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Home My WebLink AboutFlesche, Alexis - ResumeAlexis Flesche 162-08 89th Street • Howard Beach, NY 11414 Mobile Phone: (917) 299-3330 • alexis.flesche@gmail.com Professional Summary Current online graduate student seeking a rewarding career in city government utilizing my knowledge and skills obtained in and aggressive MBA program. Well-regarded for organizational, leadership, and interpersonal skills. Proven track record of productivity in high stress environments while handling demanding work schedules appropriately. Ability to apply transferable skills from prior background to my current position. Education Master of Business Administration (GPA 4.0) Expected Graduation Date January 2011 Capella University, Minneapolis, MN Related Courses: Leading for Results, Professional Effectiveness: Coaching for Performance, Marketing and Brand Management, Operations and Process Management, Managerial Statistics, Managerial Accounting, Financial Management, Managing Information Assets and Technology, Leading Teams Bachelor of Science in Business Management Graduation Date: January 2008 Saint Francis College, Brooklyn Heights, NY Professional Experience Chartis Insurance, Inc, New York, New York February 2008 – Present Associate Business Analyst (November 2009- Present) Responsibilities Produce , analyze and summarize reports for claims/underwriting managers such as weekly, monthly and quarterly reports Assist with occasional audits of claim files and vendor invoices to ensure compliance with vendor management program Update Vendor Management Office website Work with Vendor Management team to evaluate new and existing vendors, specifically conducting rate comparisons and summaries Handle claim adjuster and external vendor inquiries pertaining to the Vendor Assignment and Reporting System (VARS) and other vendor data related issues Assist vendors with aged receivables Manage the Exception and Account Specific vendor process Prepare savings reports, discount calculations, and payment reports Participate in special projects as assigned Continually seeks opportunities to increase customer satisfaction and deepen client relationships Suggests areas for improvement in internal processes along with possible solutions Ensures issues are identified, tracked, reported on and resolved in a timely manner Consistently delivers high-quality services to our clients Assists in the facilitation of team and client meetings Monitor Early Payment Discounts and Volume Discounts; request reimbursement from vendors as necessary Skills Strong analytic skills Strong data mining skills Proficiency with Microsoft Office Suite (specifically Excel and Access) Successful ly engage in multiple initiatives simultaneously Ability to plan, organize and establish priorities to meet goals and achieve results Takes input from supervisor and appropriately and accurately applies comments/feedback Understands how to communicate difficult/sensitive information tactfully Facilitates effective team interaction Understands Internet, Intranet, Extranet and client/server architectures Chartis Insurance, Inc Positions (continued) Executive Assistant to the President (February 2008- November 2009) Accountable for the allocation of claims payable, as well as analysis of claims on monthly and weekly basis Acts as a liaison for the New York and Chicago Office Developed database to ensure proper management and resolution for customer service issues Creates complex reports that may require originating formats and consolidating data Arranges global travel arrangements on a frequent basis Interacts with the highest level executives on a regular basis Works in high profile office environment requiring tact, diplomacy and excellent interpersonal skills Adapts procedures, processes and techniques to meet departmental requirements Evaluates and recommends alternatives to the manager May serve as a resource to others in the resolution of complex problems Exercises discretion and judgment on routine issues Meeting, supplies, calendar & travel management Administers expense reporting Facilitates multiple priorities and support multiple people Anticipates and pro-actively manages issues to ensure effective office administration Supports the team in ensuring meetings are held on time, deliverables are met NYC Department of Buildings, Kew Gardens, New York February 2005 – January 2008 Supervisor (January 2007 – January 2008) Supervised 1 full-time and 2 part-time staff members Planned and organized daily functions of the Commissioners office to ensure efficiency Trained staff on systems and organizational information Resolved conflicts between staff members to ensure a pleasant work environment Assign working hours to employees in order to ensure proper coverage in work areas Delegated work to staff to relinquish responsibility, leaving time to work on other high priority initiatives Executive Assistant to the Commissioner and Deputy Commissioner (January 2007 – January 2008) Recommended measures to correct or reduce violations, penalties or any other applicable fees Screened, handled, directed and initiated telephone calls to gather/provide information or respond to routine and non-routine inquiries Responsible for processing After Hour Work Permits on a weekly basis Schedule and coordinate meetings for Executive Staff; Draft agendas and attendee lists Outstanding time management and organizational skills Extremely organized, detail minded, and ability to multi-task as priorities may change on a daily basis Strong verbal, written, and interpersonal communications skills Managed conflict with complex customer service cases to limit number of issues escalated to upper management Community Associate (November 2005 – December 2006) Maintained and processed a variety of permits Verify that proper insurance is provided with each permit request Proficient in the use of necessary software applications for data processing Coordinated the priority of review of filing approvals and reviews with Plan Examiner Completed monetary transactions for all permit and application processing related transactions College Aid, (February 2005 – November 2005) Managed the scheduling of a 15 person staff Adhered to PENS guidelines with appointment timing, canceling and rescheduling Composed and mail of numerous audit documents Directed phone calls to proper personnel and provide necessary information United Parcel Services Supply Chain Solutions, Jamaica, New York February 2002 – August 2004 Import Specialist /Office Coordinator Handled US Customs documentation and clearance papers Provided customer service, such as filing claims for shortages and completing overage documentation Distributed documents required for external and internal US Customs transactions Conducted administrative tasks such as data entry and scheduling meetings with Microsoft Outlook Supervised hands on training sessions with co-workers Brother’s Italian Food World, Jamaica, New York December 1996 – February 2002 Bookkeeper / Supervisor/ Payroll Administrator Managed payroll system for 25 employees and organized Accounts Payable and Receivable Responsible for interviewing and suggesting applicants Developed a fiscal year budgets of $500,000 Orchestrated the assessment and valuation of employment applications Organized Accounts Payable and Accounts Receivable activities for organization Directed all merchandising, operational and personnel functions Computer Skills Proficient in use of Microsoft Office Suite (Word, Access, Excel, Outlook, Visio and PowerPoint) and Oracle Software (Plan Examination Notification System PENS), Cognos Able to navigate and utilize the internet as a research tool Professional Affiliations Business and Professional Women/ USA