HomeMy WebLinkAboutCape Canaveral Sewer PolicyCity of Cape Canaveral
Sewer Credit & Late Fee Credit Policy
Financial Services Department
Mar 28, 2014
Procedures for Adjustments
Sewer Credit
The City Manager or his designee shall be authorized to provide adjustments to sewer
bills resulting from certain water lost through leaks and pool fills which do not enter the
sewer systems. The following conditions shall be satisfied for adjustments:
A. A water consumer requesting a sewer credit must apply within sixty (60) days
providing the City of Cape Canaveral with convincing proof of both:
1. The occurence of the leak, or pool fill, and the subsequent repair, and
2. The estimated duration of the leak or pool fill, and the amount of water lost
though the leak or pool fill.
B. Where there is a leak or water loss on the customer's side of the meter,
substantiated by a plumbing repair bill, then the sewer only portion of the bill will
be adjusted to the customer's average usage for the last six (6) months prior to the
leak, providing that the water did not enter the sanitary sewer. Only one (1) such
adjustment shall be given within a twelve month period. There shall be no
adjustment when water loss enters the sanitary sewer system (example: Running
toilets, faucets, etc.)
1. The water Consumption for which a sewer credit may be issued is the
actual water consumption for one month or more minus the six (6)
month average used for comparison.
2. The nature of the leak actually discovered is consistent with the rate of
water loss.
3. An adjustment to the sewer bill for a leak has not been granted in the
previous twelve (12) months.
C. There will be an allowance for a one-time pool fill during a twelve (12) month period
for documented repair and maintenance. If the estimated amount of water used
during the fill is based solely upon the water consumption, as shown by the water
bill, the following limitations apply:
1. A sewer credit for water used through a pool fill will be granted only if the
billed rate of consumption of water, for a given month, exceeds the
average rate of consumption for the six (6) months preceding the fill.
2. The water consumption for which sewer credit may be issued is the actual
water consumption for a given month minus the six (6) month average
used for comparison.
3. The nature of the pool fill is consistent with the rate of water used.
4. An adjustment to the sewer bill for the pool fill has not been granted in the
previous twelve (12) months.
D. A standard request in letter form for a sewer credit must be in writing and signed by
the consumer.
E. The account holder shall submit a written or emailed request to the City's Financial
Services Department for sewer charge adjustment within sixty (60) days of the
discovery of the leak or pool fill.
F. The accountholder must establish that the water did not flow through the sanitary sewer
system.
Late Fee Credit
An accountholder who fails to pay their utility bill by the due date will be entitled to a one-
time only late fee credit contingent upon:
A. The account balance must be paid in full on the subsequent bill.
B. The accountholder must notify the Financial Services Department within sixty (60)
of when the late charge was incurred to qualify for the late fee credit.
�J 7
David L. Greene
City Manager
City of Cape Canaveral