HomeMy WebLinkAboutFwd Report a Concern(s) to the City of Cape Canaveral and Code Enforcement Changes (26) Good afternoon Board Members,
Yesterday, the following message was sent to the City Council to ensure
that they had benefit of complete, thorough information on the citizen
portal matter. If you have any questions, please contact Josh
Surprenant.
Good afternoon Mayor and City Council Members.
I have been made aware of an email sent from Mr. Christopher Cloney to
Mr. Patrick Campbell that discusses the future Citizen Request for
Action Portal (what we have in the past referred to as a "citizen’s
communication center"). It's important to note that the original email
from Mr. Campbell (also below) takes particular aim at code enforcement,
code enforcement board, special magistrate, Report a Concern webpage
webform and the future Citizen Request for Action Portal (what Mr.
Campbell is referring to as the "Citizen Portal").
Mr. Campbell's explanation of the reasoning for a Citizen Portal or
Citizen Request for Action Portal is completely incorrect and pure
misinformation.
Below I have provided you with correct Citizen Request for Action
Portal information so you are able to field any inquires that may result
from Mr. Cloney or Mr. Campbell's email(s).
The purpose of the Citizen Request for Action Portal is another effort
to improve transparency and efficiency, refine accessibility, increase
Community communication, raise the level of data collection from
submission to closure and upgrade our current reporting capabilities.
The Citizen Request for Action Portal has been part of the ongoing
website and IT upgrade projects through Revize and BS&A, and has been
discussed at public meetings, on social media, City events, The Weekly
Update and Director memos (See the attached memos from August 31, 2018 /
Website update for increased transparency, web presence, Community
communication and improved accessibility under the ADA and
Rehabilitation Act and January 16, 2019 / New municipal software to
increase efficiencies, increase revenues and provide better overall
customer support).
Our Community will use the portal to identify non-emergency issues and
report those service requests directly to City Departments and Staff.
Users can upload a photo or video of the concern and mark the geographic
location on a map. Each request can then be tracked for follow up
information. Portal users are allowed to submit concerns anonymously, or
create an account – either way the user can track their concern to
resolution through a ticket number.
Below are screenshots from the City of Lansing, Michigan
(https://www.lansingmi.gov/1372/Submit-Service-Request
<https://www.lansingmi.gov/1372/Submit-Service-Request> ), who is using
a similar Citizen Request for Action Portal, that show
concerns/submissions are visible to all website users.
Thank you,
<http://www.cityofcapecanaveral.org/>
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Florida has a very broad public records law. As a result, any written
communication created or received by the City of Cape Canaveral
officials and employees will be made available to the public and/or
media upon request, unless otherwise exempt. Under Florida Law, email
addresses are public records. If you do not want your email address
released in response to a public-records request, do not send electronic
email to this entity. Instead, contact our office by phone or in writing