The URL can be used to link to this page

Home My WebLink AboutFwd Report a Concern(s) to the City of Cape Canaveral and Code Enforcement Changes (5) Begin forwarded message: From: Joshua Surprenant <J.Surprenant@cityofcapecanaveral.org <mailto:J.Surprenant@cityofcapecanaveral.org> > Date: May 19, 2019 at 5:01:45 PM EDT To: Bob Hoog <B.Hoog@cityofcapecanaveral.org <mailto:B.Hoog@cityofcapecanaveral.org> >, Mike Brown <M.Brown@cityofcapecanaveral.org <mailto:M.Brown@cityofcapecanaveral.org> >, Wes Morrison <W.Morrison@cityofcapecanaveral.org <mailto:W.Morrison@cityofcapecanaveral.org> >, Rocky Randels <R.Randels@cityofcapecanaveral.org <mailto:R.Randels@cityofcapecanaveral.org> >, Angela Raymond <A.Raymond@cityofcapecanaveral.org <mailto:A.Raymond@cityofcapecanaveral.org> > Cc: David Greene <D.Greene@cityofcapecanaveral.org <mailto:D.Greene@cityofcapecanaveral.org> >, Anthony Garganese <agarganese@orlandolaw.net <mailto:agarganese@orlandolaw.net> >, David Dickey <D.Dickey@cityofcapecanaveral.org <mailto:D.Dickey@cityofcapecanaveral.org> >, John DeLeo <J.DeLeo@cityofcapecanaveral.org <mailto:J.DeLeo@cityofcapecanaveral.org> >, Jennifer Nix <jnix@orlandolaw.net <mailto:jnix@orlandolaw.net> >, Stephanie Johnson <s.johnson@cityofcapecanaveral.org <mailto:s.johnson@cityofcapecanaveral.org> > Subject: Fw: Report a Concern(s) to the City of Cape Canaveral and Code Enforcement Changes Good afternoon Mayor and City Council Members. I have been made aware of an email sent from Mr. Christopher Cloney to Mr. Patrick Campbell that discusses the future Citizen Request for Action Portal (what we have in the past referred to as a "citizen’s communication center"). It's important to note that the original email from Mr. Campbell (also below) takes particular aim at code enforcement, code enforcement board, special magistrate, Report a Concern webpage webform and the future Citizen Request for Action Portal (what Mr. Campbell is referring to as the "Citizen Portal"). Mr. Campbell's explanation of the reasoning for a Citizen Portal or Citizen Request for Action Portal is completely incorrect and pure misinformation. Below I have provided you with correct Citizen Request for Action Portal information so you are able to field any inquires that may result from Mr. Cloney or Mr. Campbell's email(s). The purpose of the Citizen Request for Action Portal is another effort to improve transparency and efficiency, refine accessibility, increase Community communication, raise the level of data collection from submission to closure and upgrade our current reporting capabilities. The Citizen Request for Action Portal has been part of the ongoing website and IT upgrade projects through Revize and BS&A, and has been discussed at public meetings, on social media, City events, The Weekly Update and Director memos (See the attached memos from August 31, 2018 / Website update for increased transparency, web presence, Community communication and improved accessibility under the ADA and Rehabilitation Act and January 16, 2019 / New municipal software to increase efficiencies, increase revenues and provide better overall customer support). Our Community will use the portal to identify non-emergency issues and report those service requests directly to City Departments and Staff. Users can upload a photo or video of the concern and mark the geographic location on a map. Each request can then be tracked for follow up information. Portal users are allowed to submit concerns anonymously, or create an account – either way the user can track their concern to resolution through a ticket number. Below are screenshots from the City of Lansing, Michigan (https://www.lansingmi.gov/1372/Submit-Service-Request <https://www.lansingmi.gov/1372/Submit-Service-Request> ), who is using a similar Citizen Request for Action Portal, that show concerns/submissions are visible to all website users. List view Florida has a very broad public records law. As a result, any written communication created or received by the City of Cape Canaveral officials and employees will be made available to the public and/or media upon request, unless otherwise exempt. Under Florida Law, email addresses are public records. If you do not want your email address released in response to a public-records request, do not send electronic email to this entity. Instead, contact our office by phone or in writing UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:16px"> Citizen Request for Action Portal is another effort to improve transparency and efficiency, refine accessibility, increase Community communication, raise the level of data collection from submission to closure and upgrade our current reporting capabilities. The Citizen Request for Action Portal has been part of the ongoing website and IT upgrade projects through Revize and BS&A, and has been discussed at public meetings, on social media, City events, The Weekly Update and Director memos (See the attached memos from August 31, 2018 / Website update for increased transparency, web presence, Community communication and improved accessibility under the ADA and Rehabilitation Act and January 16, 2019 / New municipal software to increase efficiencies, increase revenues and provide better overall customer support).</spa n> Our Community will use the portal to identify non-emergency issues and report those service requests directly to City Departments and Staff. Us ers can upload a photo or video of the concern and mark the geographic location on a map. Each request can then be tracked for follow up information. Portal users are allowed to submit concerns anonymously, or create an account – either way the user can track their concern to resolution through a ticket number. <div> </div> Below are screenshots from the City of Lansing, Michigan (<a href="https://www.lansingmi.gov/1372/Submit-Service-Request" class="OWAAutoLink" id="LPlnk372757" previewremoved="true">https://www.lansingmi.gov/1372/Submit-Service-Request</a>), who is using a similar Citizen Request for Action Portal, that show concerns/submissions are visible to all website users. List view </div> </div> </blockquote> Florida has a very broad public records law. As a result, any written communication created or received by the City of Cape Canaveral officials and employees will be made available to the public and/or media upon request, unless otherwise exempt. Under Florida Law, email addresses are public records. If you do not want your email address released in response to a public-records request, do not send electronic email to this entity. Instead, contact our office by phone or in writing </body> </html>