HomeMy WebLinkAboutCopeland, Randall - ResumeRANDALL COPELAND
3973 Chedington Lane (321) 403-5225
Rockledge, FL 32955 Nardog1@AOL.com
Profile
Service Director of Dealership Operations with 30 years experience in
the Automotive Service Industry
Managed all aspects of automotive business operations, including financial reporting, budgeting; customer service; full sales, service, and parts and
body shop department support
Extensive experience in employee recruitment/hiring, training, and supervision
Implemented corporate policies and procedures to ensure strict compliance
Directed,
coached, and motivated employees to meet/exceed customer expectations
Skilled in various ADP, Rey and Rey, and UCS Systems, and Microsoft Office
Employment
Education
Bob Steele Chevrolet, Cocoa, FL Sept 2006- Jan 2010 Service Manager
Managed
all service operations, including financial reporting, establishing business relationships, overseeing operating budget; and recruitment, hiring, training, and supervision of service
employees.
Kelly Ford, Melbourne, FL Dec 2003- August 2006
Parts and Service Director/Dealership Operations
Directed
operations of the service, body shop, and parts department; recruitment/hiring, training, and supervision of 5 managers and 48 employees.
Averaged 6.8 Million Dollars in total department
annual sales
Exceeded record sales and gross profit in 2005
Financial reporting of all operating reports (doc), sales reports, and manufacturer reports
Calculated profit margins and
determined costs
Managed $5,000 operating budget in conjunction with Ford Motor Company and outside vendors
Established business relationships with local Ford Motor Company representatives
to discuss updates and production
Longwood Lincoln Mercury, Longwood, FL Nov 1998-Aug2003
Service Manager
Managed all service operations,
including financial reporting, establishing business relationships, overseeing operating budget; and recruitment, hiring, training, and supervision of 32 employees
Holler Chevrolet,
Winter Park, FL March 1979-Nov 1998
Service Manager/Advisor
Duties encompassed Detail, Vehicle Prep Manager, Service Advisor,
Shop Foreman, and Service Manager
Applied Transportation Concept Training (ATCON)
Ford Certified Service Manager
Rey and Rey, ADP, and UCS Computer Training
Chevrolet Certified Service
Manager