HomeMy WebLinkAboutHendershott, Stephen - ResumeStephen W. Hendershott
8 Cassandra Circle
Churchville, New York 14428
(585) 889-4076
shendershott@rochester.rr.com
EXECUTIVE PROFILE
Forward thinking senior executive with eleven
years of experience as a leader in the municipal sector. Respected as motivational, lead-by-example administrator, change agent, and proponent of empowerment and accountability. Key
contributor to organizational-level planning and decision-making. Ability to forge high-level professional relationships with business and political leaders. Experienced working in
union and non-union environments. Strong orientations in operations, measurement systems, customer service, and finance.
CAREER PROGRESSION
Chief of Operations 2004
– Present
Rochester Genesee Regional Transportation Authority, Rochester, New York
The Rochester Genesee Regional Transportation Authority is located in west central New York state and
serves the transportation needs for a population of 1,062,000. It has a budget of $79,685,000, eight subsidiary companies, 737 union and non-union employees and 450 buses that provide
fixed-route, para-transit, and regional public transportation service.
Responsibilities
Plan, direct, and coordinate the daily operations of the Authority.
Develop operational measurements
and utilize them to determine more efficient outcomes and eliminate waste.
Build and nurture solid inter-municipal relations with multi-levels of governments.
Formulate and implement
policies and business strategies to provide overall direction of the Authority.
Lead the organization towards objectives, meet with and advise department heads and review results of
business operations.
Develop primary goals, operating plans, policies, and short and long range objectives for the Authority.
Ensure assets are protected and maintained.
Current Major
Projects
Managing a $7 million improvement project to the main campus site and facilities.
Leading the privatization re-procurement of the Authority's $2 million repair parts operation.
Team
member on a $25 million technology project to bring smart cards, next bus scheduling, Wi-Fi, single point log-on, and electronic pre-trip/trouble cards.
Accomplishments
Member of a
team that developed goals and objectives to restore fiscal health which successfully eliminated a projected $29.5 million deficit.
Successfully negotiated a $13 million resolution to
a federal funding shortfall.
Increased ridership 3.5 times greater than the national average by achieving superior customer service.
Reduced the fixed-route base fare by 20 percent and
eliminated the fare zone system.
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Town Manager (title was Town Supervisor - equivalent to a strong mayor) 2000-2004
Town of Chili, Chili, New York
The Town of Chili has a population
of 28,000, a budget of $8,522,000 and 175 employees. It provides the following municipal services: library, public works & highway, courts, fire & building inspection, recreation center
& programs, parks, senior citizens center & programs.
Responsibilities
Chief executive and fiscal officer with responsibility for the administration and operation of a suburban municipality.
Accountable for operating and fiscal policies to maintain organizational health.
Functioned as presiding officer at Town Board meetings. Implemented and administered policies as
established and directed by the Town Board.
Developed and managed annual operating and capital budgets.
Prepared and filed annual financial reports with the New York State Comptroller.
Designed
strategic plans to accommodate growth while maintaining the character of the town.
Served on the regional Metropolitan Planning Organization that allocated federal transportation funding
throughout the western New York State region.
Interacted with federal, state, and county officials that resulted in cost savings through shared services and purchases, and financial
assistance to improve programs and infrastructure with the town.
Responsible for collective bargaining negotiations.
Accomplishments
Developed financial strategies resulting in tax
decreases for three annual operating budgets.
Developed and directed strategies which resulted in over 30 new businesses and 500 new jobs.
Completed an update of the town's Comprehensive
Plan.
Aggressively sought out external funding opportunities which resulted in the unprecedented award of over $2.6 million in grants to improve the town’s facilities and infrastructure,
and expand service programs.
Appointed by NY Governor Pataki to the New York State Committee on Open Government in recognition for success in making government more open and accessible.
Director
of Regional Operations and Lift Line 1998 – 1999
Rochester Genesee Regional Transportation Authority, Rochester, New York
Responsibilities
Chief administrator for a para-transit
public transportation subsidiary and four regional public transportation subsidiaries. Oversaw the daily operations of five public transportation companies located in five counties.
Member of a team responsible for negotiating a new collective bargaining agreement.
Prepared and administered five annual operating budgets.
Hired administrative staff, operators,
mechanics, and service personnel.
Developed efficient routing of buses.
Negotiated contracts with human service agencies.
Page 3, Stephen W. Hendershott
Accomplishments
Developed and implemented a plan to consolidate para-transit schedulers with fixed-route customer service representatives that resulted
in reduced costs and improved customer service.
Successfully negotiated contracts for direct shuttle service that resulted in a 33 percent increase in service with a significant reduction
in expenses.
Developed and oversaw a comprehensive plan for certification and re-certification of prospective customers for para-transit service.
Fleet Manager (actual title was Lift
Coordinator) 1991 – 1998
Albany Ladder Company, Rochester Branch, Rochester, New York
Responsibilities
Oversaw daily operations of the company. Managed fleet of
aerial lifts and construction equipment and administered the allocation of equipment between seven locations.
Directed the coordination of equipment maintenance with fleet readiness.
Implemented
and maintained processes and procedures for inventory of equipment.
Supervised inside and outside sales operations.
Oversaw drivers and warehouse personnel.
Responsible to resolve accounts
receivable and credit issues.
Accomplishments
Developed strategies that resulted in a 300 percent increase in rental fleet inventory.
Implemented procedures that improved ROI.
Assisted
GM in developing a new facility to accommodate increased business volume.
Participated in reorganization of personnel to re-align responsibilities & reduce expenses.
Developed strategies
that generated an increase in annual revenues from $1.2 million to $7.2 million.
EDUCATION
B.S., Management of Human Resources, Roberts Wesleyan College, 1989
Graduate studies, Communication
Theory, State University of New York - Brockport, 1989-1991
PROFESSIONAL DEVELOPMENT
Lean Six Sigma/Green Belt Program, Rochester Institute of Technology, 2009
Understanding the Media,
Ogilvy Public Relations, 2008
Successful Project Management, Skillpath Seminars, 2008
Executive Development Program, Eno Transportation Foundation, 2007
Model Governance Principles for
New York State Public Authorities, KPMG, 2005
COMMUNITY & PROFESSIONAL ORGANIZATIONS
Member, Planning Board, Town of Chili
President, Whispering Winds Homeowners’ Association
Member,
New York State Committee on Open Government, 2002-2003
Councilman, Town of Chili, 1990-1993 and 1995-1999
MILITARY SERVICE
US Army, Honorable Discharge, with service overseas