HomeMy WebLinkAboutUndeliverable 305 Surf Drive (2)
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patrickcampbell Office 365 c.cloney
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How to Fix It
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* Send the message again following these steps: In Outlook, open
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* Contact the recipient (by phone, for example) to check that the
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* The recipient may have set up email forwarding to an incorrect
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correctly.
* Clear the recipient Auto-Complete List in Outlook or Outlook on
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issues for error code 5.1.10 in Office 365
<https://go.microsoft.com/fwlink/?LinkId=532972> , and then send the
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If the problem continues, forward this message to your email admin. If
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More Info for Email Admins
Status code: 550 5.1.10
This error occurs because the sender sent a message to an email address
hosted by Office 365 but the address is incorrect or doesn't exist at
the destination domain. The error is reported by the recipient domain's
email server, but most often it must be fixed by the person who sent the
message. If the steps in the How to Fix It section above don't fix the
problem, and you're the email admin for the recipient, try one or more
of the following:
The email address exists and is correct - Confirm that the recipient
address exists, is correct, and is accepting messages.
Synchronize your directories - If you have a hybrid environment and are
using directory synchronization make sure the recipient's email address
is synced correctly in both Office 365 and in your on-premises
directory.
Errant forwarding rule - Check for forwarding rules that aren't
behaving as expected. Forwarding can be set up by an admin via mail flow
rules or mailbox forwarding address settings, or by the recipient via
the Inbox Rules feature.
Recipient has a valid license - Make sure the recipient has an Office
365 license assigned to them. The recipient's email admin can use the
Office 365 admin center to assign a license (Users > Active Users >
select the recipient > Assigned License > Edit).
Mail flow settings and MX records are not correct - Misconfigured mail
flow or MX record settings can cause this error. Check your Office 365
mail flow settings to make sure your domain and any mail flow connectors
are set up correctly. Also, work with your domain registrar to make sure
the MX records for your domain are configured correctly.
For more information and additional tips to fix this issue, see Fix
email delivery issues for error code 5.1.10 in Office 365
<https://go.microsoft.com/fwlink/?LinkId=532972> .
Original Message Details
Created Date: 5/24/2018 8:22:50 PM
Sender Address: patrickcampbell@cfl.rr.com
Recipient Address: c.cloney@cityofcapecanaveral.org
Subject: 305 Surf Drive
Error Details
Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound;
Recipient c.cloney@cityofcapecanaveral.org not found by SMTP address
lookup
DSN generated by: BY1PR09MB0582.namprd09.prod.outlook.com
Message Hops
HOP TIME (UTC) FROM TO WITH RELAY TIME
1 5/24/2018
8:23:08 PM CampbellPC cmsmtp ESMTP 18 sec
2 5/24/2018
8:23:08 PM cdptpa-cmomta01.email.rr.com
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*
3 5/24/2018
8:23:10 PM CY1GCC01FT010.eop-gcc01.prod.protection.outlook.com
CY4PR09CA0044.outlook.office365.com Microsoft SMTP Server
(version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) 2 sec
4 5/24/2018
8:23:10 PM CY4PR09CA0044.namprd09.prod.outlook.com
BY1PR09MB0582.namprd09.prod.outlook.com Microsoft SMTP Server
(version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256)
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Received: from CampbellPC ([97.101.200.254])
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From: Patrick Campbell <patrickcampbell@cfl.rr.com>
To: Bob Hoog <B.Hoog@cityofcapecanaveral.org>
CC: <c.cloney@cityofcapecanaveral.org>
Subject: 305 Surf Drive
Date: Thu, 24 May 2018 16:22:50 -0400
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