of the requirements that the City may have. We have listed this as “Will Meet” as this is a future requirement. 19 System Migration 19.1 Vendor shall be able to work with exist-ing meter vendor to transition records from current MMS to include, but not limited to: meter locations; payment by meter, street and zone within timeframes specified by City require-ments. IPS complies. IPS will meet all of the requirements that the City may have. APPENDIX 111PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT IPS COUPONS Available on our MS3™ pay stations, as well as our app, IPS’ Coupon program enables businesses to offer parking discounts to employees and customers. FT. LAUDERDALE CAN HELP LOCAL BUSINESSES INCREASE REVENUE IN THREE SIMPLE STEPS 01 02 GET BUY-IN FROM LOCAL BUSINESSES Coordinate with local businesses to create appropriate local offerings such as discount coupons. CREATE THE IMPLEMENTATION TIMETABLE WITH IPS Communication and coordination with IPS are crucial. By facilitating the process and timing of issuing reward codes with local merchants, restaurants and various other businesses. PROMOTE THE PROGRAM TO THE BUSINESS COMMUNITY AND ITS CUSTOMERS. Our City Marketing program can provide all the print and digital collateral you need to get the word out to participating merchants, residents, and visitors. We’re also happy to work with your local design and print firms to produce materials. 03 REWARD CODES Unlike old-fashioned stamped paper validations, a reward code is a digital validation that patrons enter at the pay station or the IPS app to receive discounted or free parking. The code can use numbers or letters, so businesses can customize codes to their names. Reward codes can be permanent or limited by time or number of uses. Because codes are assigned to individual businesses, merchants receive actionable analytics. 112 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 IT’S AS EASY AS 1-2-3! IPS’ easy and intuitive customer interface at both the pay station and mobile applications ensures a convenient way for patrons to validate reward codes provided to them by Ft. Lauderdale merchants. Reward codes can be validated in just three easy steps. 1 2 3 At the MS3 pay station, the patron simply enters their plate or space number into the easy to use touch screen or keypad. Then, the patron enters in the reward code received from the merchant. The meter communicates to the patron a successful transaction has occurred. 1 3 The intuitive user interface easily guides patrons through the three-step process. And within a minute or so the patron has successfully discounted their parking while on the go. 2 Alternatively, for added convenience, patrons can also easily discount their parking from their smart phone by simply leveraging the IPS app as illustrated below. 113PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT SAMPLE DMS REPORTS CONFIDENTIAL INFORMATION: ALL IMAGES IN THIS DOCUMENT ARE THE PROPERTY AND COPYRIGHT MATERIAL OF IPS GROUP, INC. AND MAY NOT BE COPIED OR SHARED WITHOUT THE WRITTEN PERMISSION OF IPS GROUP, INC. DASHBOARD The IPS dashboard or homepage is your landing page for the IPS Data Management System. From here, you can use smart search to look for reports, meters, or the data. You can also select from one of the many pre-defined reports listed below, which will likely manage more than 90% of your total needs. These reports can be saved as favorites, or queries can be saved and ac- cessed again for ease of use. DMS reports (listed below) can also be rearranged to best fit your department’s needs and are sortable and exportable into various formats. 114 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 COMMON SEARCH/METER PROFILE Receive a wealth of information about a specific terminal, including recent stats, firmware version, and physical GIS location, just by entering the meter ID number. MONTHLY STATS See a monthly snapshot of your parking operations on a calendar month basis. Revenues, transactions, average transaction details, maintenance events, uptime, and much more are consolidated into this easy-to-use report. Expand the number of months and export easily into Excel for further analysis. 115PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT CREDIT CARD RECONCILIATION Easily summarize the number of daily credit card transactions and revenue settled into the client merchant account, including calculating the credit card settlement information between two user-selected dates. Clicking on an individual date will display the detailed information of that date’s settlement, including the details of each transaction. COIN COLLECTION DETAIL View coin collection information for all meters collected within specific routes, dates, and other criteria. Drop-down lists display dates, years, and months, as well as allowing you to sort by zone, area, and sub-area. Additional collection reports are also available. 116 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 TRANSACTION DETAIL Receive detailed, date-specific transaction data for a specific meter including coins, cards, maintenance cards, collection card, and other payments. FAULTS OVERVIEW Stay up-to-date on current maintenance issues by overviewing your meter inventory to know which meters are recording faults and what they are. 117PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT MAINTENANCE ACTIVITY DETAIL Get a better understanding of your maintenance needs by examining historical data on maintenance performed. Maintenance logging can also be done at the meter in the Diagnostics menu or using the IPS Meter Maintenance Application, which will log events in the maintenance activity reports. DAILY REVENUE View total revenue per day, filtered by zone, area, and sub-area. Additionally, you can sort on specific date ranges, monthly, and annual revenue. RANGE SUMMARY REVENUE REPORT View total revenue by amount and percentage, filtered by zone, area, sub-area, and specific meter detail. 118 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 CERTIFICATE OF COMPLIANCE Assessment Validation Period: Nov 29, 2019 - Nov 28, 2020Signature Cody Firuta, PCI QSA Signature Christina Whiting, Managing Director After performing interviews, on-site assessments, and off-site sampling, Tevora Business Solutions, Inc., a PCI Qualified Security Assessor is pleased to certify IPS Group, Inc. for achieving full compliance with the PCI Data Security Standard (PCI DSS) v 3.2 as of Nov 29, 2019 within their Web-based Data Management System environment (DMS) This designation is subject tore-qualification at 12-month intervals.�2019 Tevora Business Solutions, Inc. 7737 Kenamar CourtSan Diego, CA 92121t: 858.404.0607 17875 Von Karman, Suite 100 Irvine, CA 92614 t: 949.250.3290 | e: info@tevora.com PCI-DSS LEVEL 1 CERTIFIED IPS is a Level 1 PCI-DSS v3.2 certified payment gateway, processing 120+ million payments safely and securely each year. The entire system is audited annually by an external PCI QSA (Qualified Security Assessor). We are currently assessed as being compliant with the latest Level 1 PCI-DSS version 3.2 requirements. In fact, IPS has been certified as being PCI compliant since 2009, which is shortly after the PCI-DSS program began. Our customers can therefore be assured that card holder data security is important to us and security of this sensitive data has been built into our systems from the very start. IPS is also listed as an accredited payment service provider for Visa Cardholder Information Security Program (CISP) and the MasterCard Site Data Protection (SDP) programs. 119PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT   ADA CERTIFICATION 60” 45”Max. High Forward Reach 48” Wheelchair accessible IPS smart meters in the City of Columbus, OH Max. Viewing Height for Displaysand Info Displays should be viewedfrom this point 40” For more information on the fully-integrated solution from IPS Group, please contact us. Call for an on-site demo: 877.630.6638 Online: ipsgroup.com ©2017 IPS Group, Inc. All rights reserved. IPS, IPS Group, and other IPS-owned marks are trademarks and/or registered trademarks of IPS Group, Inc.All third-party names, product names, trademarks are owned by their respective owners, and are used for reference purposes only.IPS Group disclaims any affiliation with or endorsement by any of the companies referenced above. ADA CERTIFICATION The MS1 Multi-Space Pay Station and M5™ Single Space Parking Meter are compliant with the Federal Americans with Disabilities Act (ADA). • The pay station screen is positioned at a height of 45” • IPS meters are ADA compliant as long as the meter poles are cut to the appropriate heights. ADA - “The force required to activate operable parts shall be 5 pounds (22.2 N) maximum.” The MS1 and M5™ key buttons complies with this requirement. The force to operate the key buttons is typically equal or less than one pound. Wheelchair Accessible Smart Meters 120 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 121PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT 122 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 123PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT 124 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205 125PARKING METER TECHNOLOGY, MAINTENANCE & SUPPORT 126 IPS GROUP, INC. | FT. LAUDERDALE, FL | SOLICITATION 12342-205