Loading...
HomeMy WebLinkAboutManzo, Deborah - ResumeDeborah S. Manzo 160 Royal Pine Circle South Royal Palm Beach, FL 33411 Home: (561) 795-5623 Cell: (561) 379-8005 SUMMARY Twenty five years of local government experience with expertise in the following areas: Management of various departments Project Management Strategic Planning and Performance Measure implementation Budget preparation and administration Contract Administration Emergency Management Operations Facilitation of numerous committees Floodplain administration Pension Board administration Grant writing Media Relations Results-oriented RELEVANT LOCAL GOVERNMENT EXPERIENCE Assistant City Manager, City of Greenacres, FL 2001-Present Deputy City Clerk 1986-1991 Administrative Secretary 1985-1986 Greenacres is a city with a population of approximately 32,000 covering approximately 5.6 square miles. It is located in central Palm Beach County, Florida (38 cities with a population over 1,000,000). I began my career with Greenacres as an Administrative Secretary to the Fire Chief. After consolidation of the Police and Fire Departments, I became the Administrative Secretary to the Public Safety Director. In 1986, I was promoted to the Deputy City Clerk within the Finance Department and later transferred to the Department of Administration. In 2001, after obtaining my Bachelor and Master degrees in Public Administration, I returned to the city as the Assistant City Manager. Duties and Responsibilities as Assistant City Manager: Perform the duties of the City Manager in his absence, or as assigned, appearing before the City Council, and various public meetings. Respond to inquiries of elected officials and the public. Assist the City Manager with the operations of a municipal government with 183 full-time employees and 19 part-time employees with a $20 million operating budget. Directly supervise the following departments and divisions: Building, Public Works, Leisure Services (Recreation), Human Resources (including Risk Management), and City Clerk. Preparation and administration of the City’s budget, including operating, capital improvement projects, and revenue forecasts. Supervise research, procedural and administrative studies, and prepare reports for proposed or recommended solutions or courses of action. Perform and review performance evaluations. Manage the research, development, distribution, and implementation of administrative policies and procedures. Assist the City Manager in the development and implementation of short and long-range planning for the City. Coordinate the preparation and distribution of the City’s newsletters and annual report. Initiate methods to improve City operations and programs, streamline work processes, and work cooperatively to provide quality customer service. Coordinate the updates to the City’s Internet and Intranet, and provide guidance to other departments for improvements. Manage and update the City’s Emergency Management Program and serve as a member of the Executive Policy Group during disasters. Coordinate the City's compliance for the National Incident Management System. Serve as a member of the management team for union negotiations with PBA. Duties and Responsibilities as Deputy City Clerk and Administrative Secretary: Supervisor of Municipal Elections. Attended and recorded all City board meetings (City Council, Code Enforcement, ZBAA, Planning & Zoning Commission, Civil Service). Coordinated Personnel functions. Secretary to the Fire Chief, Public Safety Director, and Finance Director (respectively). Coordinated garbage billing and water improvement area billing. Purchasing, drafting correspondence, and scheduling meetings. Achievements: Coordinated the City receiving the "100 Best Communities for Young People" award in 2007 and 2008 (currently working on application for 2009). Prepared and oversee the Emergency Management Program which includes five (5) plans and compliance of the DHS National Incident Management System. Revamped the Vehicle Maintenance Division to enhance operations and efficiency. Served as a Committee member for selecting Public Safety Department software at a cost of $1,000,000. Coordinated the design and implementation of an Intranet system. Coordinated a City-wide Records Management Plan and Program to develop a centralized system for user access and scanning of records. Prepared or assisted with grant applications and received multiple awards of grants (HMGP, UASI, PDM, FRDAP, ELC/FCI). Assisted Departments/Divisions with establishing Performance, Efficiency and Effectiveness Measures for inclusion in the annual budget. Assisted Department/Divisions with developing Departmental Policies and Procedures Manuals. Analyzed coverage, costs, and benefits of insurance plans to reduce premiums to the property and health insurance policies while maintaining quality policies. Implemented an Employee Assistance Program. Coordinated the 2002 Greenacres American Assembly with FAU. Town Clerk, Town of Juno Beach, FL 1991-2001 Juno Beach is a coastal community with a population of 3,500 (swells to 10,000 during the winter months) covering approximately 1.4 square miles. It is located in northern Palm Beach County, Florida. Duties and Responsibilities: Perform the duties of the Town Manager in her absence, or as assigned, appearing before the City Council, and various public meetings. Respond to inquiries of elected officials and the public. Directly supervise the operations of Building activities and Town Clerk’s Office. Supervisor of Municipal Elections. Occupational License administrator. Maintained and drafted minutes, resolutions, ordinances, and proclamations. Oversaw the membership of Town boards. Responsible for all town records administration. Agenda and minutes preparation for all Town boards. Annexation compliance with state laws and notification. Prepare and coordinate the publication of the Town’s newsletters. Responsible for voice mail system and internal phone connections. Coordination of legal ads and variance mailings. Administration and coordination of Solid Waste contract. Preparation and coordination of grants. Project Coordinator. Administer the NFIP Community Rating System Program. Coordinated and assisted in Town events. Achievements: Coordinated the design and implementation of the Town’s website. Revised the Town’s Personnel Policies. Prepared the documentation for Phase I of the NPDES. Initiated and prepared the NFIP Community Rating System Program to obtain a 25% discount for residents and businesses on their flood insurance premiums. Project Coordinator of three separate grants from FRDAP for the installation of a $50,000 playground structure, a $50,000 gazebo overlooking a 12-acre lake, and a $100,000 renovation of a beach parking area - reconfiguring the parking and installing a winding sidewalk with seating and palm trees. Microfilmed building construction plans to reduce storage issues (1953 – 2000). OTHER PROFESSIONAL EXPERIENCE Manager, Pic ‘N Pay Stores, Inc., (Charlotte, NC – home office) 1979-1983 Manager, Key Sales Leader, Part-time Sales Assistant Duties and Responsibilities: Managed shoe store in active mall, in a shopping strip, and in a free-standing building (respectively). Served as a Manager Trainee, training new managers. Supervised staff and prepared payroll. Conducted store audits and kept inventory of all products. Achievements: Manager of the week best percent increase (multiple times). Manager of the month best dollar increase (multiple times). Turned a store around from going out-of-business for lack of sales to one of the most profitable stores in the district. Certificates for Outstanding Job Performance during 1981 and 1982. EDUCATION AND CERTFICATIONS Troy State University Master of Public Administration GPA – 4.0 Barry University Bachelor of Public Administration GPA – 3.89 Davis and Elkins College Associate of Science Degree Accounting and Secretarial Science. Association of State Floodplain Managers, Inc. Certified Floodplain Manager (CFM) Florida Public Pension Trustees Association Certified Public Pension Trustee (CPPT) International Institute of Municipal Clerks Certified Master Municipal Clerk (MMC) PROFESSIONAL AFFILIATIONS Florida Association of County and City Managers (Current Vice President) Palm Beach County Local Mitigation Strategy (Chair since 1999) Palm Beach County Institute of Government (Past President) Florida Association of Municipal Clerks (Past Director) Pension Board of Trustees (past Chair) Association of State Floodplain Managers SELECTED AWARDS Certificate of Recognition from FEMA Region IV for outstanding floodplain management. Implemented the National Flood Insurance Program’s Community Rating System and was designated in the top 6 in the nation and top two in the State of Florida. (Property owners received a 25% discount on their flood insurance premiums.) Award of Recognition from Palm Beach County Emergency Management for dedication and commitment in chairing the Countywide Local Mitigation Strategy Steering Committee and the Countywide Community Rating System Committee. President’s Horizon Award (Florida Association of City Clerks)