HomeMy WebLinkAboutComplus Agreement AgendaCity of Cape Canaveral
City Council Agenda Form
City Council Meeting Date: November 15, 2011
Item No. __________
Subject: Approval of an Agreement between the City of Cape Canaveral and Complus Data Innovations, Inc. (Complus) for the processing of parking tickets issued within the City of Cape
Canaveral.
Department: Financial Services
Summary: The City is currently in the process of implementing a Metered Parking Program for all City Beach Ends and Harbor Heights. Part of that Program includes an expansion of parking
enforcement, which is currently done by the Brevard County Sheriff's Office, Canaveral Precinct and collected by the Brevard County Clerk of the Court. The cost per parking ticket
written to the Brevard County Clerk of Court is $10, which represents 33% of a standard $30 ticket. With implementation of Metered Parking, the City will expand enforcement to include
additional enforcement staff who will ticket vehicles parked in expired spaces. The original proposal for enforcement included two ticket writers, Parking Ticket Software, Online VISA
Payment ability and use of Brevard County Sheriff's Office Canaveral Precinct staff and Finance Staff to collect unpaid parking tickets. The minimum cost for the services listed above,
not including Staff time, was estimated at $23,980. Upon further research, Staff determined that all of the above services could be provided at a relatively minimal cost of 20% of
Ticket Revenue through a turnkey service that takes over the collection process from the time the tickets, (written on equipment provided and maintained by the Vendor) are downloaded
into the online software through the notification process, the online payment receipt process and into the delinquent collection process when required. These services have been proposed
through Complus. A more complete listing of the services offered through the requested contract include:
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Staff has contacted other entities that are currently using Complus' services including the City of Bradenton and the City of Pensacola and has heard only positive feedback. The City
of Pensacola related that they used to do in-house collection and their rate was around 35%. The first year that Complus provided the collection service, the rate went up to 70.29%
and they are looking at a 95% collection rate this year.
The Agreement with Complus will remain in effect for a period of three (3) years, thereafter, the contract is renewable in one year increments with a written letter of intent.
Submitting Department Director: Andrea Bowers, Finance Director Date:
Attachments:
Agreement By and Between the City of Cape Canaveral, Florida (Client) and Complus Data Innovations, Inc. (Complus)
Financial Impact: Utilizing the services of Complus will not only save the City money concerning the initial investment of equipment and software, proposed to be provided by Complus,
it will also relieve Staff of the additional tasks of collection.
Reviewed by City Finance Director: Andrea Bowers
The City Manager recommends that City Council take the following action(s):
Approve the Agreement between the City of Cape Canaveral and Complus Data Innovations, Inc. (Complus) for the processing of parking tickets issued within the City of Cape Canaveral.
Approved by City Manager: David L. Greene
City Council Action: [ ] Approved as Recommended [ ] Disapproved
Vendor will provide the following equipment: three (3) ticket writers that are able to communicate with the LUKE Meters, to be replaced (Updated) every three years, and five (5) Software
licenses to the Vendor's FastTrack Software System, used to track the parking tickets throughout the process, from issuance to collection.
Vendor will be responsible for the maintenance, repair and replacement of the above equipment resulting from normal use.
Vendor will provide remote access to its database via a web-based software application (FastTrack)
Vendor will provide all services required to identify the owner and address of ticketed vehicles This is done through their ongoing contracts with the forty-eight continental states
with relation to access of DMV information.
Vendor will be responsible for the processing and mailing of all Notice of Violations and Delinquent Notices for outstanding tickets. The City would provide postage and stationary.
Vendor will provide access to Online Payment options for parking fines. Users of the online payment option will pay a convenience fee of $3.50.
Vendor will provide various reports to the City to assist in ticket revenue management.
Vendor will provide on-site training and reference manuals for both the FastTrack software and the ticket writer equipment.
Vendor will maintain the system and provide updates as they become available. Assistance will be available to Staff from Complus Field Supervisors and by telephone Monday through Friday,
8:30 am to 5:00 pm, excluding State and Nationally recognized holidays.
[ ] Approved with Modifications
[ ] Tabled to Time Certain
Date:
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